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Collections Manager – Consumer Loans

Job Mission:

To effectively manage the collections unit for ExpressCredit Zambia and ensure revenue from debtors is being collected properly and in a timely manner.

Key Responsibilities:

  • Ensure timely and effective collections of all amounts that fall due
  • Manage the preparation and submission of expected collection files for all clients on each specified cutoff dates
  • Maintain submission tracking schedules to indicate which client has been invoiced that month and for how much
  • Ensure all invoiced amounts are received on specified due date
  • Ensure all collected amounts are accounted for within the month in which they are received
  • Prepare reconciliation files between bank and the system monthly in conjunction with the finance department
  • Ensure effective management of the company arrears management as provided for in the credit policy
  • Ensure clients that fall behind are follow-up immediately and remedial measures are instituted immediately
  • Effectively monitor and maintain accurate loan and age analysis files and ensure accurate loan classification as provided for in the company credit policy
  • Escalate to legal all amounts that remain unpaid as provided for in the credit policy
  • Manage and adhere to the internal service level agreements
  • Actively support your team’s growth through training, performance reviews, mentoring and coaching
  • Supervise the debt recovery team
  • Prepare accurate and timely reports to management committees
  • Ensure compliance to all regulations


  • Bachelor’s Degree – Finance, Accounting, Business or the equivalent
  • 2 Years of experience in related field preferably in a Micro Finance institution
  • Demonstrated experience in collection and debt
  • Demonstrated strong data analysis skills and Investigative skills
  • Problem-solving and decision-making abilities
  • Exceptional analytical skills and a good eye for detail
  • Ability to cope under pressure and Stress management skills
  • Planning and organization skills
  • Good communication and presentation skills
  • We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
  • ExpressCredit – one team with one dream to bring an added value to all our clients in Africa!

Method of Application

Submit your CV and application on company website:

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