ExpressCredit Zambia
Posted Job
5 months ago

Customer Support Officers x3

ExpressCredit Zambia is inviting suitably qualified, competent, and highly motivated professionals to fill the position of Customer Support Officer (X3) to be based in Lusaka.

Key Objective:

To provide customer care support to ExpressCredit customers by answering incoming calls from customers, answer inquires and questions, handle complaints and provide customers with product and service information in a timely manner.

Summary Key Responsibilities:

  • Ensure that the quality of the callsmailFacebook and all channels of communication with clients is compliant with predefined Parameters
  • Provide the relevant process reports on a on a daily basis
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets;
  • Give Call Centre Manager feedback on your findings for our continuous quality improvement cycle
  • Track record of over-achieving quota (set targets)
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Follow communication scripts when handling different topics;
  • Identify customer needs, clarify information, research every issue
  • Should compile monthly reports on areas that affect your office.

Qualifications, Experience, Skills:

  • Diploma or better in a business-related course,
  • Minimum 1-year Customer Care experience
  • Familiarity with CRM systems and practices
  • Good understanding of customer service practices or knowledge of Customer Relationship.
  • Excellent interpersonal and communication skills (oral& written),
  • Enthusiastic, self-starter, with strong multitasking abilities,
  • Analytical, good problem solver.
  • Ability to maintain confidentiality and exercise extreme discretion
  • Problem Analysis & problem-solving Skills and a Team player
  • Attention to details, Listening skills,
  • Adaptability, and stress tolerance,
  • Data entry/ Computer skills, and typing skills

* Note: 1. only shortlisted candidates will be contacted

Method of Application

Submit your CV and application on company website:

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