Personal Loans Manager - IRC185053


  • To manage the profitable and sustainable growth of the personal loans portfolio by ensuring that the high standards demanded by clients are maintained through efficient and innovative product and service delivery, quality relationships with internal and external stakeholders to ensure asset book growth.
  • This includes business planning, sales, marketing, product development, strategy and partnership management.
  • Experience and qualifications

Minimum Qualification:

  • Grade 12 Certificate

Preferred Qualification:

  • Degree in Commerce or Business Administration


  • Seven years’ experience in general banking and credit of which two years must be at managerial level


  • Engage and influence key persons in institutions to obtain business for FNB and to grow the business with respect to personal and scheme loans timely and do presentations to employees of institutions
  • Analyse the needs of institutional clients; propose solutions to meet their needs in order to obtain sustainable business.
  • Negotiate Agreements on personal loans to grow the market
  • Negotiate agreements for renewable energy scheme loans with institutions and government to harness the business opportunity to the best advantage of the company
  • Design process flow and procedures for scheme applications to ensure operational efficiency and legal and audit compliance
  • Prepare business cases for potential schemes and present these to key decision makers in the bank to obtain input and approval.
  • Assisting institutions with processes and procedures that need to be adhered to in order to secure the go ahead of building schemes (housing,) to realise joint efforts and thereby increase the home loans business
  • Advise and instruct clients as regards arrears and agree and put in place agreements to recover these to ensure zero arrears in agreed schemes.
  • Supervise the integrity of systems related to home loans schemes administration to ensure accurate information and effective customer service.
  • Maintain relationship with scheme clients to ensure efficiency, customer satisfaction and service at all times
  • Formulate strategy on how to grow the personal loan portfolio profitably and prudently
  • Ensure that the asset portfolio is managed within country risk appetite parameters including defaults, NPLs and arrears
  • Proactively manage recoveries and collection of personal loan book by engaging with payroll administrators of each scheme company monthly
  • Manage scheme loan invoicing and recoveries to ensure collections on all monthly loan repayments
  • Conduct Annual Reviews of all Schemes

Method of Application

Submit your CV and application on company website:

First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
Personal banking
Business banking
Corporate finance
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.

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