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Customer Service Representative

Yalelo is seeking a highly motivated, energetic, and hard-working individual to work as a Customer Service Representative.

This Position is open to Zambians only.

Location: This position is primarily based in Lusaka

Are you an A-player, highly motivated, energetic, and hard-working individual, with a passion for customer service? Then you are what we are looking for to fill this role.

The Right-Fit candidate will:

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Contribute to team effort by accomplishing related results as needed.
  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Go the extra mile to engage customers.
  • Resolve customer complaints via phone, email, mail or social media.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Advise on company information.
  • Place or cancel orders and attempt to persuade customers to reconsider cancellations.

The Essentials:

  • Proven customer support experience.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiar with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • University degree in Business Studies or equivalent.
  • If this is YOU, Yalelo wants to hear from you today!!!
  • This is a full-time position and the successful candidate must be available to work weekdays and weekends.

Method of Application

Submit your CV and application on company website:

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Yalelo
Aquaculture
Processing and Distribution
Nutrition and Recipes
Yalelo is a pioneer of aquaculture in Zambia, bringing together local resources and world-leading practices. The company implements a scalable solution to ease the pressure on Zambia’s wild-capture fisheries sector. Founded in 2011, Yalelo is now a leading fisheries firm in Zambia and among the largest aquaculture firms in Africa. This company breeds and grows its tilapia on the shores of Lake Kariba and sells nation-wide. Yalelo’s pristine water locally produced non-GMO fish feed and a robust cold-chain result in product quality and affordability that are transforming customer experience.
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