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Collections Officer D - IRC184269

First National Bank can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four branches – Grahamstown, Middelburg, Cradock and Queenstown.

Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa.

Purpose

  • Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.

Experience and qualifications

  • Banking diploma (advantage).
  • English and one other language preferred.
  • 1 year collections experience.

Responsibilities

  • Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
  • Carry out collections processes within mandate, meeting SLA targets and quality standards.
  • Comply with governance in terms of legislative and audit requirements.
  • Manage personal development to increase own skills and competencies.

Method of Application

Submit your CV and application on company website:

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First National Bank Zambia Ltd (FNB)
First National Bank Zambia Ltd (FNB)
Lusaka
Personal banking
Business banking
Corporate finance
Investment
Mortgages
Loans
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.