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Guest Relations Hosts X5 (Lusaka)

Allterrain Services Group-Zambia, Africa’s leading facilities service provider is looking for dynamic and self-motivated Zambians with proven performance to fill the existing vacant positions at our Lusaka projects in Zambia as listed below.

PURPOSE:

The Guest Relations Hosts will provide high-quality service to our Bank customers. They will address complaints and go the extra mile to make sure the guests are satisfied. In this role, they should be an excellent communicator who can stay positive when facing difficult situations. They should also be reliable and customer-oriented, as they will serve as a primary point of contact for our customers.

Responsibilities

  • Meet and greet employees, clients and visitors & provide assistance based on their needs.
  • Handle & administer general inquiries from business users, ensuring prompt effective resolution.
  • Perform regular and frequent inspections of the floors owned by GRH including the meeting rooms, focusing on cleanliness, tidiness and everything being in good order.
  • Pro-actively report and record any faults identified with furniture, fixtures & equipment to the facilities help desk and follow up as necessary to ensure prompt resolution.
  • Manage the Guest Host email address.
  • Timely responding to all emails received and managing any follow up required.
  • Ensure that vendors are appropriately escorted when within restricted areas.
  • Ensure vendor documentation at point of delivery is in good order.
  • Manage the meeting room booking system which includes booking all forward and same day reservations, cancellations and amendments to booking as per client requests.
  • Monitor and follow up the event set up/run down of meeting on the respective floor, ensuring everything is in order.

Other Responsibilities:

  • Provide support to team members including complaint handling, feedback management, standards and client service delivery.
  • Assist with administrative duties or project work as required.
  • Reception duties as required including break coverage, ensuring the reception and public spaces are clean and tidy with the furniture in the appropriate positions at all times.
  • Conduct regular visual checks on meeting room usage (vacant or in use) to support ad hoc analysis of bookings vs utilisation.
  • Establish effective day-to-day business relationships with the client stake holders and take a proactive approach to meeting expectations.
  • Awareness and compliance to (CBRE or Mace or Thsebo) and client HSSE.
  • Ensuring safety of work practices and procedures of (CBRE or Mace or Thsebo) employees and contracted employees.
  • To keep up to date on modern EFM best practice and play books making recommendations to the management and client where appropriate.

Qualification and experience:

The ideal candidate must have:

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organisational and time-management skills
  • Full grade 12 school certificate
  • Diploma or BSc/BA in Hospitality Management is preferred
  • 2-3 years’ work-related experience in Facilities/Hospitality industry.

Method of Application

If you meet the above criteria, email your application letter and curriculum vitae to the Human Resource Officer Please note, only shortlisted candidates will be contacted. If you do not hear from us within 30 days of your application, please consider your application unsuccessful.

Application deadline
18 May 15:00
Email applications to
Rmabuku@tsebo.com
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