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Customer Service Executive

Responsibilities:

  • Play an active role to support Salespersons in projects such as industrial printing, publishing, premium gifts, events and exhibition.
  • Create Job Sheet, arrange colour proofs and mock-up, ensure timely and accurate follow-up to customers’ requests, and liaise with customers on finished artwork and production schedule.
  • Actively monitor work in progress, coordinate internally with planning department for press & finishing material requirements and logistics department for distribution of finished goods.
  • Follow through the assigned the projects / job orders to have them executed and delivered according to customers’ requirements.
  • Monitor quality on finished goods and service and collect feedback if necessary.
  • Deliver service excellence, and continuously enhance customer satisfaction and provide consistent quality service.
  • Diligently handle paperwork such as sample filing and purging of old jobs.
  • This job is based in the office and may occasionally require the incumbent to meet clients together with salesperson at clients’ office to discuss about project requirements.
  • Debt collection
  • Telemarketing

Requirements:

  • Minimum Diploma in Sales and Marketing or Degree in relevant field.
  • Proven work experience in Customer Service
  • Proficiency with MS Office Suite, particularly MS Excel
  • In-depth understanding of customer service practices
  • Able to work in a fast-paced environment with short deadlines.
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills

How to Apply

Send CV relevant documents to the email below:

Email applications to
recruitement@repro.co.zm
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Reprographix Zambia
Reprographix Zambia
Lusaka
Office equipment
Business management software
Document management
Established in 1995, this company provides state-of-the-art office equipment including printers and duplicators. Reprographix Zambia also offers document management solutions with the most technologically advanced digital multi-functional devices, (copier/printer/scanner/fax); unique steel and spiral document binding; turnkey projects for scanning, archiving and document retrieval; media print; and transfer printing for image wear.
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