Customer Service Executive

Responsibilities:

• Play an active role to support Salespersons in projects such as industrial printing, publishing, premium gifts, events and exhibition.
• Create Job Sheet, arrange colour proofs and mock-up, ensure timely and accurate follow-up to customers’ requests, and liaise with customers on finished artwork and production schedule.
• Actively monitor work in progress, coordinate internally with planning department for press & finishing material requirements and logistics department for distribution of finished goods.
• Follow through the assigned the projects / job orders to have them executed and delivered according to customers’ requirements.
• Monitor quality on finished goods and service and collect feedback if necessary.
• Deliver service excellence, and continuously enhance customer satisfaction and provide consistent quality service.
• Diligently handle paperwork such as sample filing and purging of old jobs.
• This job is based in the office and may occasionally require the incumbent to meet clients together with salesperson at clients’ office to discuss about project requirements.
• Debt collection
• Telemarketing

Requirements:

• Minimum Diploma in Sales and Marketing or Degree in relevant field.
• Proven work experience in Customer Service
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of customer service practices
• Able to work in a fast-paced environment with short deadlines.
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills

How to Apply

Send CV relevant documents to the email below: