Account Executive - IRC187499

Purpose

Responsible for management of their function devising implementing and provide input into the customer relationship management strategy. To strategically and operationally manage and grow a portfolio of high revenue generating clients.

Experience and qualifications

Minimum Qualification: Relevant degree

Minimum years of relevant experience: 5 to 6 years relevant experience

Responsibilities

  • Achieve the Net Income Return for the Business as defined in the strategy document for the business
  • Drive an Increase in average balance of specific portfolio of assets as defined in the strategy document of the business
  • Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the
  • Deliver exceptional service that exceeds customers' expectations through
  • proactive, innovative and appropriate solutions
  • Manage existing clients and grow portfolio through making contact and
  • generating leads through the Net Promoter Tool
  • Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
  • Manage the growth of active customer Account Base to increase client base.
  • Maximise Business Portfolio cross sell opportunities and strengthen client
  • relationships
  • Manage the migration of accounts from transactional to Self Service
  • Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
  • Ensure effective Data Management by ensuring expired limits are attended to against set target. Prepare credit proposals for review by the Credit Product House
  • Monitor and evaluate the organisation's success in managing its legal and
  • compliance risks for the Portfolio of Business Account
  • Improve business decisions by providing accurate and reliable business
  • intelligence (information) together with analyzing trends and data
  • Manage own development to increase own competencies

How to apply

Submit your CV and application on company website:

First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
Lusaka
Personal banking
Business banking
Corporate finance
Investment
Mortgages
Loans
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.

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