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Manager – Collections and Recoveries

The Manager-Recoveries & Collections is middle management position, responsible for collecting outstanding loan repayments to help FINCA Zambia minimize Portfolio at Risk to within risk appetite. He/she will be expected to pursue repayments for written off loans and contribute to FINCA Zambia’s profitability.

Duties and responsibilities includes:

  • Collect outstanding loan repayments from clients and achieve collection target to ensure quality loan portfolio. Close a specific number of collection accounts each month to meet assigned target.
  • Supervise Debt Recovery Officers.
  • Prepare Board report and act as proxy for the Head Collections and Recoveries.
  • Coordination and Monitoring of External Debt Recovery Agents.
  • Develop reports on aged delinquent accounts, monitor slow moving accounts and take necessary action to recover the arrears.Contact delinquent clients and implement repayment schedules and terms.


  • Strong analytical skills and Investigative skills to ensure all loan repayments due to FINCA Zambia are received correctly and timely.
  • Refer delinquent accounts to the Legal Department where necessary and assist to take legal action against such delinquent clients by providing necessary information and follow up for closure.

Key Deliverables:

  • Reduced Loan write –offs
  • Ensure impairment is within the risk set target
  • Reduced ratios of portfolio at risk
  • Weekly and monthly reporting of all recoveries.


  • A Degree or Diploma in Business Studies-Accounting,Banking,or Relevant


  • 3 years relevant work experience with either a Micro-finance institution or Commercial Bank.

How to Apply

To apply for this job email your details to the email below:

Email applications to
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FINCA Zambia
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FINCA Zambia is a subsidiary of FINCA International, a global micro finance network that offers financial services and products to small scale businesses. FINCA helps its clients achieve their life goals conveniently to build a business, acquire assets, improve their living conditions or invest. The company provides well-designed, responsible, and affordable products including micro and small business loans, credit lines, savings, transactional services and more. For your convenience, FINCA has a secure mobile banking service and over 75 express agents.
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