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Head – Retail

Innovate General Insurance, a subsidiary of Innovate Holdings is a wholly owned Zambian Company with branches in Lusaka, Ndola, Kitwe, and Solwezi.

The Company invites applications from suitably qualified individuals to fill the following positions :-

Purpose of the job:

Control of all retail business and ensuring that all Sales Representatives have valid contracts and performs accordingly.

Main Job Responsibilities:

  • Recruiting.
  • Training and supervising sales staff
  • Planning and ensuring that sales staff (representatives) in the company is adequately staffed.
  • Conducting performance evaluations for all sales staff to develop and control sales
  • Preparation of budgets and motivating staff to meet set targets
  • Representing the Company at meetings to promote products
  • Resolve customer complaints regarding sales and service delivery.
  • Attending to customer queries and complaints from customers
  • Ensuring that policy documents are issued to customers
  • Circulation of weekly and monthly performance reports for sales Agents.


  • Analytical ability
  • Numeracy skills
  • Verbal and written communication skills
  • Very good interpersonal skills
  • Negotiation skills
  • Discretion
  • Attention to detail
  • Ability to prioritise, manage time and work under pressure


  • Full grade twelve certificate
  • Degree in Business related Studies
  • Diploma/degree in insurance
  • At least five years working experience in insurance

How to Apply

Interested candidates who meet the above stated requirements should submit their applications by e- mail to the link below:

Applications should consist of letter and CV ONLY

Kindly indicate in the subject line the position you are applying for.

Application deadline
14 Feb 15:00
Email applications to
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