FirstWave Group
Posted Job
4 months ago

Systems Administrator

General Description

The Systems Administrator – Microsoft SharePoint and HelpDesk is the first line of support, administration, user eduction and security. He/She manages and monitors all installed versions of SharePoint, SharePoint Online, OneDrive and ZENDESK. He/She is responsible for creating and configuring new sites, adding document libraries, creating and configuring lists and forms, backing up SharePoint sites, managing content on the HelpDesk site, configuring workflows in ZENDESK and maintaining system management tools. He/She is responsible for ensuring the highest levels of systems (SharePoint sites, Configured workflows, ZENDESK) availability. He/She possesses an end-to-end understanding of the organisation’s system environment and its critical elements that need to be actively managed to ensure service levels are met. He/She is a dedicated team member who strives for continuous improvement at all levels.

Education Requirement:

  • A Bachelor’s degree with 3+ years of experience in ICT support, DevOps or Web Content Development/Management.

Knowledge Requirements:

  • Minimum of 6 month experience building and maintaining SharePoint sites, creating workflows and troubleshooting SharePoint and OneDrive incidents.
  • Experience working with various operating systems (iOS, Android and Windows Desktop)
  • Experience with SQL Server and Visual Studio
  • Experience with or knowledge of Power BI and PowerShell
  • Experience with trouble ticket management using ticketing tools such as MAXIMO, REMEDY, ZENDESK, etc. current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
  • Experience with O365
  • Expertise with implementing, configuring, and testing software solutions
  • Project management experience
  • Business Analysis skill to organize and execute SharePoint projects that align with the business workflow
  • Experience working with SharePoint tools like ULS logs, workflows, forms, etc.

Preferred Work Experience:

  • Minimum of 1 year proven experience administrating SharePoint and OneDrive, building SharePoint sites and troubleshooting incidents
  • Proven experience in Business Analysis and Content Management
  • Proven experience in SQL Server administration and Visual Studio
  • Excellent knowledge of Incident, Problem and Change Management
  • Project Management experience
  • People management experience
  • Experience of producing analytical reports

Other Qualifications:

  • Driving license holder
  • Professional certification (s) such as MCSA SharePoint, MCSA Systems Administrator, etc.

Personal Qualities:

  • Excellent interpersonal skills with the ability to communicate and build relationships with a wide range of internal and external contacts to inspire trust and confidence
  • Good judgement and decision making skills with a pragmatic and creative yet analytical approach to problem solving
  • Highly organised with the ability to execute multiple competing priorities under pressure
  • Ability to build trust and show integrity by being genuine, talking straight and being accountable
  • Contributes to a vibrant environment by being energetic, enthusiastic and engaged in everything you do
  • Resilience and the ability to work effectively under pressure.
  • Flexible and adaptable with the ability to work within a changing environment and respond to different demands with a sense of urgency.
  • Contributes to a vibrant environment by being energetic, enthusiastic and engaged in everything you do, with the ability to deliver an exceptional customer service.
  • Demonstrated passion to work in a high achievement, outcome driven team/organisation

Method of Application

Submit your CV and application on company website:

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