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Retail Head

About us

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  • Direct and effectively manage divisional resources to grow and maintain all relationships in the business portfolio of customers in FNB Zambia whilst ensuring that the risk associated with this business is minimised.

Experience and qualifications

  • B Comm Degree.
  • Honours an added advantage.
  • Preferred (ideal) qualifications: MBA or equivalent.
  • 7 years Commercial or Corporate Banking experience in Relationship management role.
  • Proven sales and customer management experience track record.
  • 5 years Judgemental Credit / Lending experience.
  • 5 years management experience.
  • International Banking exposure an advantage.


  • Responsible for development and implementation of strategy for the FNB Business segment in Zambia
  • Representing the Business segment in in-country governance structures, including but not limited to the Executive Committee, Credit Committee, Sales Forums, ALCO, and facilitating presentations to the Board of Directors on segment related issues.
  • Achievement of agreed financial targets.
  • Instilling and maintaining an effective customer relationship culture.
  • Drive enhancement of a service culture which builds rewarding relationships and enables delivery of exceptional client service.
  • Leading the segment's innovation programme.
  • Leading the segment's product development initiatives.
  • Accountability for an effective and efficient sales programme.
  • Skills transfer and skills development at all levels of the business.
  • Credit Risk Management of the Business segment.
  • Resource management including HR related matters
  • Developing and maintaining a framework supporting responsible pricing of the Business segment portfolio.

Method of Application

Submit your CV and application on company website:

Application deadline
28 Jun 12:41
Email applications to
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First National Bank Zambia Ltd (FNB)
First National Bank Zambia Ltd (FNB)
Personal banking
Business banking
Corporate finance
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.