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About us There is no about us detail available. Purpose Direct and effectively manage divisional resources to grow and maintain all relationships in the business portfolio of customers in FNB Zambia whilst ensuring that the risk associated with this business is minimised. Experience and qualifications B Comm Degree. Honours an added advantage. Preferred (ideal) qualifications: MBA or equivalent. 7 years Commercial or Corporate Banking experience in Relationship management role. Proven sales and customer management experience track record. 5 years Judgemental Credit / Lending experience. 5 years management experience. International Banking exposure an advantage. Responsibilities Responsible for development and implementation of strategy for the FNB Business segment in Zambia Representing the Business segment in in-country governance structures, including but not limited to the Executive Committee, Credit Committee, Sales Forums, ALCO, and facilitating presentations to the Board of Directors on segment related issues. Achievement of agreed financial targets. Instilling and maintaining an effective customer relationship culture. Drive enhancement of a service culture which builds rewarding relationships and enables delivery of exceptional client service. Leading the segment's innovation programme. Leading the segment's product development initiatives. Accountability for an effective and efficient sales programme. Skills transfer and skills development at all levels of the business. Credit Risk Management of the Business segment. Resource management including HR related matters Developing and maintaining a framework supporting responsible pricing of the Business segment portfolio. Method of Application Submit your CV and application on company website:
Purpose To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified procedures. Experience and qualifications Diploma/Degree in Business related field. Previous teller experience will be an added advantage. TCD experience preferable. Responsibilities Management of cost (Tellers Differences). Leads generation. Must be ready to receive customer when the doors open. Engage the customers in a professional way as specified in the service standards. Ensure that the customers’ requests are clearly understood. Process the request in a quick and efficient manner without any mistakes. Treated customer information with the necessarily confidentiality. Make the customer aware of security information that will assist them in keeping their money safe Adherence to FNB Golden Rules. Execute activities within risk and compliance requirements. Error free capture of transactions (deposits, transfers, payments and withdrawals) Achieve competence against all key result areas required. Ensure annual / sick leave is updated on MyWorkPlace. Method of Application Submit your CV and application on company website:
Purpose To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified procedures. Experience and qualifications Diploma/Degree in Business related field. Previous teller experience will be an added advantage. TCD experience preferable. Responsibilities Management of cost (Tellers Differences). Leads generation. Must be ready to receive customer when the doors open. Engage the customers in a professional way as specified in the service standards. Ensure that the customers’ requests are clearly understood. Process the request in a quick and efficient manner without any mistakes. Treated customer information with the necessarily confidentiality. Make the customer aware of security information that will assist them in keeping their money safe Adherence to FNB Golden Rules. Execute activities within risk and compliance requirements. Error free capture of transactions (deposits, transfers, payments and withdrawals) Achieve competence against all key result areas required. Ensure annual / sick leave is updated on MyWorkPlace. Method of Application Submit your CV and application on company website:
Purpose Manage process of supply management in support of business strategy. Responsibilities Ensure adherence and revision of all service providers’ contracts and service level agreements for maximum optimisation. Recommend service providers through the drafting and finalisation of tender specifications, tender documents and invitations of tenders in compliance with supply chain management policy to ensure smooth operations within group. Provide technical input in the evaluation of tenders, report writing and forward recommendations for contractors to the superior. Prepare letters of appointment, arrange commencement of contracts and monitor service level agreements. Manage procurement requests/orders and suggest and implement improvements to ensure efficient service delivery. Analyse and prioritise company spend across business units, suppliers and contractors. Develop key supplier relationships based on performance and participate in the supplier performance management process. Manage rentals of group property in order to ensure income generation for the group. Investigate sale and purchasing of property in order to ensure cost effectiveness. Plan, organise and monitor vehicle fleet to ensure timeous and cost effective replacements. Conducts formal coaching session with direct reports focusing on key areas for development. Ensures each team member has a written Personal Development Plan and performance management agreement. Contributes to the recruitment of team members and ensure well skilled and experienced people are hired in an equity compliant way and in accordance with agreed procedures. Celebrates success and reward and recognise the contributions of all team members. Provides regular timely motivational feedback to team members. Experience and qualifications Preferred Qualifications: Bachelor’s Degree in Purchasing and Supply Chain Management or Chartered Institute of Purchasing and Supply (CIPS) Professional Diploma in Procurement and Supply Mandatory Professional Membership: Member of Zambia Institute of Purchasing and Supply (ZIPS) i.e. this is regulatory requirement Years of Experience: At least 4 years in similar position Method of Application Submit your CV and application on company website:
To drive compliance in terms of the bank’s policies and procedures as well as general legislation pertaining to the financial service industry. Experience and qualifications Internal audit qualification, Risk Management or Auditing experience. 3 Years post graduate experience, preferably in a corporate area, of which at least 2 years were spent in a risk management, compliance or auditing function. General risk management skills/experience. Additional requirements A broad understanding of the banking industry An in-depth knowledge and understanding of FICA and related AML legislation Preferable a related Degree or Master program Minimum 3 Years’ experience but preferably above 5 Years Responsibilities Create an awareness of compliance within the business unit. Identify and analyse relevant legislative and regulatory requirements pertaining to the business. Identify and analyse existing and new processes to conform to the requirements identified. Review pending and new legislation and identify training needs for employees. Carry out compliance reviews. Monitoring of identified control measures to determine adequacy and effectiveness. Compiling management reports on findings and recommendations. Ensure non-compliance issues are reported and resolved in a timeous manner. Designing additional/new control measures to ensure compliance with regulatory requirements. Continuous analysis of processes and identification of improvements required. Liaising with legal and accounting departments and internal audit. Work closely on a co-operation basis with other compliance officers within the Group. Provide training on compliance matters to staff within the business unit. Close co-operation with line management. Must compile a compliance manual and ensure it is updated annually. Method of Application Submit your CV and application on company website:
Purpose To provide Business Units with a full human resources administration service. Responsible for assisting line managers and staff within these business units in a wide variety of administration duties (e.g. leave, medical, pension). Experience and qualifications Grade 12, Relevant Degree or HR Diploma / Certificate. 2-3 Years related experience. Responsibilities Ensure superior service and support to internal customers. Compliance to HR process and procedures. Responsible for all administration with regards to the processing of employee resignations, recruitments, retirements, retrenchments and maternity leave - ensuring the documentation is completed and submitted to the relevant parties. Ensure completion of on/off-boarding documentation for new employees/leavers. Ensure that staff contracts are signed and relevant documentation forwarded for processing on payroll. Preparation of HR reports; monthly, quarterly and adhoc. Contract monitoring for all non-permanent employees. Advise service providers for any changes in membership (ie. leavers, joiners, revised salaries for FNB Pension, medical scheme). Monitor Bank headcount in terms of new joiners and terminations. Prepare staff movements memo for circulation. Assist with HR projects from various sources. Conduct staff file audits quarterly. Method of Application Submit your CV and application on company website:
Purpose Responsible for the administration and logistical arrangements of training courses and employee records. Experience and qualifications Minimum: Grade 12 Certificate with 5 credits and passes in English and Mathematics. ETDP. 2 to 3 years related experience. Responsibilities Ensure costs / expenses associated with facilitated learning events are managed within the approved budget to achieve cost efficiencies. Support leaders and people through advice about learning solutions, product and processes relating to available courses on the Learning Management Catalogue. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. Coordinate and execute training activities, including course bookings, venue bookings, catering requirements, printing of training material, travel bookings, certificates, registers, and learning management system updates and maintenance. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information. Compile monthly skills spend report. Analyse, interpret and provide recommendations where relevant. Manage development to increase competencies of self. Method of Application Submit your CV and application on company website:
Purpose To manage the profitable and sustainable growth of the personal loans portfolio by ensuring that the high standards demanded by clients are maintained through efficient and innovative product and service delivery, quality relationships with internal and external stakeholders to ensure asset book growth. This includes business planning, sales, marketing, product development, strategy and partnership management. Experience and qualifications Minimum Qualification: Grade 12 Certificate Preferred Qualification: Degree in Commerce or Business Administration Experience: Seven years’ experience in general banking and credit of which two years must be at managerial level Responsibilities Engage and influence key persons in institutions to obtain business for FNB and to grow the business with respect to personal and scheme loans timely and do presentations to employees of institutions Analyse the needs of institutional clients; propose solutions to meet their needs in order to obtain sustainable business. Negotiate Agreements on personal loans to grow the market Negotiate agreements for renewable energy scheme loans with institutions and government to harness the business opportunity to the best advantage of the company Design process flow and procedures for scheme applications to ensure operational efficiency and legal and audit compliance Prepare business cases for potential schemes and present these to key decision makers in the bank to obtain input and approval. Assisting institutions with processes and procedures that need to be adhered to in order to secure the go ahead of building schemes (housing,) to realise joint efforts and thereby increase the home loans business Advise and instruct clients as regards arrears and agree and put in place agreements to recover these to ensure zero arrears in agreed schemes. Supervise the integrity of systems related to home loans schemes administration to ensure accurate information and effective customer service. Maintain relationship with scheme clients to ensure efficiency, customer satisfaction and service at all times Formulate strategy on how to grow the personal loan portfolio profitably and prudently Ensure that the asset portfolio is managed within country risk appetite parameters including defaults, NPLs and arrears Proactively manage recoveries and collection of personal loan book by engaging with payroll administrators of each scheme company monthly Manage scheme loan invoicing and recoveries to ensure collections on all monthly loan repayments Conduct Annual Reviews of all Schemes Method of Application Submit your CV and application on company website:
Purpose To lead and direct the development of marketing strategies and plans for FNB Zambia in line with the business strategic direction. Experience and qualifications Minimum Qualification: Minimum Grade 12 Certificate with 5 credits and passes in English and Mathematics. Preferred Qualification: A relevant business degree but an MBA is preferred. Experience: 10 Years banking experience, 5 Years at Executive level. Knowledge and understanding of bank systems and Products. Additional requirements Creativity and Innovation Judgement and Decision-making Executive Disposition Building Strategic Relationships/Networking Communication Commercial and Financial Acumen Business Insight and Risk Awareness Developing People Strategic Leadership Responsibilities Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency. Development of a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service. Increased participation in innovation, additional product awareness amongst staff, advertising campaigns, implemented within budget and on time. Develop and maintain position of expert and knowledge for Marketing teams through adding value and knowledge sharing of competitors, industry learnings, 360 reviews and relevant insight. Development of a marketing management capability that allows for efficient conceptualization, planning and delivery of marketing and media strategies throughout business. Through analytical business thinking translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress - building segment branch capacity. Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions. Comply with audit requirements. Ensuring a collaborative network across business segments in order to achieve business objectives and effective marketing campaigns implemented in the business units. Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth. Gather and disseminate accurate and timely information to all relevant stakeholders throughout the business and broadcast media. Develop processes and measures to track effectiveness of communication campaigns. Manage own development to increase own competencies. Plan and manage performance, skills development, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies. Contribute to the development and execution of the business unit strategy through the development and implementation of the People Strategy and operational objectives. Any duties as may be assigned by Line Manager. Method of Application Submit your CV and application on company website:
About us There is no about us detail available. Purpose Trainee in various aspects of the Group with a view to exposure to the business. Experience and qualifications Relevant Degree or Diploma. 1 to 2 years related experience. Responsibilities Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. Resolve all customer queries efficiently, and within agreed timelines. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information. Comply with governance in terms of legislative and audit requirements. Work closely with the team / allocated individual in order to up skill knowledge and skills in Operations and Administration. Manage own development to increase own competencies. Method of Application Submit your CV and application on company website:
First National Bank can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four branches – Grahamstown, Middelburg, Cradock and Queenstown. Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa. Purpose Contributing to the achievement of FNB Operations business objectives by ensuring that team members are motivated and equipped to meet agreed service/quality levels as well as mobilising the efforts of the team Members in achieving the overall business objectives. Experience and qualifications Relevant Diploma or Degree. 1-2 years related experience. Additional requirements Customer Service Orientation problem solving Teamwork time and self-management Planning and organisation Resilience and stress management Attention to detail Minimum of 3 years role related experience Conversant with Bank systems Minimum Grade 12 Certificate with 5 credits and passes in English and Mathematics A recognised Business degree. Planning and prioritise resource deployment Monitor and manage the resolution of customer complaints and ensure resolution of complaints Monitor and manage the Operations of the Team in terms of adherence to shifts, schedules, Policies and procedures Uphold and ensure that staff adhere to Service Standards, FNB Golden rules and improve work culture of staff. Management of client complaints and queries escalation Responsibilities Drive significant growth and profitability in the context of cost management. Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members. Monitor and manage the resolution of customer complaints and ensure resolution of escalated customer and staff complaints. Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets. Drive improvement of campaign performance and successes in regard to target market, Quality of data, relevance of offer, customer experience, and customer requirements. Contact prospective clients and sell appropriate banking products in order to achieve Team sales targets. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information. Comply with governance in terms of legislative and audit requirements. Ensure efficiency of service productivity and performance in Call Centre. Achieve agreed Call Control, Call Quality and Call Protocol assessment ratios Improve customer satisfaction, experience, and insight through call analysis. Report on required Call Centre activities and deliveries to improve business results. Manage own development to increase own competencies. Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies. Method of Application Submit your CV and application on company website:
First National Bank can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four branches – Grahamstown, Middelburg, Cradock and Queenstown. Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa. Purpose Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied. Experience and qualifications Banking diploma (advantage). English and one other language preferred. 1 year collections experience. Responsibilities Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. Carry out collections processes within mandate, meeting SLA targets and quality standards. Comply with governance in terms of legislative and audit requirements. Manage personal development to increase own skills and competencies. Method of Application Submit your CV and application on company website:
Purpose Develop and implement fraud detection and prevention strategies and practices by using fraud trend insights within the fraud community to effectively and proactively detect fraud incidents. Manage team resources by providing clarity and direction in the interpretation of fraud prevention and detection practices to reduce further losses. Additional Requirements Responsibilities Manage costs within approved budget and timely submit required financial documents Manage investigation activities in line with applicable standards and laws to maximize recoveries for the Bank Lead participation in specialist practice forums to share information and insights across the business Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. Evaluate the efficiency and effectiveness of delivery in fraud investigations, managing criminal case of various complexities from minor infringements to major fraud cases. Share and impart knowledge of FNB fraud prevention and intervention practices to team members through relevant forms of delivery Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies Ensure that required systems are available for use, suitable rules are applied and fraud investigation processes are executed within the required timelines and compliance standards Develop and implement the appropriate fraud investigation strategies with priorities and objectives for the forthcoming year that relate to specific Bus and channels Play the integration role to explore potential links between different fraud cases by using insights Investigation Plan and Tactics Prioritise fraud cases for investigations based on likelihood of yielding desired results. Based on the nature of the crime reported influence the most appropriate approach, plan and tactics to execute the investigation e.g. decision to set up sting operations, to centralize and combine related cases Conduct fraud investigation activities in line with applicable laws, policies and procedures stipulated in FNB Compile and communicate accurate and timely investigation reports to track progress made (e.g. arrests and convictions) and keep key stakeholders informed of investigation status including updating relevant information systems accessed by the fraud community Liaise with relevant internal and external stakeholders including law enforcement agencies and prosecuting authorities to ensure appropriate investigative actions are undertaken e.g. arrests, relevant systems Manage resources assigned to complex and project based investigations (inclusive of cases that cut cross BUs) to ensure timely and focused delivery Experience and qualifications Minimum qualification: A related Degree Preferred qualification: Certified Fraud Examiner Minimum years of relevant experience: Minimum 3 years of Fraud risk management experience within a financial institution Law enforcement experience will be an added advantage How to Apply Submit your CV and application on company website:
Purpose Overseethe legal department and provide company secretarial solutions & servicesto FNB Zambia. To ensure on-going compliance with Statutory and Regulatory requirements in line with Corporate Governance rules. Assist the business inthe implementation of policies to comply with legal risk framework, regulatory requirements and business processes Responsibilities Enablement of shareholder value through integrated frameworks, guidelines, policies, standards and resource optimization Development of strategies to protect the bank against potential financial losses arising from legal issues Establish, align, and manage target and budget goals whilst ensuring effective control of costs for the function to increase cost efficiency Ensures professional excellence by establishing a high level of organizational co-operation and provides professional consultative legal support to the bank. Cultivate and manage objective working relationships with a variety of stakeholders, including external lawyers, First Rand Group Legal Services, business and external stakeholders and industry bodies to ensure business is in the position to obtain expert opinionon specialist areas of law. Maintenance of expert knowledge on relevant legislation, industry best practices and provision of proactive adviceand solutions to relevant stakeholders. Research and provide legal opinion on avariety of issues and new business projects within the business to proactively identify, assess and manage legal risk. Provision of strategic legal supportand guidance to the Chief Executive Officer, senior management and the Board of Directors of the Bank as required. Development and enablement of integrated Legal Risk strategies, tools, processes and systems to manage Legal risk within the business and ensure the bank complies with all applicable codes, inaddition to its legal and statutory requirements. Development of frameworks which ensure legally compliant best business practices and policies in order to protect the organization from legal risk. Benchmark current practices against the legal risk management framework and adjust practices as and when necessary. Monitor changes in legislation, regulations, initiatives and relevant industry practices. Facilitate Business Unit and FNB Legal relationships. Communication and allocation of responsibility to relevant stakeholders. Oversee the drafting, reviewing / updating and re-negotiating of legal agreements and other legal documentation to adequately manage legal risks Have overall oversight over litigation involving the bank to manage legal risk Identify and Communicate current and anticipated Legal issues / risks. Deal with correspondence, collate information and write reports, ensuring decisions made are communicated to the relevant company stakeholders Organize and prepare agendas and papers for board meetings, committees and other related meetings, take minutesat the various meetings and follow up on actions from meetings. Maintain statutory books, including registers of members, directors and secretaries Ensure that the procedures for the appointment of Directors are properly carried out in accordance with the constitutional documents of the company and applicable law Assist with induction, orientation, on-going training and education of Directors; including assessing the specific training needs of directors and executive management in their fiduciary and other governance responsibilities Provide a central source of guidance and advice to board, and within the bank, on matters of good governance and on changes in legislation Ensure that the Board and Board Committee charters and the terms of reference are kept up to date Ensure Board papers are properly compiled and circulated on time. Assist the Chairperson of the Board and committees with drafting of yearly work plans Ensure that the proceeding of the Board and Committee are properly recorded and that the minutes of meetings are circulated to the directors in a timely manner Obtain appropriate responses and feedback to specific agenda items and matters arising from earlier meetings inboard and Board Committee deliberations and to raise matters that warrant theattention of the Board Custodian of the Bank’s policy universe through provision of oversight and coordination of annual review ofall existing policies and related governance documentation. Assist Business andsupport functions in the localization of policies by providing guidance on the embedding of local regulatory context into new Group policies. Act as secretary to Board and Committees Establish an empowering environment to actively attract, grow and retain top talent. Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation, achieve efficiencies and incre Experience and qualifications Minimum qualification: Relevant Bachelor’s degree Admitted to practice law in the relevant jurisdiction Minimum years of relevant...
Purpose Responsible for Incidents, Data Capture, Quality Assurance, resolving of queries, record keeping, Preparation of Point of Sale for installation. (Customer Service) Experience and qualifications Minimum qualification: Grade 12 Certificate with 5 credits and passes in English and Mathematics Preferred Qualification: A Degree in any related field. Minimum years of relevant experience: Minimum of 3 years experiences in Sales, Operations, Card Products and Card Operations. Understanding of Merchant Acquiring,related industries and systems e.g. Hogan System, Power Card, Base24,Postilion, Visa, MasterCard, Computer Literate: Ms Word (Intermediate) Excel (Intermediate level) PowerPoint (Intermediate level) Good communication skills Leadership skills Negotiation skills Ability to influence People Management Responsibilities Responsible for implementing Group standard service delivery metric (SLA) Responsible for keeping records of queries relating to Point of Sale. Responsible for keeping records of queries relating to Merchants Responsible for all queries received Telephone and emails. Responsible for ensuring 100%KYC compliance for all documentations obtained from Merchants before data Capturing. Comply with governance in terms of Legislative and audit requirements. Detect and minimise fraud by constantly working fraud queries by trend. Ability to plan and organise; Priorities daily, weekly and monthly tasks, carry out each task timorously. Manage costs/expenses within approved budget to achieve cost efficiencies. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. Control and escalation of potential risks which may lead to increased costs by identifying and managing delays and short comings in applications/instructions received. Provide end user support to both technical team and merchants. PC Literate good knowledge and understanding of MS Office Process Manage acquiring requests New merchant application processing Creation of work order in Remedy Capturing of Merchant details in Remedy CRB checks for merchant applications forms Data Capturing in power card Validating of power card applications Maintenance of merchant details in Power card Mapping of merchant outlet number to terminal number in Postilion Maintenance of merchant details in Remedy Resolve all customer queries efficiently,and within agreed timelines. To ensure all related admin work is up to date in Merchant Services. To ensure that all the documentations are filed accordingly. Sending daily/monthly statements to merchants Processing of applications Postilion mapping of out let numbers-50 applications Maintenance of merchant details-10Merchants Application process per month-50Applications Trouble shooting POS terminals Merchants receiving manual statements Finance Logging of incidents in Remedy Closing of incidents when settlements resolved Settlement queries Validation of high value transactions Identifying process improvements (costsavings or efficiency improvements People Request of validation/ transaction evidence Merchant trainings on reconciliations and charge back's Processing of Charge backs Strengthen client interrelationship by providing technical support when required Proactive solicit and use of client feedback to improve the effectiveness of internal processes and delivery mechanisms. Achieve competence against all key result areas required. Any duties as may be assigned by Line Manager. How to Apply Submit your CV and application on company website:
Purpose To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified procedures. Experience and qualifications Diploma/Degree in Business related field. Previous teller experience will be an added advantage. TCD experience preferable. Responsibilities Management of cost (Tellers Differences). Leads generation. Must be ready to receive customer when the doors open. Engage the customers in a professional way as specified in the service standards. Ensure that the customers’ requests are clearly understood. Process the request in a quick and efficient manner without any mistakes. Treated customer information with the necessarily confidentiality. Make the customer aware of security information that will assist them in keeping their money safe Adherence to FNB Golden Rules. Execute activities within risk and compliance requirements. Error free capture of transactions (deposits, transfers, payments and withdrawals) Achieve competence against all key result areas required. Ensure annual / sick leave is updated on MyWorkPlace. How to Apply Submit your CV and application on company website:
Purpose The job relates to the Card Acquiring industry. It covers business support and analysis for the total infrastructure from the POS terminal through the FNB/Customer network links, front-end servers to the Issuer systems. It also includes the local interbank links as well international links. External switches and their network connectivity will also require business analysis from time to time. Experience and qualifications Relevant Degree, IT qualification or studying towards the qualification would be beneficial. Minimum 3 – 5 years relevant working experience (Merchant Services experience). Understanding of Merchant Acquiring, related industries and systems e.g. Hogan System, Remedy, Base24, Postilion, Visa, Mastercard, Cup and ATM. Computer Literate: MS Word (Intermediate), Excel (Intermediate level), PowerPoint (Intermediate level). Understanding of mainframe, server, PC systems as well as data networks. Understanding of the FNB production and test environment would be beneficial. To be able to work Overtime/Standby when required. Responsibilities Identify process improvements (Cost Savings or efficiency improvements). Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. Interface and communicate with other acquirers and vendors in the local and international industry as well as the card associations (Visa/MasterCard) and local organisations Collaborate with Technical team and external vendors/switches in order to resolve issues. Provide end user support, monitor the system, respond to queries, resolve and escalate issues within IT and Business. Comply with governance in terms of legislative and audit requirements. Investigate conditions of a business challenge/incident by analysing business and/or technical problems relating to the acquiring / Issuer infrastructure and describe the condition and compile the resolution in accordance with IT / Business. Compile Work Request document for specific enhancements and new functions pertaining to incidents. Display understanding of both business and IT functions and participate in the Change Management Process To manage BIN incidents (Amendments, Additions and Deletions). Manage own development to increase own competencies. Train and mentor junior colleagues and give backup support to team members. For the total infrastructure from the POS terminal through the FNB/Customer network links, front-end servers to the Issuer systems, including the local interbank links as well international links, external switches and their network connectivity. How to Apply Submit your CV and application on company website:
Purpose Responsible for conducting and documenting moderately complex audit projects. Carry out audits following prescribed audit programmes. Experience and qualifications 3-4 year’s experience B Comm Degree. Responsibilities Manage costs / expenses within approved budget to achieve cost efficiencies. Conduct agreed audits according to agreed process and audit criteria and compile reports based on the findings of the audit review and highlight any areas of risk to the bank. Comply with governance in terms of legislative and audit requirements. Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data. Prepare and compile information to conduct meaningful audits. Able to hold one’s own in the face of opposition and exert influence confidently, firmly and fairly. Defines tasks needed to accomplish goals and assigns and co-ordinates people, tasks and resources to ensure an efficient flow of work. Develop, maintain and implement relevant audit processes in line with audit strategy. How to Apply Submit your CV and application on company website:
Purpose To provide support to the HR department in respect of all administrative and routine functions. Experience and qualifications Minimum Grade 12 Certificate with 5 credits and passes in English and Mathematics. Diploma or degree in Human Resources or related field. Should be a registered member of the Zambia Institute of Human Resource Management with a valid practicing certificate. 1 Year relevant Human Resource experience. Responsibilities Maintaining employee files and the HR filing system. Responsible for all administration with regards to the processing of employee resignations, recruitments, retirements, retrenchments and maternity leave - ensuring the documentation is completed and submitted to the relevant parties Ensure completion of on/off-boarding documentation for new employees/leavers Advise relevant parties on terminations, transfers and new joiners. Perform administrative tasks such as preparing letters. Medical scheme membership management including card requests Contract monitoring for all non-permanent employees. Conduct checks on new staff (Criminal, Credit, Education, Bank of Zambia and Reference checks) Ordering name badges for new staff. Attend to staff queries pertaining to human resources i.e. Payroll, Medical, FNB pension, etc. Manage the HR Mailbox. My Selfservice support. How to Apply Submit your CV and application on company website:
First National Bank can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four branches – Grahamstown, Middelburg, Cradock and Queenstown. Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa. Purpose Responsible for Management of the daily excess reports, External Debt Collectors (EDCs), Insurance claims, legal matters, Portfolio reports. Maintaining, diarizing and arranging the records of ORM for risk management and coordinate with the team and management according to the needs of ORM as guided by the policies. Experience and qualifications Minimum qualification: Degree in Banking and Finance or Business Administration or Accounting or Degree in a relevant field Minimum years of relevant experience: Credit Management experience of between 2 to 5 years, including in depth knowledge of the bank’s financial products is essential. Previous credit experience and added advantage of having worked in a similar role Experience in financial reporting and regulatory reporting Added advantage if have worked with HOGAN system and credit monitor before Knowledge of credit policies and procedures Responsibilities Manage daily excess reports through calling clients to normalize accounts, unpay all debits (DDACC, Cheques, loan debits) not provided for, issue notices to customers in excess. Manage External Debt Collectors through assigning cases and monitor performance through monthly trackers and meetings. Insurance Claims for loss of employment, medical discharge and deceased clients should be submitted timely and pursue the insurance companies for payments within agreed timelines as per SLAs. Legal Matters – prepare and manage all instructions for legal matters. Ensure security, valuations and Insurance cover on risk CAT2 and CAT3 accounts is tracked, diarized, perfected, held and valid monthly. Prepare and monitors to ensure that status reports are diarized, actioned when next reporting date falls due and submission is made to South Africa Debt Restructure Committee where applicable (for exposures over ZAR 10m) on due dates as advised from time to time. Responsible for ensuring that all CAT2 and CAT3 accounts over K25,000 are under a valid status report. Monitors and ensures that the restructure schedule is updated by credit and ORM monthly when there is a new restructure and accounts that have been paying for over 6 months have been removed. This is every 5th of the month for submission to Finance and SA. Reconciliation of ORM suspense accounts Custodian of all policies related to ORM and ensure compliance by all team members Processing of payments received from clients who are in arrears through OPS to reduce the amount of arrears and losses in general. Deliver all ORM portfolio reports timely. The reports include Collector activity report daily, collections and recoveries pipelines, status reports when they fall due, Insurance tracker, EDC performance Report, arrear notices, Residual accounts tracker, write off tracker, Consolidated collections and recoveries monthly Responsible and accountable for achievement of Acceptable Audit ratings. Responsible for ensuring that filing is up to date (credit files, Insurance files, write off files, reconciliation files, debt collector files and policy document files). Handling all admin relating to all correspondence with customers and in house matters for filing and record purposes. Responsible for ensuring that the following reports are prepared and circulated: Collector activity report daily, collections and recoveries pipelines, status reports when they fall due, Insurance tracker, EDC performance Report, arrear notices, Residual accounts tracker, write off tracker, Consolidated collections and recoveries monthly. How to apply Submit your CV and application on company website:
First National Bank can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four branches – Grahamstown, Middelburg, Cradock and Queenstown. Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa. Purpose To achieve quality and productivity targets by leveraging resources and support functions optimally. Experience and qualifications Minimum qualification: Degree in Banking and Finance or Business Administration or Accounting or Degree in a relevant field. Minimum years of relevant experience : Credit Management experience of between 2 to 5 years, including in depth knowledge of the bank’s financial products is essential. Previous credit experience and added advantage of having worked in a similar role. Experience in financial reporting and regulatory reporting. Previous experience working with HOGAN system and credit monitor will be an added advantage. Responsibilities Reduce the bad debts through monitoring of loan arrears by effective use of the OCS Queues & Credit Monitor tools through reduction in value of CAT 1 accounts and reduced flows of accounts to CAT 2 & CAT 3 under the Consumer & SME Portfolio Achieve monthly Team targets with specific focus on early arrears, non-performing loans and post write-off recoveries Call customers and follow up on outstanding loan arrears and excesses & persuade them to settle their indebtedness Ensure timely submission to the Credit Administrator, the relevant documents for Insurance claims on deceased and loss of employment account. Professionally negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements Analyse credit data and highlight the risk and give feedback to the business to drive the correct lending strategy and be part of growing a quality book How to apply Submit your CV and application on company website:
First National Bank can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four branches – Grahamstown, Middelburg, Cradock and Queenstown. Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa. Purpose Producing and analyzing Credit data and providing strategic information and reports to ORM unit. Experience and qualifications Minimum qualification: Degree in Banking and Finance or Business Administration or Accounting or equivalent professional qualification – ACCA, CIMA. Minimum years of relevant experience : Credit Management experience of between 2 to 5 years, including in depth knowledge of the bank’s financial products is essential. Previous credit experience and added advantage of having worked in a similar role. Responsibilities Utilizes relevant economic, financial and industry data to assess business performance and make recommendations to ensure continued growth, viability and competitive advantage within sensible risk parameters. Returns and reports completed and submitted before due date (PSI, Collector activity report, Dash board, Legal report, Valuation and Insurance Report, LRC etc). Identify and escalate potential risk accounts which may lead to increased provisions. Early identification of accounts with high potential to drop into CAT 3 through daily analysis of arrears and excess reports. Monitoring daily collections against budget. Set reminders for all scheduled meetings as advised by the ORM team. How to apply Submit your CV and application on company website:
Purpose The design, development and maintenance of the knowledge and information management and business intelligence architecture. Managing Business Intelligence service delivery and coaching-and-mentoring analysts Experience and Qualifications: Relevant Degree in Mathematical Statistics, Mathematics, Actuarial Science or related quantitative degree Minimum years of relevant experience: 4 years relevant experience. At least 1 year managing a team is preferred Basic Programming ability in SAS or SQL Responsibilities: Support and implement a cycle of medium-term improvements to drive profitability and strategic objectives through BI. Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency Increase operational efficiency and suggest solutions to enhance cost effectiveness Develop a BI service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members to ensure application of BI tools by facilitate sessions to collaborate with stakeholders about options for the solution. Assists in expertly resolving any disputes. Define and implement the Information Management strategy to enhance Business Intelligence and ensure execution of strategy and plans by team Translate Business Strategies into actionable goals and execute relevant BI projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements Analyse and develop business intelligence based on data analysed, data collected, reviewed, and incorporate all internal and external benchmarking data for future solutions. Involvement in new projects, design and develop Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification. Facilitate the conversion of knowledge and ideas into new or improved products for the Business Intelligence environment Manage own development to increase own competencies Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies Cuts to the core of issues and applies effective analysis, logic and creativity to identify and implement solutions Utilises relevant economic, financial and industry data to assess business performance and make recommendations to ensure growth, viability and competitive advantage within sensible risk parameters The ability to integrate information from a variety of sources, discern complex underlying relationships and predict patterns for future growth The capacity to create appropriate levels of impact by using verbal and non-verbal communication skills to influence and/or negotiate win-win agreements to proposals, plans or ideas The ability to be systematic and rule orientated in gathering, reviewing and evaluating data from a variety of perspectives; includes the ability to work with precision and highlight inconsistencies and inaccuracies in detailed information Reasons with numbers and other mathematical concepts and presents numerical data in graphs, diagrams, charts and tables Able to use data to solve business problems, able to data mine to find hidden insights The ability to initiate new and better ways of doing things, using appropriate methods to identify opportunities, devise and implement solutions and measure impact Is a self-starter and originator who maintains high levels of activity and produces a consistently high-quality output within agreed deadlines. Prompt and proactive in driving for results and sets demanding goals for self and others Able to hold one’s own in the face of opposition and exert influence calmly, firmly and fairly Plans and manages own output, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames Ability to organise data and present it in a meaningful way, using the best medium to communicate results Identifies talent and plans and supports people’s professional development (includes coaching and mentoring competence) The ability to understand business requirements and translate it into business solutions using programming logic. Able to manipulate data using programming techniques How to Apply Submit your CV and application on company website:
First National Bank can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four branches – Grahamstown, Middelburg, Cradock and Queenstown. Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa. Purpose Responsible for successfully planning directing and coordinating the activities of a project. Experience and qualifications Relevant University Degree. Experience of 3 to 4 Years related. Precise, systematic and rule-oriented in gathering, reviewing and evaluating data from a variety of perspectives; includes the ability to work with precision and highlight inaccuracies and inconsistencies in detailed information. Responsibilities Establish, align and manage target and budget goals for the Business Unit, whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency through Projects. Develop a project service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service. Enable service delivery through implementing systems and processes to improve service with the most effective projects and implement quality systems and metrics for measuring project success. Risk and Issue Management Resource conflict resolution, Scope change management. Ensure projects are delivered on time and within budget, to the extent that the key project work streams being technology delivery and solution delivery attain these objectives by producing project plans plan, manage, drive and facilitate the delivery through various work streams of the project through the work stream leaders. Comply with governance in terms of legislative and audit requirements. Develop and implement business projects for process enhancements and new processes and products within a Business Unit. Quantify benefits. Implement process metrics for measuring efficiency of all key business processes. Scope change management and Change Control Project Administration and Document Management Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data of all projects. Direct and drive Training and change management. Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies. Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities. How to Apply Submit your CV and application on company website:

Jobs in Zambia by First National Bank Zambia Ltd (FNB)

Zambia jobs

The ultimate guide on how to get a job in Zambia

The Zambia jobs market is fast paced because jobs are in short supply. Jobs are mainly advertised in national newspapers and through word of mouth. You can also find Zambian jobs online through recruitment websites and social media sites like LinkedIn.

We’ve written this guide to help all Zambian job seekers in their quest to find a rewarding job. We’ve had the experience of being the job seeker and the recruiter in Zambia and the UK. Our intention is to use both the Zambian and international perspective and experience we have so you can get the best of both worlds. This guide will cover:

  • Zambia jobs and the recruitment process
  • Application tips for jobs in Zambia
  • How to find jobs in Zambia the unconventional way
  • Where Zambia jobs are advertised

Zambia jobs and the recruitment process

Job advertisements

Jobs are mainly advertised in Zambia’s national newspapers and through word of mouth. Get the full details on how you can get the latest on jobs by reading our guide on where they are advertised.

Vacancy windows for jobs in Zambia

Because of the stiff competition for jobs in Zambia, the vacancy window for entry and some mid level jobs tends to be very tight. This is to help recruiters minimise application numbers. The more professional the job the longer the vacancy window tends to be. When you see a job you are interested in, you’ll need to take prompt action.

Application process for Zambia jobs

Nowadays, more and more companies will ask you to email your CV and application documentation. However, some organisations, especially Government organisations will still ask you to deliver a printed or handwritten application.

Communications from the employing organisation

Because organisations usually get a high number of applicants they are unlikely to communicate with you or provide any feedback, except to invite you for an interview if you are successful.

Interviewing for Zambia jobs

Make sure you check your emails and answer your phone for any communications with a potential employer. Since it is an employers market they are unlikely to chase except if you stand out as a high quality candidate. Companies will not alway tell you about the interview format. Expect anything from one to one interviews, panel interviews, tests and even group work with other applicants. If you want to be prepared, it won’t hurt to ask about what they expect of you. If you are applying for a job as an expat or returning resident, organisations may interview you by video link such as Skype.

Trials and probation periods

Most companies will start new recruits on a trial probation period, usually around three months. This may be longer if you are entering a training programme or a more established organisation.

Application tips for jobs in Zambia

Getting a job anywhere is about you being able to communicate that you're the most suitable candidate for the position. Qualification and experience play a huge part but it also comes down to the effort spent in the application and how you fit in with the company. Distinguish yourself by spending time on your application correspondence. Follow these tips to get yourself started right in the Zambian job market, making sure your emails, CVs and cover letters get opened, read and considered for interviews and positions. All the best!

Step 1 — finding the right job vacancy in the Zambia jobs market

Read our guide on where Zambia jobs are advertised. In addition to the jobs sites, newspapers and recruitment companies we’ve listed in that section, word of mouth is still one of the biggest ways people find jobs in Zambia. Put the word out that you're looking for a job with your friends and family. Remember, that people know people, who know people! Word will get around, especially if you have a proven track record.

Step 2 — applying for jobs in Zambia

With significant competition in the Zambian jobs market it is imperative that you make an effort to stand out. Here are our top job application tips.

Focus your applications and energy

Applying for every job you find can feel very productive, but it’s better to think about quality over quantity. You’ll have more success applying for 10 positions well than for 100 jobs that you loosely fit. Having received many job requests and applications from people from very different backgrounds to The Best of Zambia, we’ve noticed this to be a problem in the Zambian jobs market.

From an employer’s perspective it is frustrating to receive job applications from people who are from altogether different backgrounds that do not have transferrable knowledge, skills and experience. It sends a message that the applicant is thinking, ‘any job will do’. If this comes through, it may well put you on the ‘no’ pile pretty quickly. Although as an applicant it may sometimes feel like any job will do(!), it’s important to take the time to communicate otherwise in your application. The jobs market in Zambia would be more efficient for applicants and recruiters if everyone applied to jobs to which their knowledge, experience and skills are suited to, rather than applying for those loose fit job opportunities.

Demonstrate you are a good fit

To apply for jobs you’re suited to, choose to apply for jobs that are related to:

  • Work experience you have previously had
  • Sectors you have worked in
  • What you have studied or are studying
  • Your areas of interest and your aspirations

There is nothing wrong with seeking a complete career change or applying for jobs that don’t quite follow on from your current position. However, when you do this, it is important to:

  • Clearly explain why you are changing paths
  • Demonstrate how you have transferrable knowledge, skills and experience that would be valuable for the role you are now applying for
  • Reassure recruiters that you do not plan to make a habit of changing direction too often

Don’t apply for more than one position at a company

If an organisation is filling more than one position, and you apply for more than one job at the same company, you'll seem like you are unfocused and looking for any job.

Write a tailored cover letter for each application

Generic introductions don't work especially in the saturated Zambian jobs market. Seasoned recruiters can spot generic introductions a mile off! All they do is make you look like you haven’t made the effort. Instead, take the time to demonstrate you are a good fit by adapting each cover letter to the position you're applying for, identifying relevant accomplishments, achievements and anything you can offer the particular role.

Think about your references

It’s always a good idea to have a reference from a previous employer. Current recruiters will appreciate the chance to speak to a person you have worked for previously. It also demonstrates that you left that position on good terms which is always a sign of a respectable professional individual. You can also consider references from teachers, coaches and church leaders. Having references from friends and family doesn’t look very professional and isn’t recommended simply because they are likely to be biased. Another important point is to ask your referees if they are willing to give a reference. It won’t go down well if they are surprised to hear from your potential employers when they get in touch.

Follow the application instructions

This might seem obvious but many people fall at this first hurdle! If the instructions say send an email to a specific email address, with a specific subject line with specific attachments then do that. Recruiters give these instructions to make their recruitment process as simple and efficient as possible. Those that follow instructions will stand out for the right reasons.

Give your email a clear subject

Your email might not even get opened if it doesn’t have a clear subject line, looks too vague or is unprofessional. Give the reader context such as the position you're applying for.

Keep it short

Zambian recruiters have to go through many applications and might not read beyond the first paragraph of an email or cover letter. Keep them short, concise and focused. Two or three paragraphs are enough although you might consider more, the more professional the job.

Keep it professional

You’re writing to your potential boss. Keep your correspondence professional and skip the slang, abbreviations and emoticons. This is not a text or whatsapp message, so use paragraphs and full sentences!

Make sure it's perfect

Spell check, grammar check and proofread your application document. Then do it again. Read it out loud and if you have trouble spotting your own mistakes, ask someone else to run through it.

Make sure you're contactable

It seems obvious, but make sure you include your contact information. Provide a name, phone number and email address and then be on the alert to answer your calls and check your emails.

Don’t use a work email address!

It’s always best to use your own email address and phone number otherwise it’s not very respectful to your current employees. Imagine how difficult you will make things for yourself if your current employer found out and you don’t get a new job straight away.

Make sure you're online presence is good

Increasingly, recruiters considering your application will search for you online. Make sure you look responsible and trustworthy on social networks such as Facebook, Twitter and LinkedIn. Read more about this, in our section, ‘How to find jobs in Zambia the unconventional way’

Keep encouraged

Looking for a job in Zambia can be a trial. Don't get discouraged. Stay positive and keep moving forward. You can do it!

Step 3 — Interviewing for jobs in Zambia

Prepare, prepare, prepare

It’s essential that you find out as much as possible about the company you are going to be interviewing at. A good place to start is their website (if they have one). Also look for company information on social media channels like Facebook, LinkedIn and Twitter. Research the following key information:

  • Company products and services
  • Key team members
  • Awards and achievements
  • Approach and company culture

Going to an interview equipped with such knowledge enables you to tailor your responses to suit the company and possibly even the people interviewing you. Demonstrating that you know about the company and showing genuine interest will help you stand out. This will always go down positively with recruiters.

Dress code for interviews for jobs in Zambia

They say you only have a few seconds to make the right impression. You should want to make an entrance for the right reasons when going for any level job. Ladies, avoid outfits that are too revealing and have too much jewellery and makeup. Gentleman, iron your shirts and ensure your haircut is professional looking. Other tips are to have clean shoes and ensure you smell nice - small details will make a big difference! Of course, not all jobs require you to dress the same. For example, an interview for a job in fashion will mean you have an opportunity to demonstrate that your style matches with the company. Similarly, going for an interview on a construction site may not require you to be suited and booted. All in all, the research you do when preparing for your interview may help you select the perfect interview outfit. Think about the position, the work you will be doing if you got the job and dress accordingly. It’s a good idea to carry these habits through to when you get the job as well.

Be on time

Never be late for a job interview! It will make your potential employers think you are disorganised and that you don’t care for the job. It’s far better to be early. If you are too early you can always wait elsewhere and then go in 10-15 minutes early.

Be polite to everyone

A good way to make a positive impression is to be polite to everyone you meet when you go for the interview. Being polite and respectful is a good trait to have everyday but even more important at this early stage when you have no idea who is who, or what level of influence they have on the recruiters.

Take the right paperwork

If you have any certificates, letters of recommendation, work samples, or anything you were asked to take the interview, make sure you have them, and that they are professionally presented.

Prepare questions for the interviewer

Most interviewers will give you the opportunity to ask them questions. As someone who has been the interviewer, it’s always disappointing when people don’t have questions or ask the wrong questions. Ask questions that demonstrate your desire to settle in, make a positive impact and to contribute long term. Don’t ask questions about leaving early or whether you can play music!

How to find jobs in Zambia the unconventional way

Apart from the traditional job advertisement route to finding a job in Zambia there are some things you can do to get noticed.

Networking events where you could meet recruiters for Zambia jobs

The is a good selection of events you can attend to be in with a chance to meet potential recruiters. Some examples are Bongo Hive and Startup Hour. Be sure to keep up to date with career development and networking events via our events in Zambia page.

Make a point of making the right impression, holding conversations, listening, asking questions, letting people know what type of job you are looking for and giving out your contact details. A good tip is to connect with people you have met on relevant social media channels after the event, for example, LinkedIn and Twitter. Remember, you may not meet your next boss, but you could meet the person who will recommend you to your next boss.

Demo your work and interests to attract recruiters

The digital world we live in enables you to demonstrate your work, interests, personality and dreams with relative ease. For a relatively low investment you can set up a website/blog where you can post content that may well impress potential employers. If you haven’t got the budget or technical knowledge to set up a website then you can use tools like LinkedIn and Medium to do the same thing. You can write content that demonstrates your expertise, commitment and passion. Sharing photos, videos and audio files are another way to impress. You can also use these website to network online with potential employers. If your blog can help you impress potential employers then remember to include it in your CV and job application.

Work your social media profiles

Too many people only use social media for fun, jokes and proof of their latest weekend shenanigans. It is important to remember that a lot of what you post is public and savvy employers will look you up social media. Think about your social media accounts as places you can share your expertise, show off your personality and aspirations, and also build valuable relationships with people who can help you get that dream job.

Offer to work for free

This may seem counterintuitive but if you are not currently working or studying it’s probably best to do some voluntary work. A potential employer will be impressed that you are filling your time with something valuable rather than just sitting around. Doing voluntary work will also give you an opportunity to learn new skills and gain further experience.

Where Zambia jobs are advertised

1. Newspapers with Zambia jobs

Many large organisations, such as those in the mining, agriculture and development sectors still mainly advertise in Zambian newspapers. These include:

  • Zambia Daily Mail — a national newspaper with a daily jobs section (Monday - Saturday) that is not available online. The best days for jobs are Monday, Tuesday and Wednesday
  • The Post — a national newspaper with a daily jobs section that is not available online. However currently this newspaper is not available
  • Times of Zambia — a national newspaper with a small daily jobs section that is not available online
  • Zambia Daily Nation — an independent newspaper that is widely circulated in Lusaka every day apart from Sundays, but has very few if any job advertisements. It’s online job section is not updated regularly.

2. Online newspapers with Zambia jobs

  • Zambia Eye — it does have a small jobs section but it’s quite dificult to navigate and it’s unclear how recent the jobs are

3. Zambia jobs websites

  • The Best of Zambia — A free and easy way to find jobs in Zambia with new job opportunities listed daily
  • Go Jobs Zambia — A leading job finder website in Zambia with easy to use job search facilities and lots of tips and advice for Zambian job seekers
  • Jobs in Zambia — Lists a handful of current jobs
  • UN Jobs Zambia — Latest jobs are listed by date added and closing date with the ability to search by location
  • Job Search Zambia — Lists 3-10 jobs daily, with good job search facilities
  • Mining Jobs in Zambia — Part of the CareerMine network, this site tends to list 0-3 mining related jobs a day
  • Find Zambian Jobs — Lists jobs daily
  • Job Options, Zambia — a steady stream of latest jobs and jobs finding tips

4. Zambia jobs on international job websites

  • Careers 24 Zambia — One of the leading job portals in South Africa, this site also lists professional job vacancies in Zambia, from supervisors through to Directors
  • CV People Africa — Lists a range of latest jobs in Zambia with a handy progress report that shows hits, shortlisted, interviews and complete status
  • Reed UK — There is sometimes a handful of jobs from international organisation in Zambia on this UK jobs site
  • Recruitment Matters — This Zimbabwean site lists some jobs in Zambia
  • Teaching Jobs — This teaching jobs site advertises Zambian teaching jobs that welcome international candidates
  • PNET Zambia — This South African website lists some professional jobs in Zambia
  • Robert Walters Africa — Some specialist professional Zambian jobs are listed in their East Africa location
  • Career Jet — A useful job search engine that allows you to sort professional jobs by Zambian province and contract type
  • Work in Africa — lists professional jobs in Zambia
  • CA Global Africa Recruiment — focuses on the mining, oil and gas, banking, finance, telecoms, IT, engineering, construction, power and energy sectors

5. Zambia jobs on Facebook

The 3 leading Zambian job advertisers on Facebook are

When you search for ‘Zambia jobs’ on Facebook you may also get one off job advertisements by specific organisations, so it’s worth searching Facebook too. When you spot a company that posts a job vacancy on Facebook, they are likely to do it again, so it might be worth liking their page to be in with a chance of seeing their vacancy updates.

6. Zambia jobs on LinkedIn

LinkedIn has a jobs tab which allows you to add your location. The search facility isn’t that great because it will throw up some jobs in other locations. So you can do a search to only highlight Zambia, Lusaka (or you city of choice) or ZM jobs, (Ctrl F) and then apply through LinkedIn.

7. Recruitment companies in the Zambian jobs market

There is a range of recruitment companies in Zambia who you can register with. Start by finding out as much about the company as possible, such as, if they focus on a specific sector. Then pitch yourself to them, following their registration instructions — remember they are the connection between you and your ideal job.

Unlisted businesses