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Groups Conference, Events & Reservations Coordinator

A Groups Conference, Events & Reservations Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time this arrives at the hotel with your event, working with the hotel to achieve the set goals.

What will I be doing?

As a Groups Conference, Events & Reservations Coordinator , you will work following the events that occur in the Hotel from initial contact with the head of the event to prepare contracts for groups and events, until the end of the event and therefore must perform the following tasks with the higher standards:

  • Receive groups and events and keep up to date the hotel even output
  • Draw up contracts for groups and events
  • Insert Rooming List in the system, update payment instructions and enter important information relevant to the group
  • Negotiate budgets with customers
  • Develop events Work Orders in the system with all relevant information
  • Conduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc.)
  • Perform monthly report groups and update closing information groups
  • Interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings and kitchen
  • Act directly with the guest or client during the stay of groups and events
  • Participate in special activities such as secretaries of cocktails, welcome tour groups, etc.
  • Ensure that all client requests are answered efficiently and with agility

What are we looking for?

  • A Groups Conference, Events & Reservations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Graduate in Sales, Hospitality and Marketing
  • Previous sales groups conference, events and reservations experience preferably in Hospitality
  • Ability to analyze and manage multiple tasks
  • Ability to solve problems quickly and efficiently
  • Sense of organization and planning
  • Good computer skills including Excel, PowerPoint and Word
  • Knowledge in Opera Sales and Catering
  • Proactive approach to meet deadlines and objectives

How to Apply

Submit your CV and application on company website:

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Hilton Garden Inn Lusaka
Hilton Garden Inn Lusaka
Lusaka
Hotel
Fine dining restaurant
Pubs and Bars
Conference venue
Business centre
Fitness & Health
Located in the city center of Lusaka, Hilton Garden Inn Lusaka offers affordable but luxurious accommodation. Enjoy a wide selection of delicious meals and beverages at their onsite restaurant. For business meetings, product launches and other corporate events, this hotel offers a selection of modern meeting rooms as well as a 24-hour business centre for your convenience. Their fitness room features a wide range of gym equipment. Relax in the outdoor swimming pool after a long day.