Our Village Foods Zambia
Posted Job
24 days ago

Waiter and Waitress

Job Purpose:

The Waiter/Waitress will take orders and serve food and beverages to customers in our restaurant. Always aware of customer satisfaction to deliver the perfect service experience. Ensure high quality of food and beverages to customers. Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment. Guests must feel welcome, comfortable and well attended to at all times

Responsibilities:

  • Provide the perfect service experience for every customer/guest
  • Ensure the customer feels important and welcome in the restaurant
  • Ensure hot food is hot and cold food is cold
  • Adhere to timing standards for products and services
  • Look for ways to consolidate service and increase table turns
  • Present menu, answer questions and make suggestions regarding food and beverage
  • Serve the Customer/Guest in an accommodating manner
  • Must know all food offered
  • Apply positive suggestive sales approach to guide Guests
  • Maintain table cleanliness
  • Looks for ways to avoid waste and limit costs
  • Assist in keeping the restaurant clean and safe
  • Deliver food and beverages to any table as needed

Requirements:

  • Must be able to work in fast paced environment
  • Must be creative
  • Must be able work with minimal supervision
  • Must be a team leader
  • Must have clear written and verbal communication skills
  • Must have the physical abilities to carry out the functions of the job description
  • Must be able to responsibly handle cash transactions
  • Must be able to consolidate and coordinate needs for all tables within their station
  • Must be able to carry food and beverages
  • Must be able to work in a team environment
  • High school diploma or equivalent; college degree preferred
  • At least one-year experience as a food server within a restaurant, hotel, or conference center operation
  • Any related customer service/oriented experience will be considered
  • Ability to comprehend and communicate in fluent English

Method of Application

Our Village Foods Zambia is an Equal Opportunity Employer and if you meet the requirements of the position, please address your application letter to:

The Human Resource Officer,

Our Village Foods Zambia,

Plot 12 Lunzua Road, Rhodespark,

P/B E851,

Lusaka, Zambia and e-mail your application letter with your CV to:

Email applications to
recruitment@rsmzm.co.zm

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