First National Bank Zambia Ltd (FNB)
First National Bank Zambia Ltd (FNB)
Posted Job
over 1 year ago

Collections Analyst - IRC172358

First National Bank can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four branches – Grahamstown, Middelburg, Cradock and Queenstown.

Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa.


  • To achieve quality and productivity targets by leveraging resources and support functions optimally.

Experience and qualifications

  • Minimum qualification: Degree in Banking and Finance or Business Administration or Accounting or Degree in a relevant field.
  • Minimum years of relevant experience : Credit Management experience of between 2 to 5 years, including in depth knowledge of the bank’s financial products is essential. Previous credit experience and added advantage of having worked in a similar role.
  • Experience in financial reporting and regulatory reporting.
  • Previous experience working with HOGAN system and credit monitor will be an added advantage.


  • Reduce the bad debts through monitoring of loan arrears by effective use of the OCS Queues & Credit Monitor tools through reduction in value of CAT 1 accounts and reduced flows of accounts to CAT 2 & CAT 3 under the Consumer & SME Portfolio
  • Achieve monthly Team targets with specific focus on early arrears, non-performing loans and post write-off recoveries
  • Call customers and follow up on outstanding loan arrears and excesses & persuade them to settle their indebtedness
  • Ensure timely submission to the Credit Administrator, the relevant documents for Insurance claims on deceased and loss of employment account.
  • Professionally negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements
  • Analyse credit data and highlight the risk and give feedback to the business to drive the correct lending strategy and be part of growing a quality book

How to apply

Submit your CV and application on company website:

First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
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First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.

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