United Bank for Africa Zambia Ltd (UBA)
United Bank for Africa Zambia Ltd (UBA)
Posted Job
about 1 year ago

Head Human Capital Management

Job Objectives

To plan, direct and oversee the implementation of the strategies of the group’s Human Resources Division in the country subsidary and ensure provision of a highly skilled and effective workforce that will deliver on the subsidiay’s strategic objective.

To ensure that HCM practices in the Country subsidiary are in compliance with the Groups Standard Policies and local labour requirements.

Key Duties & Responsibilities

  • Responsible for overseeing the HR activities and processes, adapting and recommending necessary changes to the Group policies whilst ensuring group standards are maintained
  • Ensure processes are in place for the continuous supply of highly skilled and well-motivated personnel
  • Proactive people management as a strategic resource function through provision of adequate training, effective career development and succession planning within the country subsidiary
  • Co-ordinate the HR activities of the country for effective and efficient service delivery
  • Adapt group HR policies and procedures and ensure that these work guides, policies and references comply with the requirements of relevant statutory and regulatory authorities in the region
  • Propose and implement incentives that reward individual/group value added initiatives to drive the performance driven culture within the country subsidiary
  • Plan and manage culture alignment programs in the subsidiary to entrench the culture of the Group
  • Ensure an efficient and effective HR Information system is in operation
  • Organize and supervise the Salary, payroll and staff benefit administration within the region
  • Responsible for the effective service delivery of the Staff Performance Management System within the region

Key Performance Indicators:

  • Staff Retention rate
  • Customer satisfaction index
  • Staff Performance Improvement Index
  • Timeliness and quality of processing staff related issues
  • Compliance to Service level agreements with Internal Clients
  • HR Cost to Income ratio
  • Overall Staff morale
  • Culture compliance index

Key Competency Requirements


  • Banking Operations (Domestic & International Operations) is desirable
  • Human Resource Management
  • Global best practices in HCM


  • Leadership / Supervisory
  • Coaching / counseling
  • Interviewing Skills
  • Team building / conflict management
  • Organization & coordination
  • General managerial / administration
  • Customer service
  • Negotiation
  • Accounting
  • Technology Awareness
  • Interpersonal skills
  • Computer appreciation / data entry (word- processing/Spreadsheet/graphics)
  • Communication (oral & written)

Minimum Educational Qualifications

  • Minimum of a First degree in Human Resources or Business Related
  • Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English.

Previous Work Experience Requirements:

  • Minimum of Eight (08) years cognate experience in Human Resources, of which Three (03) should be in a senior management role.
  • Experience in a Banking/Financial Institution is an added advantage.

How to Apply

Only candidates who meet the above role specifications, experience and competencies should apply by sending an email attaching their application letter, detailed CV, degree, grade 12 certificate and any other relevant documents to this email:

Application deadline
25 Nov 15:00
Email applications to
United Bank for Africa Zambia Ltd (UBA) image
United Bank for Africa Zambia Ltd (UBA)
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This is a subsidiary of United Bank for Africa Plc, one of Africa's leading financial institutions offering universal banking to more than 7 million customers across 750 branches in 19 African countries. United Bank for Africa Zambia (UBA) offers a wide selection of services that include personal and business banking, corporate finance, electronic payment systems and investment. UBA is constantly anticipating the changing needs of its customers and innovating new products.

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