Mary Begg Community Clinic
Posted Job
2 months ago

COVID -19 Case Officer

Role Description

The Covid Case Officer promotes and restores patients’ and contacts health by developing day-to-day case management for COVID cases. ; collaborating with physicians and multidisciplinary professional staff

Educational Requirements:

  • Must have a full Grade 12 certificate completed with a credit or above in English language and Mathematics.
  • Registered Nurse qualification
  • Supervision, Judgment, Nursing Skills, Creating a Safe, Effective Environment, Teamwork, Listening, Adult Health
  • Written and oral communication skills
  • Must be computer literate – Familiar with MS Suite
  • Experience in counselling preferred

Key Role Accountabilities:

  • Always adhere to the MBHS Standards and standard operating procedures relating to your work.
  • Coordinate and follow up on staff/ patients in home- care isolation or quarantine with relevant staff.
  • Maintain confidentiality of any and all information relating to patient medical records and any MBHS business. Failure to comply will result in disciplinary action.
  • Work with the Human Resource Department to ensure clients and staff in quarantine are comfortable and are well taken care of on a daily basis.

Key Responsibilities:

  • Clinical Services and Administrative duties
  • Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
  • Monitoring of both patients and potential patients health status on a daily basis.
  • Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
  • Promotes patient’s independence by establishing patient care goals; teaching and counseling patients, and reinforcing their understanding of disease, medications, and self-care skills.
  • Provides information to patients and the health care team by answering questions and requests.
  • Resolves patient needs by utilizing multidisciplinary team strategies.
  • Maintains patient confidence and protects operations by monitoring confidential information processing..
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;
  • Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
  • Contributes to team effort by accomplishing related results as needed
  • Contact client daily and complete the COVID monitoring tool for each client
  • Complete the required reports and registers on a daily basis and submit it to the relevant stakeholders.
  • Follow up on reports from our Doctors and external partners (Beverly Eye Clinic) for onward transmission to FQM.


  • Must have good administrative strong people relations skills.
  • Able to demonstrate initiative and a proactive approach to problem solving.
  • Ability to work independently, pay careful attention to detail and manage multiple tasks in a fast-paced environment.
  • Ability to communicate effectively with all staff members at all levels.
  • Computer literate in Microsoft ‘Word’ and Microsoft ‘Excel’.


  • Proficient in written and spoken English.
  • Approachable, courteous and kind
  • Always adhere to the MBHS uniform policy and code of conduct.
  • Must be honest, trustworthy and act with integrity at all times.

Method of Application

Submit your CV and application on company website:

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