Provides delivery, technical and management oversight for all activities
Oversees a project portfolio that addresses business and technical needs, achieving ‘On Time’ and ‘On Budget’ targets and customer scope and quality targets.
Ensures projects are properly sequenced based on business priority, dependencies, and team capacity; assigns resources to projects and other work assignments; manages demand versus capacity gaps and resource contention issues.
Ensures that standards and best practices are published, maintained, and enforced
Reviews and approves all applicable project documents and deliverables
Ensures that all customer expectations have been met through delivery of services or projects
Manages and sets stakeholder expectations
Manages respective disciplines throughout the life cycle; identifies areas of opportunity for improvements, simplification, and rationalization; ensures applications are maintained and serviced
Participates in the creation and maintenance of application/product roadmaps in assigned domain.
Monitors solution delivery performance metrics, measures, and Key Performance Indicators (KPI) to ensure quality and operational efficiency and effectiveness.
Monitors performance domain Service Level Agreement’s (SLAs), and inputs into / participates in service reviews with business.
Conducts performance appraisals of staff and provides career guidance though regular coaching.
Secures appropriate resources for projects, engaging with the business, and facilitating service delivery
Shapes thinking on how technology solutions support the goals of the business
Analyzing business problems and key issues and developing strategic business analytic implementation plans (‘road map’).
Provides a single point of contact and accountability and acts as the primary contact point for escalations within domain
BSc Degree in IT/Software Engineering or related discipline.
Certification in Project Management (PMP, CAPM, PRINCE2) and/or Business Analysis will be an added advantage
5+ years IT experience with a variety of technologies supporting the full software development life cycle, including analysis, design, development, installation, support and modification
5+ years’ experience leading and managing development initiatives with a strong sense of software development methodology such as Agile, waterfall, etc.
Advanced analytical, problem solving, and conceptual skills along with strong related technical skills, and a track record of successfully working as part of a team that organizes, plans, and executes large-scale projects from concept to implementation.
A strong knowledge and background of the QA/Testing domain.
Effective communication skills to interact with all levels of technology and business partners
Excellent facilitation skills
Analytical and methodical approach to problem solving; Self-driven and able to work independently
Experience in the Mobile telecommunications sector will be an advantage.
How to Apply
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This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.