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Customer Centre Team Lead X7

Department: Sales And Distribution

Level: Senior Coordinator

Location: All Zones

Job Purpose:

  • To handle all customer care interactions by providing consistent standards of service to Airtel customers, ensuring customer satisfaction, effective selling and to build and retain excellent customer relationships.

Reporting to the area sales manager – retail, the main duties are:

  • Ensure Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.
  • Drive sales in the walk in centers by achieving performance targets.
  • Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building.
  • Promote Airtel brand image by managing service delivery aligned to customer needs and business objectives.
  • Adhere to good work ethics.
  • Compile management reports weekly/monthly
  • Conduct real-time monitoring of the Airtel Centre performance and productivity
  • Supervision of Representatives and daily operations of the center

Educational Qualification:

  • Diploma/Degree in a Commercial Discipline or related field

Relevant Experience:

  • Experience in 3 – 5 years in a similar role
  • Team Supervision
  • Cash Management
  • Other requirements (Behavioral etc.):
  • Customer Centric
  • High level of commitment
  • Strong leadership skills
  • Ability and desire to sell
  • High person standard and goal oriented
  • Excellent interpersonal skills

How to Apply

Suitable candidates are required to send their application & Curriculum vitae to this email:

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

Application deadline
6 Dec 15:00
Email applications to
jobs@zm.airtel.com.
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Operating in 20 countries across Asia and Africa including Zambia, this company covers every district and offers a wide variety of tariffs and value added services to meet the needs of individuals and businesses. Their services encompass telecommunications and IT, electronic payment systems, mobile business solutions and phones and accessories.
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