Credit Collections Coordinator (X1)

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Credit Risk Division under the Retail Credit Department at Head Office: –

Job Purpose

To ensure compliance with the Bank Credit Policy, Scheme loans policy, Premier loans policy, national regulatory and government bodies requirements. Monitoring of quality loan data capture and compiling of management reports within the Service Level Agreement. The role holder will manage the Retail loans portfolio through proactive portfolio management and ensure management of employees’ salary deductions, reconciliation of loan data, collection of installment arrears.

Under the supervision of the Collections Specialist, the following are among the Job’s Key Responsibilities: –

  • Performing collection calls and/or correspondence with customers.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
  • Responsible for monitoring and maintaining assigned accounts – customer calls, account adjustments, small balance write off, customer account reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Communicate & follow up effectively with sales departments regarding customer accounts on a timely basis.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Establish and maintain effective and cooperative working relationships with scheme partners and external parties.
  • Any other duties necessary to support the collections unit and as may be assigned by management.
  • Internal/External Contact

External: Auditors and Clients

  • Internal: All Divisions
  • Qualifications and Experience
  • Grade 12 Certificate with Credit or above, mandatory in Mathematics and English and any other three subjects.
  • Degree in a relevant field or professional qualification from a recognized university
  • At least two (2) years’ experience in banking
  • Experience in credit related function will be an added advantage

Job Core Competencies

  • Excellent verbal and written communication skills
  • Conversant in Excel, Word, Power Point and use of other spreadsheets
  • Attention to detail
  • Analytical skills
  • Team work
  • Drive for results
  • Rule orientation
  • Customer Service orientation
  • Business Acumen

How to Apply

All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email:

Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments will not be considered.


Zanaco Bank Plc provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

Application deadline
1 Sep 15:00
Email applications to
Zambia National Commercial Bank (ZANACO) image
Zambia National Commercial Bank (ZANACO)
Personal banking
Agribusines and SME business banking
Corporate finance
Electronic payment systems
Zambia National Commercial Bank, commonly known as ZANACO provides personal and business banking, corporate finance, Visa payment systems, investment and loan facilities. ZANACO is the largest financial services provider in Zambia. ZANACO has partnered with Zampost to allow customers to deposit and withdraw funds from their accounts from anywhere in Zambia. The bank has a special interest in agribusiness and small and medium enterprises, offering SMEs payroll solutions.

Run a business in Zambia?

Online Business Essentials – Everything you need to market your business online
Ecommerce – Everything you need to start an online store and sell online
Branded Website – Everything you need to launch a business website

About us

Find suppliers for whatever you need in Zambia
Each supplier page has all the information you need to choose the best option for you — contact details, directions, opening times, photos, prices, products, services, special offers and more.
Our mission
Provide useful information about businesses in Zambia
Empower Zambian businesses to market themselves online
Share our beloved country and continent with the world
© 2020 Infobwana Ltd. All rights reserved