Brilliance Executive Management Consultancy is looking for a Hotel General Manager for one of their clients based in Livingstone.
The Hotel General Manager will be responsible for managing general operations on a day to day basis to assure optimum performance and continual improvement focusing on - guest service, employees, sales/marketing, appearance of the motel, and finance. Coordinate, direct and manage staff to achieve profitability, guest satisfaction and efficiency at all times.
Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment, renovations etc.
Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations
Monitor monthly inventory of supplies and equipment to ensure purchases made are within budget and by approved vendors.
Work closely with the sales and marketing team to manage all sales/marketing activities of the lodge and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
Carry out customer service satisfaction survey on a weekly and monthly basis to ensure customer retention
Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
Maintain relationships with corporate clients
Plan and conduct training for employees in accordance with company standards.
Communicate all policies and procedures to entire staff.
Conduct regular meetings to provide various information including, policy reviews, local property activities, goals,
Handle performance evaluations; prepare performance improvement plans, disciplinary documentation
Act as representative before government commissions or regulatory bodies during the review of policies or procedures
Any other duties assigned by the Managing Director
Excellent written English and copy-writing skills.
Proficiency in Word, Excel, PowerPoint.
Experience with several hotel operation systems
Skillful in project planning/ tasks and able to prioritize projects/ tasks.
Highly managerial capacities
Highly organized and efficient individual
Pro-active and result driven
Ability to adapt vision and proven flexibility
Qualifications and Experience
Degree or Higher Diploma in Hospitality or Hotel Management from a recognized institution.
A minimum of 5+ years’ proven experience in hotel management;
Advanced knowledge of Hotel Operations
Strong knowledge of hospitality software and MS office;
Proven leadership experience in a hotel setting;
Must be familiar with the Zambian taxation system and hotel licensing
Exceptional customer relations skills and commitment to providing excellent service to hotel guests.
Must be a member of a relevant professional body