Zambian Institute of Aviation and Hospitality Management (ZIAHM)
Posted Job
over 1 year ago

Assistant Academic Officer

Zambian Institute of Aviation and Hospitality Management (ZIAHM) is inviting applications from well qualified Zambian citizens for the following full time job positions. QAM- is responsible for the planning, preparation and conduct of audits and inspections.

Duties and Responsibilities

  • The responsibilities of this officer are: Mainly to function as the heart of academic operations and the institute at large.
  • Ensuring that enrolled students have access to the timetables, academic calendar and Student Handbook of policies and procedures of ZIAHM.
  • Receive calls and inquiries from potential clients and advise them on any need
  • Verify, approve and disapprove all academic entry requirements documents from new applicants
  • Formally communicating to the Academic Management and on any changes in the status of enrolled Students (drop-outs, deferment, and disciplinary action).
  • Generation of data and information necessary to track student class attendance and student work progression by cohort and record assessment results continuously as part of the permanent students records up to final examinations for each semester. By so doing, will liaise with the Training Manager.
  • Sale application forms to all applicants and give receipts as required
  • Shall receive all complaints and grievances from the students ensure timely delivery of such queries to relevant officers/departments for effective response to students. Feedback must be given to the client within any time need.
  • Shall be responsible for the issuance of Student results and academic time tables.


  • Diploma in Business Administration or any related business qualifications including hospitality
  • Have a great personality and good rapport with clients especially students and visitors
  • Computer literacy with knowledge in Microsoft Excel, Microsoft Word and Internet explorer, emailing and Photocopying operation
  • 1-year relevant working experience in the similar position or customer care service (experience in the training institution most advantage).

How to Apply

All interested candidates meeting the above qualifications should apply, enclosing their photocopies of both their academic and professional qualifications, a covering letter and a detailed CV emailed in pdf or word to this email below: Only short listed candidates shall be contacted.

All applications must be address to (ZIAHM) Executive Director,

Great East Road,


Application deadline
26 Jul 15:00
Email applications to

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