Zambia National Commercial Bank (ZANACO)
Zambia National Commercial Bank (ZANACO)
Posted Job
about 1 month ago

Digital Sales & Service Assistants

DSSA’s will be responsible for execution of the Digital Banking Merchant Sales strategy. The role is responsible for new Merchant acquisition through focused selling. Successful candidates will be responsible for selling the Merchant Sales’ products and services to new customers and achieving the business target for number of clients acquired. These roles will be based in Livingstone and Solwezi, Zambia.

Under the supervision of the Regional Merchant Specialist, the following are among the Job Key Responsibilities:-

  • Capturing and logging of complaints, queries and requests at merchant premises in customer service platform (Martis Bug Tracker) – the ultimate resolution of the captured issues still remains with the Digital Sales and Service Assistant (DSSA).
  • Routine merchant visitations – with the aim of ensuring that the Point of Sale (POS) machines are working and are being used.
  • Ensuring that the merchant premises have visible card acceptance signage (Merchant outlet branding) to drive card usage on the POS machines.
  • Delivery of stationary to the merchant premises e.g. tally rolls
  • Responding to merchant calls e.g. where a merchant is failing to process card transactions on the POS machine
  • Growing turnover from the assigned merchants in their specific zones
  • The DSSA is expected to meet their daily, Weekly, Monthly and yearly targets as agreed with supervisor

Internal/External Contact

External: Customers

Internal: All Divisions

Qualifications and Experience:

  • Grade 12 , Credit or above is mandatory in Mathematics and English and any other three subjects.
  • Tertiary education (Certificate or Diploma) will be an added advantage.
  • Experience in Banking and Sales is an added advantage.

Job Core Competencies:

  • Communication and Interpersonal skills
  • Able to use their initiative and Self-motivated
  • High degree of integrity and professionalism
  • Able to manage time.
  • Good selling skills with a drive for results
  • Ability to explain complex information clearly and simply
  • Attention to detail and Customer focused

Method of Application

All applications must have an application/cover letter, Copy of Grade 12 results, Copy of Tertiary Education Certificates, copy of NRC and a detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email:

Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.

Only shortlisted applicants will be communicated to.

Zanaco provides equal opportunity in employment for all qualified persons.

and prohibits discrimination in employment (women are encouraged to apply).

Application deadline
30 Sep 09:58
Email applications to
Zambia National Commercial Bank (ZANACO) image
Zambia National Commercial Bank (ZANACO)
Personal banking
Agribusines and SME business banking
Corporate finance
Electronic payment systems
Zambia National Commercial Bank, commonly known as ZANACO provides personal and business banking, corporate finance, Visa payment systems, investment and loan facilities. ZANACO is the largest financial services provider in Zambia. ZANACO has partnered with Zampost to allow customers to deposit and withdraw funds from their accounts from anywhere in Zambia. The bank has a special interest in agribusiness and small and medium enterprises, offering SMEs payroll solutions.

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