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Office Controller x1 (89600)

It all begins with active personal involvement – curiosity. Why can’t things be done differently, better or maybe simpler? Over the years, curiosity builds knowledge.

We utilize knowledge and hands-on attitude to make the big difference to our customers. Be part of a friendly and professional team in a global workplace. With us, you will be working with world-leading process industry solutions in a result-driven and respectful culture.

Job posting end date:

A position has become available for an Office Controller (3 months fixed term contract) based in Kitwe, Zambia

Business Unit: CS Department

Reports to:Customer Services Representative Manager, SAF

Location: Kitwe, Zambia

Job Statement

  • Responsible for preparing quotations and processing incoming orders.

Job Duties And Responsibilities

  • Prepare quotations for customer RFQ’s
  • Take orders from customers and input orders to Pastel
  • Respond effectively and efficiently to internal and external customer enquiries including queries relating to orders and/or returns
  • and escalate queries where required
  • Processing of credit notes according to the company policy
  • Liaise with sales representatives and operations to determine quotation and/or order status
  • Prepare, process and administer commercial documentations
  • Process of breakdown request from customers
  • Assist with local warehouse functions in Zambia
  • Conduct stock counts
  • Manage logistical arrangements
  • Keeping an up to date filing system

Relationships

  • Reports Directly to the Customer Services Representative Manager, SAF

Internal / External Interfaces:

  • Sales
  • Sales Support
  • Execution team
  • Mining and Aggregate Customers
  • Liaise with inter-company and external customers

Qualifications & Experience:

  • Grade 12
  • Experience in working in a customer-focused and fast-paced professional environment
  • Good knowledge of Pastel, Sales force
  • Computer literate in Microsoft Excel, Word and PowerPoint
  • Good knowledge of pricing process and systems
  • Sound knowledge of policy and procedures within work area

Skills and Abilities:

  • Experience in working in a customer-focused and fast-paced professional environment
  • Good knowledge of Pastel and Sales force
  • Computer literate in Microsoft Excel, Word and PowerPoint
  • Good knowledge of pricing process and systems
  • Sound knowledge of policy and procedures within work area

Please note that, should you not receive any response from us within 14 days, please regard your application as unsuccessful; we however thank you for your interest in our company.

How to Apply

Submit your CV and application on company website:

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