Customer Service and Operations Officer

Job Purpose

The Customer Service and Operations Officer will manage the growth and success of the team and the origination. Take the lead in coordinating activities that affect operational decisions and business requirements.

Responsibilities and Duties;

  • Provide support to all business units including administrative, financial and human resource departments.
  • Work closely with the Line Manager to implement the right processes across the company and enable business growth
  • Ensure that operational activities are executed within allotted budget and timelines.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Perform budget allocation and expense management for all business operational activities
  • Conduct regular operational reviews and audits for preventive maintenance
  • Set operational goals to meet or exceed performance expectations.
  • Provide guidance to staff in resolving operational issues and problems.
  • Analyze business requirements and customer needs
  • Provide excellent customer service in order to build and maintain strong relationship with customers.
  • Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Develop and implement plans to improve operational effectiveness and efficiency.

Referred Skills and Attributes

  • Good Leadership Skills
  • Good Interpersonal Skills
  • Problem Solving Skills
  • Good communication skills
  • Good Computer Skills
  • Trust Worthy
  • Analytical Thinking

Qualifications and Experience

  • Diploma/Degree in Business Administration or related field
  • At least a minimum of 2-3 work experience in Customer Service and Operations
  • Customer orientation and ability to adapt/respond to different types of character
  • Proven customer support experience or experience as a Client Service Representative
  • Ability to work with minimum supervision

How to apply

If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to this email:

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 14 days of the closing date of the advert, please consider your application unsuccessful.


Application deadline
30 Jun 15:44
Apply online
Email applications to -
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Brilliance Executive Management Consultancy Ltd
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A consulting firm that is focused on offering the best human resource solutions to the business community. Services offered include recruitment and selection, training and development, organisational transformation, as well as research and strategic information. With a team of qualified and experienced professionals, Brilliance Executive Management Consultancy - BEMCONSULT is able to offer a superior service.

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