The Systems Administrator – Microsoft SharePoint and HelpDesk is the first line of support, administration, user eduction and security. He/She manages and monitors all installed versions of SharePoint, SharePoint Online, OneDrive and ZENDESK. He/She is responsible for creating and configuring new sites, adding document libraries, creating and configuring lists and forms, backing up SharePoint sites, managing content on the HelpDesk site, configuring workflows in ZENDESK and maintaining system management tools. He/She is responsible for ensuring the highest levels of systems (SharePoint sites, Configured workflows, ZENDESK) availability. He/She possesses an end-to-end understanding of the organisation’s system environment and its critical elements that need to be actively managed to ensure service levels are met. He/She is a dedicated team member who strives for continuous improvement at all levels.
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