Play an active role to support Salespersons in projects such as industrial printing, publishing, premium gifts, events and exhibition.
Create Job Sheet, arrange colour proofs and mock-up, ensure timely and accurate follow-up to customers’ requests, and liaise with customers on finished artwork and production schedule.
Actively monitor work in progress, coordinate internally with planning department for press & finishing material requirements and logistics department for distribution of finished goods.
Follow through the assigned the projects / job orders to have them executed and delivered according to customers’ requirements.
Monitor quality on finished goods and service and collect feedback if necessary.
Deliver service excellence, and continuously enhance customer satisfaction and provide consistent quality service.
Diligently handle paperwork such as sample filing and purging of old jobs.
This job is based in the office and may occasionally require the incumbent to meet clients together with salesperson at clients’ office to discuss about project requirements.
Debt collection
Telemarketing
Requirements:
Minimum Diploma in Sales and Marketing or Degree in relevant field.
Proven work experience in Customer Service
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of customer service practices
Able to work in a fast-paced environment with short deadlines.
Established in 1995, this company provides state-of-the-art office equipment including printers and duplicators. Reprographix Zambia also offers document management solutions with the most technologically advanced digital multi-functional devices, (copier/printer/scanner/fax); unique steel and spiral document binding; turnkey projects for scanning, archiving and document retrieval; media print; and transfer printing for image wear.
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