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Service Support Operation

Ecobank Zambia is a full service bank providing a broad range of products and Services to Consumer, Commercial and Corporate business segments within its 7 branches.

The bank’s vision is to build a world-class Pan-African bank and contribute to the economic development and financial integration of Africa by providing customers with convenient, accessible and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in 33 Countries in Africa.

In order to respond to our growing market with the required human capital, we are currently looking for an experienced professional in the following area:

Service Support Operation

Primary Purpose:

To efficiently manage the banks back office Electronic Funds Transfer and Foreign Clearing transactions

Principal Accountabilities

  • Process outgoing and Incoming payments through Electronic Funds Transfer from all bank channels in a timely manner within Electronic Funds Transfer threshold
  • Process all settlements for all clearing sessions for the day
  • Monitoring, reconciliation and Proofing of Head Office suspense accounts, transit accounts, and General Ledger Accounts.
  • Timely resolution of all outstanding clearing items within stipulated guidelines from Zambia Electronic Clearing House Ltd
  • Verify and Process direct debit mandates from the banks service providers before advice to the paying banks or back to the service provider where anomalies are noted.
  • Good record management of mandates files and mandate if anomalies are noted.
  • Process all recall of funds from our customers and other customers and ensure all necessary due diligence is done before return of funds
  • Prepare the monthly unpaid report for Bank of Zambia unpaid report collation
  • Prepare weekly Credit Reference Bureau report for all direct debits retuned with reason insufficiently funded account.
  • Collect all charges on direct debits returned with reason insufficiently funded account
  • Prepare foreign clearing schedules for the entire branch network
  • Represent the bank at the interbank foreign clearing sessions
  • Ensure the net settlement on the session tallies and is signed off by the foreign clearing coordinator
  • Have all outstanding settlements sent or received as per foreign clearing guideline from Zambia Electronic Clearing House Limited.
  • Make follow ups on outstanding foreign currency settlement amounts with other banks
  • Ensure branches proof their foreign clearing General Ledgers and that proper value dates are used in processing the Foreign Currency transactions
  • Send yufig messages for all returns in the prescribed timelines
  • Process all yufigs received from other banks
  • Perform other duties as assigned by Head Cash Management

Job Skills/Experience

  • Bachelor’s Degree in Banking, or any Business related field.
  • Good knowledge & understanding of banking operations (Domestic and International Operations).
  • Good Understanding of Zambia Electronic Clearing House Limited rules for clearing Electronic Funds Transfers and Cheque image clearing
  • Good Understanding of Foreign Clearing Rules and regulations
  • Understanding of Automated Clearing Systems
  • Process Management and documentation skills
  • Good Communication Skill (Oral & written)
  • Excellent customer service
  • Good accounting skills
  • Good understanding of the Interbank Settlement System, Payments systems
  • Minimum of 3 years’ experience in banking/ financial services institution with experience in banking operations and electronic payments solutions.

How to Apply

If you meet the requirements above and would like to be part of our vibrant and result oriented team, send your application clearly stating the position you are applying for in your cover letter with a detailed Curriculum Vitae including copies of your academic qualifications to:

Please note that only short-listed candidates will be contacted.

Application deadline
1 Oct 15:00
Email applications to
jhrzambia@ecobank.com
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Ecobank Zambia is part of the Ecobank Group, a leading pan-African bank with operations in 36 countries across the continent. Ecobank currently operates in countries in West, Central, East and Southern Africa including Angola, Cape Verde, Cameroon, Ethiopia, Gabon, Ghana, The Gambia, Kenya, Liberia, Malawi, Mali, Mozambique, Nigeria, Rwanda, Senegal, Sierra Leone, South Africa, Tanzania, Togo, Uganda, Zimbabwe and many more.
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