Posted Job
11 months ago

Health Services Manager

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 200+ members headquartered in Accra, Ghana, backed by some of the world’s leading venture capital firms. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few months, we’ve managed to provide low-cost, high-quality medicines to tens of thousands of patients across four African countries (Ghana, Nigeria, Kenya, Zambia, Zimbabwe)

Position Description

mPharma is looking for an ambitious professional to join our team in Zambia as the Health Services Manager. This position will support and lead the development and implementation of clinical care programs in all our Kumera and QualityRx stores. This role reports to the Global Head of Health Services.

Key Responsibilities

  • Develop, implement and monitor clinical programs that add and expand integrated services, including primary care, diagnostics, behavioral health services, and other social services at Kumera and QualityRx Pharmacies.
  • Identify potential revenue models for our health services solutions.
  • Evaluate clinical services to ensure the health and safety of consumers; identify opportunities for improving outcomes in clinical effectiveness, clinical practice, services, operations, and standards.
  • Work with the Global Head of Mutti to develop proposals for drug manufacturers to implement disease management programs for their patients.
  • Manage our Patient Support Programs for drug manufacturers.
  • Supervise the work of the clinicians in our pharmacies and call centers.

Our Ideal Candidate

  • Experience developing and implementing standards of care, medical protocols, quality assurance standards, and monitoring as well as professional training and education
  • Experience in medical direction and supervision to teams of medical staff, ideally in a community-based clinic environment
  • Spotless personal background


  • Qualified Physician
  • Minimum of 5+ years’ experience in a healthcare organization

To Apply

If you meet the above criteria, please email your current CV and cover letter describing why you are interested in working with mPharma and how you would make a good addition to our team using the following subject line: “Health Services Manager – (Your Name)”. Please note that only shortlisted candidates will be contacted.

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