Northern Province Cooperation Marketing Union
Posted Job
9 months ago

Guest House Supervisor

Northern Province cooperative marketing union is a cooperative union at the provincial level representing the cooperative movement in Northern Province Zambia. NPCMU is currently looking for a vibrant male or female between the ages of 25yrs to 35yrs to fill up the position of Guest House Supervisor in our Cooperative Union Kasama.

Reporting to: The Finance and Administration Officer.

Key Responsibilities:

  • Supervise work at all levels (receptionists, kitchen staff, maids, Bar workers etc.) and set clear objectives.
  • Plan activities and allocate responsibilities to achieve the most efficient operating model.
  • Manage budgets, expenses, analyze and interpret financial information and monitor sales and profits.
  • Develop and implement an intuitive and efficient marketing strategy to promote the Guest house services.
  • Communicate with customers when appropriate.
  • Deals with maintenance issues, shortage in staff or equipment, renovations etc.
  • Collaborate with external parties such as suppliers, travel agencies, even/conference planners etc.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards.


  • Full Grade 12 certificate.
  • Minimum, Certificate in Hotel and Tourism management, (Diploma in Hotel and Tourism Management will be an added advantage).
  • Fluency in English, Knowledge of other languages.
  • Good experience and understanding of all Hotel management best practices and relevant laws and guidelines in Hospitality industry.
  • Working Knowledge of Hotel Management software (PMS) is an advantage.
  • Excellent skills as well as a business mindset.
  • Demonstrate aptitude in decision making and problem solving.
  • Reliable with ability to multi task and work well under pressure.
  • Outstanding leadership skill and a great attention to detail.

How to Apply

Qualified candidates meeting the above requirements must send a copy of their CV, a cover letter and academic qualifications to the Business Manager. NPCMU Kasama

Or email to:

Taking the Cooperative Union to the Next Level!

Application deadline
29 Jan 15:00
Email applications to

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