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Community Engagement Specialist

TopFloor on behalf of Standard Micro-grid Initiatives is looking to hire a Community Engagement Specialist to join their team in Lusaka.

Overview of responsibilities:

  • Driving the site permitting process to secure local authority permissions and land use agreements for sites.
  • Working with the executive committee & country manager to develop the Sales strategy for the business
  • Implement the Sales Strategy including developing collateral and customer engagement processes
  • Manage activation activities around the launch of new sites
  • Manage ongoing promotional activities to promote PowerTime sales
  • Managing sales and collection processes
  • Reviewing sales approval logs and ensuring that collection processes and controls are followed
  • Performing analytical reviews of sales data to identify customer trends and develop business responses
  • Training Microgrid Managers (Agents) and Office Staff on sales process, marketing drives and communication
  • Interfacing with the Operations manager to ensure customer service levels support sales objectives
  • Working with the Executive team to design and implement systems and procedures to maintain internal controls and streamline operational processes
  • Travelling to microgrid sites to engage with team and assess on the ground operations
  • Developing and contributing to company PR and social media strategies, including developing content
  • Developing and executing brand engagement strategies


  • Ability to frequently travel to distant/rural communities throughout Zambia
  • 4+ years’ work experience in a Sales or administrative role with comparable responsibilities and relevant professional qualification (e.g. Business, Administration)
  • Experience developing and implementing Sales strategies
  • Experience in working with formal business process controls as well as designing and implementing new controls to respond to the needs of the business
  • A passion for delivering energy services and a desire to learn the various aspects of the microgrid business
  • Prior experience managing and growing teams.
  • Fluent in English, Bemba and Nyanja both in written and oral communications.
  • Zambian citizen or possessing valid Zambian work permit; experience working in Zambia is a must.
  • Enthusiasm towards working in the field of renewable energy.
  • Highly computer literate.
  • Candidate should possess a valid Driver’s License.

How to Apply

Applicants should send their resumes to the email below:

Application deadline
31 Aug 15:00
Apply online
Email applications to
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Top Floor are the premier providers of business and technical workforce development in Zambia. The company is dedicated to listening to its clients' needs and creating customised solutions that enhance workforce skills and drive measurable, bottom-line performance. With a global network of world-class trainers, the best e-learning software, and a thorough understanding of the Zambian context. The company has what your organisation needs to stay on the top.