Set CX design principles to corporate projects and cross functional initiatives that drives new product implementations and CX improvements that ensure the customer’s voice is heard through a hands-on approach that includes strategy formulation, sprint design and facilitation, journey and concept design, and qualitative research. Implements Design Thinking across the organization.
Summary of Key Accountabilities:
Conduct CX designs:
Build Capability of CX Design:
Run improvement programmes:
Behavioral Competencies Accountability:
Primary Areas of Accountability:
Qualifications and Experience
How to apply
If you meet the hiring requirements for this position, please email your CV and Cover letter clearly stating your salary expectations to the email below:
Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 days of the closing date of the advert, please consider your application unsuccessful.
Do not send certificates at this stage