Posted Job
about 1 year ago

Country Manager

About Viamo Mobile technology is revolutionizing how organizations engage with the people they serve. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects individuals and organisations using digital technology to make better decisions. With more than 18 million people reached in 2018 alone, we are well on our way to meeting our ambitious goal of reaching 50M people annually by 2023.


About the role

You will be our representative in-country and a passionate leader within the M4D movement. Your role is to drive impact, working with partners to develop and launch innovative and effective digital engagement campaigns via mobile. You ensure that every large development organization knows about Viamo’s solutions and you supervise the delivery of Viamo’s work on our projects. In Zambia, we already have significant contracts in place with international development organisations and more are in the pipeline.

What does success look like:

  • Impact: We measure unique individuals who meaningfully engage with our services and we track the behaviour and frequency of these interactions.
  • Revenue: We measure the value of contracts acquired in each market and we track the timely and quality implementation of these projects.

Key Responsibilities:

  • Take the lead in creating impact and ensure that all Viamo staff are passionate and committed to creating impact through mobile
  • Work with partners to design and launch effective mobile engagement projects. This includes building relationships, co-designing projects, preparing budgets and responding to RFPs.
  • Delight our partners with quality, timely execution of program deliverables.
  • Manage the 3-2-1 Service, expanding content available, developing commercial partnerships to diversify revenue
  • Manage relationships with Mobile Network Operators to ensure the infrastructure is in place to connect with all mobile phones in Zambia
  • Represent the organization to national government agencies and ensure organizational compliance with national regulatory bodies
  • Managing the Viamo Zambia team

Key Performance Indicators:

  • Impact: number of unique listeners and engagements
  • Bookings: Value of secured partnerships
  • Revenue: Execution & invoicing of program deliverables
  • Team and Reporting Structure:
  • Reports to: Regional Director for Eastern and Southern Africa
  • Line manages: One project manager, one product manager, and one project assistant



  • Experience of 5 years in any combination of: social enterprise, INGO, mobile network operator, ICT4D
  • Proven business development skills - proposal writing and partnership building - with a history of submitting winning applications
  • Project management experience, including reporting and budgeting. (Experience implementing USG-funded projects desirable)
  • Excellent problem solving and interpersonal skills
  • Demonstrated self-management/entrepreneurial skills; adaptability and resourcefulness.
  • Excellent written and oral communication skills in English
  • Experience living and working in Zambia or neighbouring countries, as well as internationally (desirable)

Other information

Why we love working for Viamo

Make an impact: We take part in meaningful work where millions of users access life changing information and give their voice on key issues

Learn and grow: We face complex challenges and give each other the support to learn and grow personally and professionally through these challenges.

Deliver exceptionally, work flexibly: We measure our success on results and have flexibility in how we work to achieve them

Be a part of our passionate & inspiring team: We build meaningful relationships with driven, supportive and passionate colleagues located around the world in a virtual global community

Apply now with a CV and a short cover letter at Please note that only shortlisted candidates will be contacted.

Viamo is an Equal Opportunity Employer. Viamo recruits, hires, and promotes for all job classifications and, administers all staff functions, without discrimination, including race, creed, color, religion, ancestry, national origin, marital status, pregnancy, sexual orientation, citizenship status, personal disability, sex or age.

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