Sandvik Mining and Construction Zambia Ltd
Posted Job
2 months ago

Key Customer Manager

The Purpose Of This Role Is

To be responsible for the development of the business and relationship with the Chinese customers in the Sales Area. Key aspects of the responsibilities are building long-term relationships and expanding business opportunities, which require detailed and profound understanding of the account´s strategic goals, business targets and operational needs as well as Sandvik Mining´s capability to offer products, services and systems to meet these needs and to enable the best long-term mutual value.

Duties And Responsibilities

  • Ensure that Sandvik Central Africa values are strictly adhered to in all business dealings (directly and indirectly) with Chinese customers in Central Africa
  • A deep understanding of Chinese business practices and procedures especially mining contractors and mining companies. This requires involvement with compilation of major tenders and long term contracts using the existing common resources and support within Central Africa
  • The role will be responsible for developing and implementing a long term strategic plan (including organization) for Chinese business in Central Africa
  • Work with relevant Parts, Service and Tooling Representatives and Business Line Managers on customer strategies that will affect the revenue and business profitability of Central Africa
  • Responsible for monitoring Chinese competitor activities and directing account management term members to accomplish the goals and objectives of the Chinese business strategy for Central Africa
  • Long term planning and annual budgeting in respect of the Chinese customers i.e. coordination of individual long term plans and budgets

Your profile:

  • Degree/Diploma in Business/Engineering (Mechanical/Industrial/Electrical/Mining) or 10 years’ experience in a Mining, Technical and Sales environment
  • 5 years’ experience in sales/marketing (including management) in mining and/or construction fields in China
  • 3 years Management experience in the Technical product field
  • Sandvik product knowledge with primary focus on underground equipment
  • Strong technical background across engineering disciplines
  • An understanding of business process and internal controls
  • Home language – Mandarin and /or Cantonese
  • Fluency in English mandatory, French would be a significant advantage
  • Excellent organizational, planning & time management skills
  • Computer skills as appropriate
  • Understanding of budget control
  • Physical fitness certificate to visit surface and underground mines
  • Valid Driver’s License to drive in Zambia (Or to be obtained within 3 months)
  • Engineering Institute of Zambia Membership

Method of Application

Submit your CV and application on company website:

Application deadline
7 Sep 13:31
Email applications to

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