MTN Zambia
MTN Zambia
Posted Job
10 months ago

Operations and KYC Manager

Women are strongly encouraged to apply

Responsible for planning and execution of GSM and Mobile SIM registrations in line with ZICTA and Bank of Zambia (BOZ) Regulatory Requirements. The role also involves; continuous evaluation of processes and interfaces to ensure compliance of high-quality registrations, implementation of new acquisition processes and compliance of the existing customer base as per regulatory requirements.


  • Manages MTN Zambia KYC in line with BOZ and ZICTA KYC guideline.
  • Assists in developing and managing MTN Sales Back Office operations, processes and procedures to ensure adherence to all regulatory and license requirements including KYC reporting, compliance tracking and investigation.
  • Management of storage process in line with BOZ / ZICTA KYC guidelines.
  • Develops and manages MTN SIM registration product training strategy.
  • Manages contracts and application forms from dealers, business partners, merchants and customers.
  • Monitors, coordinates and improves efficiency of support services such as IT, HR, Finance and MTZ central finance.
  • Back office operational control and customer support including but not restricted to agent queries.
  • Runs MIS reports and produces statistics e.g. trend analysis graphs
  • Acts as a support link to Compliance and Finance on ensuring that KYC requirements are adhered to within the MTN Distribution Channel.
  • Completes and returns daily/weekly/monthly operational reports.
  • Assists the internal, external and state auditors during the conduct of their audits.
  • Carries out any related duties that will enhance the mission of the job.
  • Set goals and objectives for direct reports, monitor progress and maintain motivation
  • Manages performance and career development of direct reports.
  • Manage performance of team by periodic appraisals and mentoring.
  • Identify staff training and development needs and support the implementation of necessary actions.

Candidate Requirements

  • A Bachelor’s degree in business or IT related field /Equivalent qualifications
  • Grade 12 certificate
  • Minimum of 5 years’ experience in area of specialisation in a medium to large organization with 3 years supervising/managing others
  • Good understanding of KYC management process.

Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted

Note that only shortlisted candidates will be contacted

How to Apply

To apply for this job email your details to the email below:

Email applications to
MTN Zambia image
MTN Zambia
Mobile voice and text
Mobile business services
Phones and accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.

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