Hungry Lion
Posted Job
9 months ago

Operations Manager

REF: HLZ-OM-0120

ROLE NAME: Operations Manager

LOCATION: Zambia

TYPE: Fixed-Term (12 Months)

Hungry Lion prides itself on sharing MORE with its customers by delivering tasty fried chicken with MORE flavor and MORE value. Operating in seven African countries, with over 200 restaurants, the brand strives to provide high-quality products at affordable prices in a modern fast-food environment.

Hungry Lion is a young, fun, dynamic and growing company full of opportunities with little to no corporate politics. Our mandate is to enlist smart, creative and hard-working people. We at Hungry Lion can promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Duties/ Responsibilities

Generic:

  • Oversee the operations (specifically allocated area) of Hungry Lion to meet business goals and projections.
  • Collaborate closely with the Head of Operations and produce reports on company operations.
  • Empower the operational team with the leadership and resources they need to successfully complete operations initiatives, lead employees to encourage maximum performance and dedication.
  • Positively represent the company at all times through a success-oriented and professional demeanor.
  • Partner with other department heads to accomplish short and long-term operational goals.
  • Measure and report on operational performance and develop plans to improve relevant success measurements.
  • Implement effective processes and procedures to take Hungry Lion to the next level of operations.
  • Set goals and objectives for performance and growth for Hungry Lion, with the Head of Operations
  • Oversee daily production and maintenance operations for Hungry Lion.
  • Evaluate performance through analysing and interpreting data and metrics.

People Management:

  • Provide effective functional leadership to direct reports to ensure operational excellence
  • Communicate brand strategy and overall business and operational strategies to direct reports to empower them to achieve established targets and objectives
  • Monitor and analyse the staff movement and turnover trends in regions in order to ensure sufficient manpower and team stability
  • Build people capability through the implementation of a culture of recognition, succession management practices, execution of the Area Bench Planning and internal promotion processes within each one of the restaurants in order to motivate staff

Increase Profitability:

  • Drive achievement of regional operational excellence through managing Food Cost GAP, Cost of Labour and controllable expenses in line with budget
  • Analyse information obtained from Food cost Gap report to facilitate corrective measures
  • Conduct monthly Brand Standard Audits on all Stores in designated region to monitor profitability
  • Guide direct reports in applying Good to Great Performance Matrix, P&L and appropriate reports to analyse business and establish and execute tactics for improvement
  • Drive ownership of profit plan by aligning management teams, communicating goals and coaching on improvements
  • Facilitate operational excellence by ensuring that staffing levels adheres to the business and store requirements
  • Maximise profit by ensuring effective implementation of marketing promotions and identifying and recommending sales growth opportunities
  • Guide management team to implement initiatives to improve profitability
  • Alert marketing/operations to competitive activities within area and recommend action
  • Monitor the effective and efficient implementation of in-store promotions in regions

Customer Satisfaction:

  • Continuously coach direct reports around policies, procedures and standards to enhance customer service excellence and ensure returned business
  • Monitor and analyse customer complaints in order to identify critical problem areas within regions
  • Design systems to enable the feedback of trends to the marketing department

Risk Management and Compliance Assurance:

  • Minimise risk by escalating serious matters and other issues to prevent legal action
  • Minimise risk by ensuring that serious customer complaints are handled correctly
  • Consistently maintain internal security is kept at a maximum level according to company policy and procedures
  • Oversee the consistent implementation of company policies and procedures by direct reports to ensure compliance
  • Ensure that regions adhere to programmes initiated by departments e.g. HR, finance, etc. to ensure compliance
  • Ensure that Company Standards (i.e. BSA evaluations) are met and that all procedures are followed at all times
  • Health and Safety – Ensure adherence to health and safety standards and regular evaluation of restaurant cleanliness and sanitation
  • Ensure that BSA sections pertaining to banking procedures are adhered to in regions
  • Ensure that BSA sections pertaining to health and safety are adhered to in regions

Minimum Requirements:

  • Grade 12 essential
  • Relevant tertiary qualification advantageous
  • Minimum 5 years’ management experience in quick-service restaurant
  • (QSR)/fast food industry
  • Solid understanding of financial principles
  • Valid driver’s licence
  • Leadership and people management
  • Analytical thinking
  • Strategy and execution
  • Customer centricity
  • Decision making
  • Conflict management

How to Apply

To apply for this job email your details:

Application deadline
10 Feb 15:00
Email applications to
jobs@hungrylion.co.za

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