Associate, S2B Channels - (2000001832)

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities:

The scope of this role will cover the following activities:

  • Engagement with relevant stakeholders to publish the proposed client names for migration and track review of the names
  • Consider valid feedbacks from Business/Coverage team and exclude names
  • Challenge void push backs
  • Agree date for migration & update Next Gen & DCA Team
  • On selective basis, contact clients and engage / prepare them on migration
  • Provide support to migrated clients on use of new migrated platform, selective needs basis – hand-hold clients
  • Collection of feedback in structured manner, analysis (GEMS, CEMS & usage)
  • Timely escalation of critical issues impacting client in view of migration.
  • Maintain pulse check of the top issues and ensure a continuous feedback and improvement process is in place & worked on
  • Assist to analyze issues on the ground, monitor thematic issues, and follow up with PSS team for the fix.
  • Participate in the S2B NextGen Migration Forum – GB/CB Singapore
  • Maintain and publish statistics on migration and New to S2B Next Gen onboarding progress
  • The candidate will adopt best practices and a structured approach towards project management for above scope.
  • Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Our Ideal Candidate:

  • Minimum of 2 years’ experience in Banking and client facing
  • Client focused mindset
  • Computer competency
  • Effective interpersonal and communication skills – verbal and written with ability to engage effectively with stakeholders at all levels (internal and external)
  • Exceptional collaboration skills and ability to work effectively in a team
  • Ability to work under pressure, multi-task, operate with a sense of urgency and deliver to tight deadlines
  • Sound analytical skills to identify emerging risks, analyses reports and identify issues
  • Good product/processes knowledge relating to channels.
  • Well organised with strong ability to exercise careful judgement, prioritise appropriately & work independently
  • Strong ability to problem solve and sense of ownership to follow through matters
  • Drive for growth & learning

How to Apply

Submit your CV and application on company website:

Application deadline
12 Mar 15:00
Standard Chartered Bank Zambia Plc image
Standard Chartered Bank Zambia Plc
Lusaka
Business banking
Corporate finance
Investment
Loans
BancAssurance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.

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