FINCA Zambia
FINCA Zambia
Posted Job
8 months ago

Applications Support Manager

The Applications Support Manager is responsible for providing support for the core Banking Applications-ORBIT R and related applications and interfaces such as BREFT Switch,POS,Aruti and other third party systems. He/she is responsible for applications setup, resolution of all application functional issues raised by the business, works closely with regional reporting team to ensure business reports are available and must ensure that all users are supported and can effectively use the core banking systems and aplications for the purpose of their working needs.

Responsibilities and Tasks

  • Oversight on IS Support and change management.
  • Enforce process and standards, and work to improve processes.
  • Act as first line support for all application issues.
  • Knowledge and Skills
  • 2 years of experience within a technical support environment, including Database administration, core banking applications and other software experience.
  • Previous experience as Applications Support Manager with the ability to recognize competence level of the user and address each situation appropriately.
  • Proven ability to resolve problems efficiently and effectively; experience programming in a database query language will be an added advantage.


  • Degree in computer science or equivalent. An ITIL Certification is an added advantage.
  • Microsoft or related professional certification is ideal.
  • Experience of not less than 2 years in an information systems position in a reputable financial services organisation or related institute.

Method of Application

If you meet the set criteria and would need to be considered for the above mentioned position, you are encouraged to submit your credentials to the email below:

Application deadline
13 Mar 15:00
Email applications to
FINCA Zambia image
FINCA Zambia
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Savings products
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FINCA Zambia is a subsidiary of FINCA International, a global micro finance network that offers financial services and products to small scale businesses. FINCA helps its clients achieve their life goals conveniently to build a business, acquire assets, improve their living conditions or invest. The company provides well-designed, responsible, and affordable products including micro and small business loans, credit lines, savings, transactional services and more. For your convenience, FINCA has a secure mobile banking service and over 75 express agents.

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