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Area Sales Manager: Special Channels And Modern Trade

Department: Sales And Distribution

Level: Assistant Manager

Location: Lusaka

Job Purpose:

  • To handle special channels and modern trade partners and ENSURE Distributors are aligned with current product and services on offer, ensuring customer satisfaction and effective selling and sales techniques, and provide excellent customer relationships.

Reporting to the distribution manager, the main duties are:

1. Ensure Customer Satisfaction

  • Ensure Recruiting of new Retail Chain outlets to partner with Airtel and stock the Airtel products
  • Maintain special channels Primary billing by ensuring partners aligned with the monthly targets and actual Achievement
  • Implementation of OPCO sales initiatives and promotions by developing field sales action plans and timelines
  • Maintain current Retail chain partnerships
  • Monitoring of Sales from all GSM & Airtel Money customer Activations and transaction targets

2. Achieve all performance targets

  • Increase footprint through tie up of modern trade partners
  • Increase the activity of MTU distributors on GUI for report retrieving and audits thus reduce customer pain through shorter down time, by ensuring IT is resolving all queries on Time.
  • Increase the spread of points for EVD and special channels
  • Increase number of Airtel money agents selling talk time through Airtel money

3. Promote Airtel brand image:

  • Communicate in a positive professional style.
  • Visibility creation at touch points through marketing support teams
  • 4. Rollout of new partner tie-ups:
  • Manage and coordinate all performance and tie ups with a new partner’s
  • Ensure all Service level coordination for the products are managed with the relevant partner
  • Close monitoring of the retailer performance trends and taking appropriate action for business continuity.

Educational Qualification/Technical Skills:

  • Minimum qualification of a Bachelor’s degree in a commercial discipline
  • Computer literacy
  • Relevant Experience (Type of experience and minimum number of years):
  • 5+ years of varied experience in Sales, Marketing & Distribution with at least 2 years at middle management level handling independent businesses.
  • Relevant experience in FMCG industry is desirable

Other requirements:

  • Customer Oriented
  • Strong analytical skills and problem solving skills
  • High person standard and goal oriented
  • Excellent interpersonal skills
  • Excellent and effective communications skills, both orally and in writing
  • Professional and well-groomed in dressing and presentation

How to Apply

Suitable candidates are required to send their application & Curriculum vitae to this email:

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

Application deadline
6 Dec 15:00
Email applications to
jobs@zm.airtel.com.
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Operating in 20 countries across Asia and Africa including Zambia, this company covers every district and offers a wide variety of tariffs and value added services to meet the needs of individuals and businesses. Their services encompass telecommunications and IT, electronic payment systems, mobile business solutions and phones and accessories.
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