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Head Priority, CVP and Personal Segment - (1900024579)

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • Execute the country agenda on Priority Banking Segment and deliver sustainable growth across both the Priority & Personal (Branch network) segments.
  • Responsible for growing market share and increasing client level profitability by supporting new acquisition, as well as the growth of existing relationships, Portfolio Management and supporting the strategies of Secured and Unsecured Assets, Liabilities and Wealth Management
  • Achieve the Revenue and Balance Sheet budgets for Priority Banking
  • Ensure consistent portfolio health through client optimization and service delivery on client propositions as per budget benchmarks
  • Embedding of Customer Value Proposition (CVP) and definition of acceptable client delivery standards for both Priority and Personal Segment (Branch Banking)
  • Execute global standard Client Optimization strategies to deliver Client & Segment level profitability
  • Implement the integrated segment marketing strategy to launch/re-launch the program value proposition and specific enablers and track program performance
  • Optimize fees and charges to enhance portfolio profitability, whilst creating value for clients in line with TCF principles
  • Increase rev/per customer and front-of-wallet, whilst driving market share growth
  • Define clear client engagement (Personal and Priority Banking) and communication strategies to ensure brand loyalty and top-of-mind
  • Design and roll out campaigns to deliver effective strategies and propositions, relevant to the target client segments
  • Ensure scorecard alignment with segment strategy
  • Support RB academy for the development of appropriate training content for the acquisition, relationship and service teams
  • Have oversight and ownership on end-to-end (standard) process to ensure execution of on-boarding for clients and fulfilment of solutions to ensure we deliver a consistent seamless client CVP at on-boarding (Personal and Priority)
  • Complaints & Client Experience: Collaborate closely with the CEPG teams to Identify gaps and design failures in existing process and products and work with local and regional product/segment teams to solve for endemic design issues to improve overall Service delivery
  • Create opportunities to enable acquisition led leads generation opportunities for the Priority RMs as well as deliver effective strategies to deepen, retain and win back existing relationships
  • Collaborate effectively with Internal and external clients/stakeholders to create revenue generating opportunities.

Risk Management:

  • Ensure good operation of unit and adherence of the unity to process and governance
  • Confirm with all compliance requirements including central bank and anti-money laundering requirements and group code of conduct.

Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Retail Banking team to achieve the outcomes set out in the Bank’s Conduct Principles.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Exercise authorities delegated by the Head of Retail Banking and act in accordance with Articles of Association

Our Ideal Candidate:

  • Minimum 5 O’ Level Credits or better including Mathematics and English
  • Degree in Business, Banking and Finance or relevant field.
  • Master’s degree will be an added advantage.
  • minimum 5 years relevant experience at Management level
  • Strong attention to detail and organizational background.
  • An understanding of the business in terms of our products and customer segments.
  • Excellent computer skills with the ability to use PowerPoint, Excel and Word
  • Creative, confident and professional person with high levels of drive, ambition and enthusiasm.
  • Strong presentation and communication skills.
  • Strong people management & communications skills.
  • Sound knowledge of general banking law and practices
  • Adequate management concepts
  • Competence in financial accounting /forecasts
  • Ability to plan daily /periodic operations
  • Strong interpersonal /communication skills
  • Ability to develop Business strategy.

How to apply

Submit your CV and application on company Website:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Lusaka
Business banking
Corporate finance
Investment
Loans
BancAssurance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.