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Sales Receptionist

The incumbent will be in charge of ensuring that the Sales Front Counter / Reception area meets global standards and is demonstrative of the Toyota Delight Culture.

Major Tasks:

  • Welcome customers / visitors, determine nature of business and announce to appropriate personnel
  • Receive new vehicles from Pre – Delivery Inspection (PDI) using check list and secure keys
  • Carry out delivery of vehicles to clients in the absence of Vehicle Sales Consultants
  • Prepare vehicle quotations when required
  • Responsible for the appearance of the Showroom / Exhibition area
  • Prepare assigned sales reports
  • Answering incoming telephone calls, determining purpose of callers and forwarding calls to the appropriate department
  • Taking and delivering messages or transferring calls
  • Scheduling meeting rooms
  • Assist with clerical duties such as faxing, copying, organizing and maintaining files
  • Answer questions about organization and provide callers with address, directions and other requested for information
  • Diplomatically handle customer complaints and refer to the appropriate individual for resolution
  • Receive, sort and distribute mail
  • Support administrative and special projects requirements as assigned

Knowledge, Skill & Ability:

  • Polished professional, with an outgoing disposition, customer centric attitude, high energy levels and multi-tasking ability
  • Minimum Grade 12 Certificate and a Diploma in Marketing / Public Relations field
  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • High level of proficiency with general office PC applications (i.e. MS Word, Excel, Access and Powerpoint) and comfort with learning new applications as required
  • Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with customers and employees
  • Proven job diligence, dedication and attention to detail
  • Comfort and experience interfacing with various levels of staff and management, while working in a fast paced environment
  • Familiarity and working knowledge of general office machines (i.e. fax, copier, printers)

How to Apply

Submit your CV and application on company website:

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Toyota Zambia Ltd
Toyota Zambia Ltd
Lusaka
Toyota vehicle model range
Car servicing and repairs
Trucks
Car parts
Truck and Bus parts
Vehicle accessories
Used vehicles
Light commercial vehicle sales
Toyota Zambia is an official distributor and dealer for Toyota new vehicles and provides quality after sales support for genuine Toyota parts and accessories. Their top quality workshop offers advanced test equipment and facilities to ensure comprehensive servicing. With their proven low breakdown record and award-winning quality, Toyota has been named 'the world's most valuable automotive brand.'