Front Office Executive

Job Purpose

The Front Office Executive will take full charge of the reception area and this will include receiving visitors by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls.

Summary of Key Responsibilities:

  • Ensure front desk is tidy and has all necessary stationery and material (registration forms and informative leaflets)
  • Ensure timely, accurate and world class customer service
  • Handle complaints and specific customers’ requests
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk
  • Work closely with the Administration Manager to Update calendars and schedule meetings
  • Arrange travel and accommodations
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.

Required Skills

  • Friendly and upbeat demeanor
  • Excellent Interpersonal skills
  • Customer Centric
  • Multitasking Skills
  • Pays Attention to detail
  • Discretion
  • Strong communication and people skills
  • Problem-solving skills

Qualifications and Experience

  • Diploma in Front Office Management, Public/Business Administration or related field
  • Degree in any of the above fields will be a plus
  • 2 – 3 years proven experience in Front Office Manager or Similar
  • Knowledge of basic bookkeeping will be a plus
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Good organizational and multi-tasking abilities
  • Well Acquitted with Front Office Professionally Dressing
  • Act Courteously

How to apply

If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations through email:

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 14 days of the closing date of the advert, please consider your application unsuccessful.

Application deadline
8 Apr 15:00
Apply online
Email applications to and Copy-in
Brilliance Executive Management Consultancy Ltd image
Brilliance Executive Management Consultancy Ltd
Recruitment and Training
HR services
Jobs agencies
A consulting firm that is focused on offering the best human resource solutions to the business community. Services offered include recruitment and selection, training and development, organisational transformation, as well as research and strategic information. With a team of qualified and experienced professionals, Brilliance Executive Management Consultancy - BEMCONSULT is able to offer a superior service.

Run a business in Zambia?

Online Business Essentials – Everything you need to market your business online
Ecommerce – Everything you need to start an online store and sell online
Branded Website – Everything you need to launch a business website

About us

Find suppliers for whatever you need in Zambia
Each supplier page has all the information you need to choose the best option for you — contact details, directions, opening times, photos, prices, products, services, special offers and more.
Our mission
Provide useful information about businesses in Zambia
Empower Zambian businesses to market themselves online
Share our beloved country and continent with the world
© 2020 Infobwana Ltd. All rights reserved