Cavmont Bank Ltd
Cavmont Bank Ltd
Posted Job
about 1 year ago

Business Processes & Procedures Analyst

To contribute to the attainment of the Cavmont Bank objectives. The Business Analyst is the functional expert on the specified project or process; he/she will be the point of contact between the business unit Subject Matter Expert (SME) and Information Technology’s Application Development Specialist and will work closely with the Project Managers and other stakeholders to align processes and projects with the business. The Business Analyst should collaborate with the project, product, and process management; development and QA on elaborating requirements, defining functional and non-functional specifications and scoping product features and enhancements in CBL.

Key Performance Areas (KPAs)

  • Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
  • Improves systems and processes by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; identifying issues and risks and writing specifications.
  • Contributes toward and assists with project and process management duties.
  • Documents processes, procedures, workflows, and develops clear and detailed process maps and requirements.
  • Provides references for users by writing and maintaining user documentation; train-the-trainer.
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.


  • Full Grade 12 Certificate
  • Bachelor’s Degree in Business Processes/Project Management or Information Technology.
  • Knowledge of both theoretical and practical aspects of project management
  • Minimum of 5 years’ project management experience in the utilization of a structured project management methodology and a minimum of 2 years supervising staff in project management or business analysis role.
  • Certification in PRINCE2/ Six Sigma/ Business Analysis will be an added advantage
  • Experience/exposure to banking/payment system business processes and or procedures will be an advantage

How to Apply

We welcome applications from suitably qualified candidates, which include a cover letter and comprehensive curriculum vitae, via email only to the email below:

Application deadline
4 Oct 15:00
Email applications to
Cavmont Bank Ltd image
Cavmont Bank Ltd
Personal banking
Business banking
Corporate finance
Established in 2004, Cavmont Bank is a diversified financial institution with 19 outlets across the country. The bank provides personal banking, business banking, corporate finance, investment, mortgages and loans. It provides high quality products and services through outstanding and superior customer service. Their services support individuals, the public sector and companies of all sizes. Cavmont Bank is a registered commercial bank in Zambia with more than 50,000 clients and 240 employees.

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