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Hotel Front Desk Receptionist

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Main Job Duties and Responsibilities

  • Welcome and greet guests
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest’s payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Receive and transmit messages for guests
  • Retrieve mail, packages and documents for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Provide accurate information about local attractions and services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Lose guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area

Key Competencies and Qualities

  • Customer service orientation
  • Attention to detail and accuracy
  • Planning and organizing
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Conflict resolution skills
  • Decision making and judgment skills
  • Team work
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests

Education, Skills and Experience

  • Diploma or Degree in Tourism and Hospitality Studies
  • Guest/customer relations experience in a hotel environment
  • Strong working knowledge of hotel PMS & POS systems, MS Office and booking and payment systems
  • Numeracy and administrative skills
  • Knowledge of Apex PMS is an added advantage

How to Apply

Applicants who meet the above requirements can email their applications indicating the job applied for; with CV, Certificates of qualification and references to the email below:

Handwritten applications may be submitted to the Food and Beverage Manager’s Office:

Application deadline
5 Feb 15:00
Email applications to
humanresources@twangale.co.zm
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Twangale Park
Twangale Park
Lusaka
Hotel
Event and hospitality management
Conference venue
Located 12km South of Lusaka, Twangale Park is Lusaka's premium hotel, conference center, event venue and art gallery. The park sits on 7 acres of lush and exquisitely manicured grounds and has beautiful architectural structures. This exclusive establishment combines nature, atmosphere and elegance in a world-class setting. All of these features make Twangale Park the perfect destination for your next corporate, social or charitable event. Staff are friendly and ready to assist to ensure you have a comfortable stay.
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