VisionFund Zambia Ltd is part of a network of microfinance institutions within the VisionFund International network. We empower low-income entrepreneurs with access to integrated financial services that unlock their potential. We are part of World Vision, the largest global Christian humanitarian organization. In order to support our growth aspirations, we seek to recruit qualified candidates who are self-motivated and results-oriented to fill the following position:
Reporting to: Chief Operations Officer
Purpose of the role:
To deliver exceptional business performance through exceptional leadership of the branch. Responsible for the overall performance of the branch and achieving specific service and operational targets
Main Duties and Responsibilities
1. Maintain best in Class Portfolio Quality
Ensure that portfolio at risk days are maintained below set target
Aim to maintain zero loan loss rate throughout the year
Recover more than 50% of all written off loans.
2. Portfolio Growth
Champion efforts in mobilizing savings
Ensures that policies and procedures are applied consistently & uniformly across all functions.
Coordinates with Finance, HR and IT department to make sure there that there is appropriate branch Management
Ensure that targets in the Area Development Program (ADP) are agreed and signed.
Arrange for meetings and agree on client referral, harmonize operational plans for joint activities such as trainings, sensitizations etc.
Ensure Monthly management reports are submitted for review and management action.
Ensure client education is delivered to Clients by CRO’s and reports are submitted to head Office
Develop proposals for further improvement of operations, including concepts for new products and services
Coordinate with the marketing manager planning and initiation of promotional measures
6. Staff development:
Ensures that branch staff receive adequate training, participates in development/ reviews of curriculum for training of the Customer Relationship Officers, collaborates closely with Training Officer in matters of training staff
Undertake performance appraisals and staff development plans for all branch staff
Coordinates with the HR department in planning personnel capacity of the branches;
Minimum qualification requirements and competencies:
University Degree in Economics, Accounting, Banking and Finance or Business Administration.
Experience in credit and deposit operations.
Determined personality with initiative, perseverance and the ability to motivate and manage a team
Capability and willingness to take responsibility and highly developed sense of rectitude
Ready to comply and live up to and in accordance with the organization Ideals and Core Values
Be a good trainer, facilitator, mentor, and coach
Very good communication and marketing skills
Good knowledge in economic and financial matters
Good analytical and problem-solving skills
How to Apply
Interested applicants should send a cover letter accompanied by a CV to the address below clearly indicating the POSITION being applied for to the attention of the:
People & Culture Manager,
Plot 6810 Chiwalamabwe Road, Olympia,
PO Box 33911,