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We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Strategy: The role holder is required to market and manage Personal/Business Banking customer relationships through proactive and consultative approach and detailed understanding of existing customers’ business to increase wallet share for NTP & NTB Acquire profitable new customers for Personal/Business Banking through the creation, development and maintenance of high-quality advisory relationships that include effective consultative selling and creative structuring of financial solutions. To increase the number of active clients using the digital platforms to execute FX transactions in collaboration with segments. To manage and effectively control bank foreign currencies with Branches and Customers in collaboration with WMPS dealers. To manage and effectively control bank retail foreign exchange with a view to maximise earnings with strict compliance that all transactions are performed with Central Bank regulations and Group Market Risk Limits. To proactively market branches for referrals and FX business and promote co-ordination between branches and Financial Markets. Business: Directly work with customers to deepen and secure new business relationships through the analysis of needs and provision of foreign exchange products and services. Analyse and review quality of potential and existing business to ensure maximum profitability. Maintain accurate and up-to-date records of all actual and attempted customer interactions. Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan. Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers. May be requested to co-ordinate country or regional initiatives within WMPS. Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics. To regularly visit the branches and agencies with the objective of providing support in marketing their customers, disseminating information on Financial Markets products and understanding their Financial Markets needs. To maintain constant relationship with BB and Personal customers through site visits and telephone calls. Market new FX, FI & Wealth Lending products. To identify opportunities for cross – selling and referral to other SCB lines through developing and maintaining a close understanding of customers’ businesses. Conduct Portfolio reviews jointly with Relationship Managers. Ensure that sweeps and adjustments are posted before start of new day’s work. Ensure deals reversals are done as per Cancel & Amend Policy. Traded Benchmark submissions Authority is hereby granted to prepare the FX Board rate submissions for publication. All FX Board rates must be duly approved in a maker/checker process before publication All submissions to the Central bank must be copied to the HoFM, FX trader, Head WMPS, and BORM. Awareness and understanding of the wider business, economic and market environment in which the firm operates. Work closely with product partners (retail banking ,cash management) in order to come up with ways to improve value addition to clients, as well as increase cross sell ratio per customer Liaise with RMs and SCB product specialists in other regions in which particular customers are active, in order to exchange information on the customer, to introduce the customer to other SCB products, and contribute generally to the relevant regional or global customer database. Provide spot and forward FX to clients at competitive rates in line with the WMPS pricing guidelines Identify client financial risks and come up with structured solutions. Maintain an up to date knowledge of economic conditions and market trends, on which to base informed dialogue with customers concerning the market risks in their business. Generate and distribute information relating to market conditions, forex rates, and any other relevant information to both internal and external customers. Generate and maintain a database of all customers in line with KYC requirements, segmentation and revenue contribution. Respond speedily and positively to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, whether or not the request...
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities: Strategy Responsible for understanding the Group’s business strategy and its implications for the business risk management role Coordinate with stakeholders in Zambia, across the regions and group, with other FM Business Risk Managers to increase transparency, share key learnings and best practice Ensure compliance with policies applicable to Financial Markets which impact operational risk and other associated PRT. Challenge processes, procedures and policy for improved ways of doing things. Simplify Processes in alignment with overall Group and business strategy Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation with support from SORO and respective risk owners Responsible for supporting Financial Markets COO initiatives, drove adoption of initiatives at the country level Processes: The Business Risk Manager (BRM) represents the business as a first line of defence, implements the Standard Chartered Enterprise Risk Management Framework (ERMF), and supports the ERMF and associated Principal Risk Types (PRT) to ensure that front office business risks are effectively managed at the business unit level. The BRM to focus specifically on controls, governance, supervision and business enablement. Other areas of focus include Ensure that all material operational risks are identified, assessed, mitigated, monitored and reported to relevant governance fora Ensure absolute adherence to country BAU OR deadlines, and effective business escalation from NFRF to the wider business or country risk committee, {Cluster name} NFRF, Group FM Non-Financial Risk Committees (NFRC) and Group Business Risk Committee Develop control enhancements to ensure that any known risks are controlled within acceptable boundaries and consistent standards Align business strategy with operational risk appetite and seek to optimise the business’ risk-return profile Mentor FM staff across all segments on business controls, governance and supervision Be the go-to person for the business, for all operational risk related incidents/queries/events that arise, and become a business ‘Front to Back’ subject matter expert in all products offered in the market Ensure compliance with policies applicable to Financial Markets which impact operational risk. Challenge processes, procedures and policy if there is a better way to do things Escalate issues, blockages, challenges and trends to the Regional Business Manager, Product Business Managers, COOs and FM Heads, when required Highlight emerging/horizon risks and take proactive measures to mitigate them Focus on Regulations, regulatory compliance and associated operational risks, cross border issues associated to Marketing and Selling to clients from one geography to another, and regulations that restrict these activities and network extensively Responsible for coordinating internal and external audit reviews relating to the area of business – liaising with stakeholders to ensure timely / accurate information is provided Working with the Senior Operational Risk Officer (SORO), responsible for ensuring Root Cause Analysis (RCA) is completed by process owners for any failed audits and other key risk events. Review audit findings and key themes, assisting business to achieve resolution in line with business risk appetite Responsible for supporting the business in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence Identify non-standard processes within the business, and ensure appropriate control mechanisms are implemented and monitored for effectiveness Identify non-standard processes, initiate and implement change People and Talent: Responsible for driving appropriate culture and values within the team. Setting appropriate tone and expectations for the team, working in collaboration with risk and control partners across all functions to effectively embed a strong culture of risk awareness and good conduct for the business Risk Management: Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the ...
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Business: Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends. Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC. Processes: Develop, keep up to date and recommend for approval by the relevant Risk Committee, appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements. Providing governance and oversight over the implementation of FCC-related policies and procedures in Country to ensure compliance with such policies and procedures. Provide advice to relevant stakeholders on compliance with Group standards relating to AML/Sanctions/ABC. Risk Management: Ensure the suitability and quality of case data maintained on enterprise case management systems. Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management etc. Apply risk and data analytic tools/techniques to optimise and tune relevant detection scenarios, and screening and monitoring systems. Ensure that detection scenarios that are developed and deployed are fit-for-purpose. Review and assess existing system and controls relevant to FCC to ascertain operational performance and effectiveness. Align/support with the alignment of relevant systems and controls to industry best practice and close out any compliance gaps. Ensure that the relevant lists and database as used by the screening systems are up to date. Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks. Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Assess risks arising from products / segments / geographies / customers / transactions. Advise relevant stakeholders on outcomes of AML/Sanctions/ABC risks identification and assessment methodologies. Conduct a root cause analysis on the control/other failures to ensure lessons are learned across the bank. Provide intelligence inputs to support calibration of bank’s Risk Methodologies (including aggregate client risk, product risk and country risk assessments). Support delivery of annual Global AML, ABC and Sanctions Risk Assessments. Governance: Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF). Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations. Support the achievement of CFCRC objectives Regulatory & Business conduct: Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the country to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients Effective Operation of Financial Markets; Financial Crime Prevention The Right Environment Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Abiding by local regulatory prescribed responsibilities (FIC; BOZ). Key Stakeholders: The Financial Intelligence Centre (FIC) Bank of Zambia (BOZ) Law Enforcement Agencies (DEC, ACC, Police, ZRA, etc) Other Banks (Financial Crime Compliance Teams) Retail Banking Global Banking Commercial Banking Other Responsibilities: Embed Here for good and Group’s brand and values in Zambia. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. How to Apply Submit your...
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities: The scope of this role will cover the following activities: Engagement with relevant stakeholders to publish the proposed client names for migration and track review of the names Consider valid feedbacks from Business/Coverage team and exclude names Challenge void push backs Agree date for migration & update Next Gen & DCA Team On selective basis, contact clients and engage / prepare them on migration Provide support to migrated clients on use of new migrated platform, selective needs basis – hand-hold clients Collection of feedback in structured manner, analysis (GEMS, CEMS & usage) Timely escalation of critical issues impacting client in view of migration. Maintain pulse check of the top issues and ensure a continuous feedback and improvement process is in place & worked on Assist to analyze issues on the ground, monitor thematic issues, and follow up with PSS team for the fix. Participate in the S2B NextGen Migration Forum – GB/CB Singapore Maintain and publish statistics on migration and New to S2B Next Gen onboarding progress The candidate will adopt best practices and a structured approach towards project management for above scope. Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees. Our Ideal Candidate: Minimum of 2 years’ experience in Banking and client facing Client focused mindset Computer competency Effective interpersonal and communication skills – verbal and written with ability to engage effectively with stakeholders at all levels (internal and external) Exceptional collaboration skills and ability to work effectively in a team Ability to work under pressure, multi-task, operate with a sense of urgency and deliver to tight deadlines Sound analytical skills to identify emerging risks, analyses reports and identify issues Good product/processes knowledge relating to channels. Well organised with strong ability to exercise careful judgement, prioritise appropriately & work independently Strong ability to problem solve and sense of ownership to follow through matters Drive for growth & learning How to Apply Submit your CV and application on company website:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities To provide strong leadership to the finance Function in the Country, managing and developing the skills and careers of the Finance Professionals. Contribute to the management of all key matters relating to the bank as a member of board of Directors To ensure that there are adequate financial information systems in place that satisfies the reporting needs of the business in the Country (local Management) and group finance division. Develop and run SCB Zambia financial and management information systems, recommending and implementing agreed variations for local use where relevant and necessary. Contribute to the management of the business as a member of the top management team To provide financial expertise and advice, and provide and independent challenge to business issues. To improve the understanding of financial management issues by Business Unit/Segment Heads, and other Senior Managers within the Business. Provide the financial input for the formulation of the Territorial Strategic Plan Initiate and co-ordinate the formulation of the annual operating plan budgets and monitor progress towards their achievement, drawing attention to important trends, and to opportunities to maximise income, reduce cost and minimise risk. Ensure that the financial statements and returns of SCB Zambia are prepared in accordance with statutory, regulatory and other requirements, and in accordance with group standards, procedures and timetables. Provide support to the Business Unit/Segment heads in the formulation of, budgets, business development, product development and the analysis of the operational business trends for the achievement of overall plans and objectives. Ensure that adequate accounting and other records are maintained. Ensure the effective management of the business’s operational financial capital and balance sheet structures including funding, liquidity, currency and market risks etc; Evaluate local projects in accordance with Group guidelines, including material business issues (e.g. pricing, the acquisition or disposal of investments and assets) and contribute fully to their implementation. Conduct value for money reviews and post expenditure reviews. Ensure that the taxation affairs of SCB Zambia are planned and managed so as to optimise the Group’s position. Maintain the highest professional financial management standards in SCB Zambia. Hold primary responsibility for implementing and maintaining internal financial controls and play a key role in implementing and maintaining the Group’s policies on internal controls and risk identification. Support CRES function in strategically managing the properties of the Bank to ensure efficiency in procurement and utilisation. Ensure you remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to; identifying your customer, knowing your customer, reporting suspicious transactions safeguarding records and not disclosing suspicions to customers. Ensure both you and all your staff are adequately trained in combating money laundering Our Ideal Candidate: University degree in Accounting & Finance and full professional accounting qualification e.g. CIMA, ACCA. An MBA would be of added value. At least 10 years experience in a senior financial management and administration position of a Bank or large commercial organisation. Thorough knowledge of generally accepted accounting principles, taxation, banking. Broad understanding of banking practice. Superior knowledge and experience in utilisation of Information Technology in modern business. Good communications, interpersonal and leadership skills. How to Apply Submit your CV and application on company website:
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Implement the strategy for optimum management of the country balance sheet and liquidity, as well as price risk mismatches, assuming responsibility for money market activities, including: The day-to-day and intraday prudent management of the liquidity position of the country, including the day-to-day compliance with group policies and guidelines, Local regulatory requirements, local payment systems and intraday liquidity requirements. The day-to-day and intraday prudent management of the liquidity position of the country, including the day-to-day compliance with group policies and guidelines, Local regulatory requirements, local payment systems and intraday liquidity requirements. The maintenance of the banks presence in the interbank market to aid funding and investment activities. Key Responsibilities Maintain statutory reserve requirements without failure. Ensure the Money Market operations are undertaken within approved limits. Check day’s maturities to ensure not to overexpose the Bank on any institution when investing funds to minimise losses. Monitor and manage the bank’s maturing investments in Government securities and re-investing at most profitable rates as well as reinvesting for customers as required. Transact trades on the Bank’s own account to generate revenue or hedge risk with knowledge of customer-based transaction flows, and in anticipation of future changes in the market, derived from economic and technical analysis, making use of associated products as appropriate to enhance yield or mitigate risk. Provide FTP rates to the Finance department and work with them in solving any problems arising from the FTP calculation. Advise businesses on short-term strategies to manage money market exposure (FX and local currency). Ensure deposit and funding rates are competitive so as to develop and increase relations with customers. Manage the bank’s foreign currency book. Make recommendations to the Director of TM/ Head of Financial Markets on deposit pricing and on when to buy or sell marketable assets to suit the Bank’s requirements. Network with internal customers, external market counterparts and other SCB dealing centres, in order to solicit customers’ feedback, gain market intelligence, benchmark trading techniques, and enhance the Bank’s profile in the market. Trade as a dealer for a particular area of the desk’s product range. In this case, Money Market dealer in both local and foreign markets. Contribute to building the bank’s reputation in the international market through personally demonstrating a high level or professionalism at all times, and through developing mutually beneficial working relationships with agents, advisors, counter-parties etc. Manage the transaction-based risks generated in trading, by working within the established parameters and rules appropriate to the trading product (trading limits, stop loss, hedging mark-to-market, etc.). Ensure to remain alert to the risk of Money Laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: Identifying your Customer, Know Your Customer, Reporting Suspicious Transactions, Safeguarding Records and not disclosing suspicions to customers. Our Ideal Candidate: Minimum 5 O’Level credits or better including Mathematics and English A university degree in a relevant field or equivalent plus 2 years experience in Money Market FX environment / interest rate environment. To confidently perform these duties an extensive working knowledge of the Money Market and other Treasury products is required. The individual must be to work quickly and accurately under pressure. The individual must have ability for clear expression and communication both written and oral. Good marketing/selling skills. A sound knowledge of general banking is also required to be able to discuss the Bank and company affairs confidently and portray a professional image of the Bank. Should be able to use the key economic indicators to explain product features and benefits. Good aptitude for figures and, computer skills essential. Good interpersonal skills How to Apply Submit your CV and application on company website:
Job Description About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. Purpose: To provide business planning, administrative, coordination, project management and communications support for the Country Head, Global Banking enabling her to focus on strategic issues. Responsibilities: Strategy and Business Performance: Work with Country Head to create enabling environment for delivery of CCIB strategic agenda in the country Actively participate in supporting strategy implementation; identify and analyse strategic opportunities across the market; identify gaps and actions required to deliver such strategies Work with the client segment heads of Global Banking within the country and other stakeholders to ensure we meet our business objectives and aspirations. Focus on Corridors and help Country Head, GB deliver on corridor initiatives. Work on strategic initiatives as defined by the group related to Global Banking business Working closely with relevant Group and Regional offices / CEO office / business heads / products heads / finance teams etc to achieve key deliverables Support the Country Head in all aspects of running the business, including approval processes. Co-ordinate in-house meetings led by the Country Head including management of agenda formulation, review of papers, attendance and note taking and follow-up on key actions. Support optimal management of diary and travel planning for the Country Head Keep the Country Head abreast of key developments in other areas of the Bank, particularly within CCIB, GB Client Segments, Product Groups, and Functions Support the Country Head in membership / attendance of the relevant Country Management Committees, and all other meetings as required. Ensure the Country Head is briefed and prepared as necessary for all speaking engagements, including the preparation of speaking notes, preparation of presentation slides, and engaging Subject Matter Experts as appropriate. Provide the Country Head and team with support on planning and monitoring of progress on the Global Banking business transition (risks and issues, quality control, prioritisation, agreed timescales) Finance & Performance Management: Analyze financial performance, including preparing and monitoring performance scorecard; and project portfolio status Prepare presentations for events as required as well as monthly management reports and papers Risk Management: Ensure there are appropriate frameworks in place to guarantee that business is carried out within the Group’s risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports and other stakeholders. Provide support across the Business, and through working in conjunction with management team members, ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with anti-money laundering regulations and guidelines. Abide by the Group’s values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among country Global Banking team members Ensure that Risk Management matters that are brought to the Country Head’s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees. Manage Country Risk limits across the entire bank: 1. Review deal rationale (alignment with strategy, return metrics, reputational and industry risk etc) and provide such information to Country Head GB to enable allocation, as appropriate, of Transfer and Convertibility Risk limits for Global Banking clients prior to credit approval 2. Lead country management of Aggregate Country Risk limits for both local and foreign currency exposures across all client segments (Global Banking, Commercial Banking, Retail Banking) and trading units (Financial Markets, Treasury Markets) Understand the risk and control environment in all areas of responsibility and drive rectification as required Do what is right in order to avoid reputational risks and operational losses Governance: Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit Responsible fo...
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities: Act as a focal point for all major IT, IS and premises projects which will result in changes to the country’s IT infrastructure. Manage Service Improvement projects across the country to ensure system stability Maintain the infrastructure development plan for the region by country Co-ordinate and track Infrastructure Development projects with the country and all the various support teams from Group. Act as a focal point for developing an operational transition plan for all projects in the region. Mobilise new projects:- Business case Establish resources for project team Write project Definition Document Write PARS’s (Project Authorisation Requests) Establish communication plan Forecast and manage budgets Gain sign-off for spend from country Implement transition plan within the country Ensure all implementations adhere to stipulated Group Standards and SOBP’s Manage SIP programmes to ensure best practice is migrated to all spokes and SSC’s. Manage dependencies with related projects Timely escalation of issues Chair relevant key project meetings (PSC & PWC) Monthly Project reports Provide Update reports to senior management Line management where necessary Our Ideal Candidate: 2+ years experience as an IT professional in the banking/financial arena or other major global organisation is essential. Experience of delivering large projects Experience of project management methods and techniques. Good general knowledge of IT, Networks, Web technologies and Applications in use within the bank. Good structured documentation skills Good communication skills Familiarity with the existing infrastructure in the region would be preferable. How to apply Submit your CV and application on company Website:
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Execute the country agenda on Priority Banking Segment and deliver sustainable growth across both the Priority & Personal (Branch network) segments. Responsible for growing market share and increasing client level profitability by supporting new acquisition, as well as the growth of existing relationships, Portfolio Management and supporting the strategies of Secured and Unsecured Assets, Liabilities and Wealth Management Achieve the Revenue and Balance Sheet budgets for Priority Banking Ensure consistent portfolio health through client optimization and service delivery on client propositions as per budget benchmarks Embedding of Customer Value Proposition (CVP) and definition of acceptable client delivery standards for both Priority and Personal Segment (Branch Banking) Execute global standard Client Optimization strategies to deliver Client & Segment level profitability Implement the integrated segment marketing strategy to launch/re-launch the program value proposition and specific enablers and track program performance Optimize fees and charges to enhance portfolio profitability, whilst creating value for clients in line with TCF principles Increase rev/per customer and front-of-wallet, whilst driving market share growth Define clear client engagement (Personal and Priority Banking) and communication strategies to ensure brand loyalty and top-of-mind Design and roll out campaigns to deliver effective strategies and propositions, relevant to the target client segments Ensure scorecard alignment with segment strategy Support RB academy for the development of appropriate training content for the acquisition, relationship and service teams Have oversight and ownership on end-to-end (standard) process to ensure execution of on-boarding for clients and fulfilment of solutions to ensure we deliver a consistent seamless client CVP at on-boarding (Personal and Priority) Complaints & Client Experience: Collaborate closely with the CEPG teams to Identify gaps and design failures in existing process and products and work with local and regional product/segment teams to solve for endemic design issues to improve overall Service delivery Create opportunities to enable acquisition led leads generation opportunities for the Priority RMs as well as deliver effective strategies to deepen, retain and win back existing relationships Collaborate effectively with Internal and external clients/stakeholders to create revenue generating opportunities. Risk Management: Ensure good operation of unit and adherence of the unity to process and governance Confirm with all compliance requirements including central bank and anti-money laundering requirements and group code of conduct. Regulatory & Business Conduct: Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Retail Banking team to achieve the outcomes set out in the Bank’s Conduct Principles. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Head of Retail Banking and act in accordance with Articles of Association Our Ideal Candidate: Minimum 5 O’ Level Credits or better including Mathematics and English Degree in Business, Banking and Finance or relevant field. Master’s degree will be an added advantage. minimum 5 years relevant experience at Management level Strong attention to detail and organizational background. An understanding of the business in terms of our products and customer segments. Excellent computer skills with the ability to use PowerPoint, Excel and Word Creative, confident and professional person with high levels of drive, ambition and enthusiasm. Strong presentation and communication skills. Strong people management & communications skills. Sound knowledge of general banking law and practices Adequate management concepts Competence in financial accounting /forecasts Ability to plan daily /periodic operations Strong interpersonal /communication ...
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities To provide undertake Southern Africa cluster trade execution responsibilities including risk and governance support for Zimbabwe and Botswana, to ensure adherence of the bank’s policies and key control standard as well as zero failed audit To ensure that all products sold via WMPS have approved Product Program – Product Addenda / Country Addenda and clear documented Front Office Desk Operating Instructions in place To attend Wealth Managements Business Operational Risk Forum for any specific issues pertaining to client interfacing activities. To provide support to the Zambia Priority Banking segment with a focus on Wealth lending, Foreign Exchange and Fixed Income through proactive and a consultative approach for a detailed understanding of existing portfolio to increase wallet share and enhance portfolio product penetration and revenue To collaborate with segment heads across the Southern Africa cluster with the objective to increase the number of active clients across all the Wealth Markets Product line To initiate and conduct effective Relationship Manager’s Portfolio reviews with the objective of identifying business opportunity with clearly defined actions to realise it To ensure that the customer queries in relation to WMPS products are effectively handled with complete customer satisfaction. Compliance & Risk Management – To ensure compliance to all policies and procedures issued in relation to money laundering prevention and KYC across the southern cluster countries Business: Ensure that sweeps and adjustments are posted before start of new day’s work. Ensure deals reversals are done as per Cancel & Amend Policy. Work closely with product partners (retail banking,cash management) in order to come up with ways to improve value addition to clients, as well as increase cross sell ratio per customer Liaise with RMs and SCB product specialists in other regions in which customers are active, to exchange information on the customer, to introduce the customer to other SCB products, and contribute generally to the relevant regional or global customer database. Provide spot to clients at competitive rates in line with the WMPS pricing guidelines Identify client financial risks and come up with structured solutions. Maintain an up to date knowledge of economic conditions and market trends, on which to base informed dialogue with customers concerning the market risks in their business. Generate and distribute information relating to market conditions, forex rates, and any other relevant information to both internal and external customers. Respond speedily and positively to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, whether the request is from the specifically allocated group of customers. Governance: Regulatory & Business conduct: Provide support in line with the Standard Chartered Conduct Principals to ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws (e.g. laws governing securities activities, company law) and anti-money laundering regulations and guidelines.] Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture. Adhere to the respective local regulator prescribed responsibilities Business conduct: Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and e...
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities 1. End to End Management of Disciplinary Cases Process disciplinary cases by supporting hearing managers arrange and conduct disciplinary hearing, assess & present evidence; Complete analysis of data/facts to reach a fair and consistent disciplinary outcome; and Update tracking system (ERCMS) and relevant stakeholders with key findings, P3 Impact, Appeals and any relevant information, including any recommendations 2. End to End Management of Employee Grievances Device grievance resolution mechanisms – these can take the form of informal methods or formally through grievance hearings; Complete analysis of data/facts and reach a fair and consistent resolution/outcome which minimises the risk to the Bank. Update tracking system (ERCMS) and relevant stakeholders with key findings including any disciplinary actions recommended. 3. Stakeholder Management. Build external networks (e.g. External Counsels, ER Forums, Employer Associations, etc) and Collaborate with Labour Ministries on applicable government policies. Collaborate with HR Legal and Compliance and/or external legal counsels, be updated on the legislative development in East Africa 4. Managing employee-related risk Identify emerging thematic ER issues and escalate ER risks based on trends or findings. Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank. Create and implement suitable actions to mitigate identified risks Work with HR Legal and external counsel to provide data requests for litigation cases and prepare briefs / appearance at Labour Court/Employment Tribunal. 5. Support Education and Training of HR and Line Managers Our Ideal Candidate Essential skills/qualifications Minimum 5 O’level Credits or better including Mathematics and English Relevant Bachelor’s degree (preferably LLB from a recognized university with a focus in Employment Law); ER specialist, with a minimum of 3-5 years of work experience; Proven track record and in-depth experience of ER investigations and case management; Strong understanding of the local legislative and regulatory landscape; Effective net-worker and organizational influencer; Commercially astute; Strong collaboration; Ability to clearly and accurately analyse, interpret and communicate relevant and complex information; Good coaching, networking, influencing & negotiating skills; Ability to assess risk & identify pragmatic solutions in context of conflicting demands; Ability to develop & gain credibility within the organization in respect of ER expertise; and Role model and champion the Bank’s values and behaviours. Desirable skills Experience in an international professional services/ banking environment; Proven experience in working in a complex matrix, with demanding and fast paced client groups; Experience of ER product & policy development; Involvement in collective ER issues e.g. collective communication & consultation in Unionized environments, Trade Union/Works Council stakeholder management How to Apply Submit your CV and application on company website:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Job Purpose To plan, manage, lead and direct the business focus on the distribution of all insurance products across SCB in Zambia to achieve business, revenue and profit targets and to implement global standards within the country. Key Roles and Responsibilities: Strategy and Planning Ensure appropriate Bancassurance Structure is in place to drive Bancassurance business in the country Develop and execute an overall Business Plan covering all insurance activities across all the business based on business targets in alignment with insurance Partners and global strategy. Have thorough understanding of business dynamics across the business to leverage on multiple product / service needs of Banks customers to better position insurance as a key part of a truly valuable customer proposition/offer Financial and Performance Management: Active management of overall Insurance P&L in the country through establishing close working relationships across business and Product/Marketing manager to deliver customer, business, revenue and profit targets for the country by driving insurance products activities across channels and segments Active management of relationships with all insurance partners to ensure smooth running of the distribution channels in delivering targets for the country. Monthly reporting of Bancassurance financials including, but not limited to, commission reconciliation, financial projections, P&L monitoring, marketing allowance activities, etc Product Development/Operational Workflow: Active involvement in identifying product needs for all customer bases across business with product managers and segment managers together with appropriate Insurance Partners to meet customer needs and product gaps in total product/service offering. Monitoring operational activities to ensure that they are complaint with Local regulations, policies and procedures SCB Country level and Group policies and procedures Sales and Service Delivery: Act as the liaison manager with all insurance partners on insurance matters Determine, agree and monitor achievement of sales and service KPIs (including the appropriate number of staff for each ad allocation of sales and service targets) with Insurance Partner and Shared Distribution Active involvement in defining the appropriate skills, education, experience etc of the insurance sales staff and development of the training curriculum to optimize sales/ service achievement Marketing and Brand Management: Work with product managers to identify market growth/ cross-sell opportunities to increase product holdings and improved revenues Initiate, execute and manage marketing programmes and retention strategies in line with business objectives (premiums, commissions, product type, and number of policies) Ensure brand compliance for all above and below-the-line communication according to local/ global standards for SCB and relevant Insurance Partner. BIU and Market Intelligence: Active analysis and review of all customer bases to understand customer profiles, behavioural and lifestyle traits (including product holding mix, revenue contribution, behavioural/ lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value) Keeping abreast of market competition, industry practices and best practices to constantly improve on overall business performance People Management: Responsible for supervising appropriate team member in addition to managing internal key relationships Building/ managing necessary bench-strength to achieve business targets Compliance: Will be responsible for any necessary reporting as required by local country insurance authorities and regulators. Line managers, Retail Banking heads and Group Bancassurance must be informed of all external communications to regulators Our Ideal Candidate Relevant experience working in the Insurance industry( 5years or more strongly preferred) Excellent knowledge of insurance products and processes, regulatory requirements as well as ability to manage P&L to drive business performance and revenues. Good interpersonal and management skills Good understanding of customer segmentation and needs as well as an in-depth knowledge of distribution channel strategies in a bank or similar organisation Preferable degree holder with relevant insurance certifi...
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Portfolio Management Assist with the formulation of annual Risk Appetite and Portfolio Standards in Zambia & Southern Africa Region through joint sponsorship with the business. Influence and monitor through use of Risk MI/Risk View the shape and composition of the portfolio against approved Standards, and escalate breaches with recommendations for remedial action. To proactively manage the portfolio and improve the quality of the book by growing in acceptable sectors/client segments with top quartile names, acceptable credit grade and risk/reward profile in line with business strategy. To continuously monitor the portfolio through Leading Indicators, 80/20 and other Tail Management initiatives so as to manage down slackening sectors/ individual names. To analyse the portfolio on an ongoing basis to identify exposure/ industry concentration and undertake remedial measures to re-balance the same by preparing the monthly Portfolio Standard Tracker and reporting the breaches. To monitor and identify early warning signs of deterioration on individual names with a view to commence early remedial management of these accounts and thereby minimise loan losses thus directly contributing to bottom line. No accounts going to Gsam without being on Early Alert for a minimum of three months Ensuring that quality of Group Mandates, Business Credit Applications (BCAs)and other credit submissions with regards to completeness and depth of risk analysis. Formulating and continuing approval of Portfolio Standards which is supporting (from credit risk perspective segments) Governance Prepare monthly reports such as Portfolio Standards Tracker. Regularly review audit and CRR reports / KCIs & CSTs and identify key trends. Prepare all the inputs required from Credit Risk to assist the CCRO office. Prepare To stress test the respective country portfolios Zambia and Southern Africa Region as appropriate to manage downside risks. Produce data and analysis/commentary for the Risk Information Report (“RIR”). And portfolio MIS for Zambia and Southern Africa Region Maintain vigilance over data quality and drive ongoing improvement. Support CRC by Monitoring and reviewing the daily excess reports / CMS report (for documentation deficiencies) / monthly RB reports Ensure timely submission of various Credit Risk reports to Finance and Compliance for Regulatory Reporting to the respective Central Banks. Ensure timely submission of data to region on EAR updates ,Local and Group Credit Policy Breaches Ensure that line process owners understand and accept their Risk Management responsibilituies Credit Process Management Ensuring that the quality of Credit Applications meets Group standards, particularly with regard to the completeness and depth of risk analysis. Approving of Credit Applications falling within own discretion and support of applications, which require approval outside the territory. Attending the local Credit Issues Committees for respective countries to review credit related issues. To instill a strong credit culture and provide leadership to RM’s. Assisting relationship managers in identification and managing up or out of accounts exhibiting signs of deterioration and assisting Special Assets Management, where appropriate, in managing substandard accounts to maximise recoveries and minimise losses. Discuss with business and approve daily transaction Support credit requests (Transactions / BCAs / Waivers) to SCO / CCO Supervise all processes where a member of the function is the identified first line process owner Ensure effective management of the operational efficiency and effectiveness of the Function ‘s Management Training Attend all credit trainings and e-Learnings required and needed. Uphold and reinforce independence the independence of the Function f Regulatory and Compliance Management Provide all data required for audit purposes and statutory submissions. Liaise with internal, external and Central Bank auditors for the provision of information and discussions on portfolio quality and management issues as and when required. Our Ideal Candidate 10+ years’ experience in banking. Functional experience in Corporate Banking, Commercial Bank and Credit Risk Management Minimum Five (05) O’level Credits or better, including Mathematics & English A University Degree in Accounting,...
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Articulate the country retail digital agenda and integrate into the business operating model from the perspective of sales revenue, cost savings, and customer experiences; Oversee implementation country and group led digital initiatives Maintain understanding of external competitive digital developments and their impact on our business and retail digital strategy Formulate and implement transaction migration strategy to ensure optimal utilization of digital platforms Drive strategic alliances and business partnerships for customer acquisitions and cross selling Lead innovation projects and establish strategic partnership Deliver superior service quality and the best digital experience for clients across all digital and self- service channels via continuous improvement and innovating Promote and adopt digital and self-service channels through significant increase of digital channels penetration, conversion and usage. Our Ideal Candidate Should have 5 O level credits including English and Mathematics Minimum Degree or equivalent qualification with managerial experience in Banking Good knowledge of Retail Banking, products practices and operational risk framework Retail banking strategy and digital transformation initiatives Stakeholder management and influencing skills for problem solving Change Management and Project management methodologies Presentation skills Financial and analytical skills Market and competition knowledge How to Apply Submit your CV and application on company website:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Implement branch service and sales framework, including walk in client deepening strategies, and track implementation. Drive relevant productivity metrics of the Priority and Personal segment sales team in line with Retail Banking priorities Deliver Priority and Personal segments balance sheet targets and branch profitability Work with anti attrition team to manage balance sheet attrition through proactive client engagement Drive relevant productivity metrics of the Priority and Personal segment and branch network in line with Retail Banking priorities Ensuring the delivery of an appropriate revenue mix of Wealth Management and Retail Products in the segment portfolio Develop and support the implementation of Priority value proposition and its enablers, including country roll-out of Group CVPs Ensure a robust Risk & Control environment through establishing strong pan-channel security and controls and maintaining close engagement with Audit. This includes identifying key risks, issues and inter-dependencies to ensure mitigates are in place. Ensuring the delivery of an appropriate revenue mix of Wealth Management and Retail Products in the segment portfolio Our Ideal Candidate Minimum five o’level credits or better including Mathematics and English Minimum Degree or equivalent qualification with at least 5 years managerial experience in Banking Good knowledge of Retail Banking, products practices and operational risk framework Branch Management including segments Banking and Wealth Management Product knowledge Stakeholder management and influencing skills for problem solving Market and competition knowledge How to Apply Submit your CV and application on company website:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Define overall performance standards and KPIs for Credit Cards and Personal Loans Deliver sales targets of credit cards & personal loans, and product acquisition through sales teams Lead and manage product development and maintenance for CCPL products in line with the overall product and segment strategy Initiate design & development of best-in class product suite Support balanced growth by setting portfolio standards and providing life-cycle portfolio management tools (from on-boarding to retention), Ensure appropriate operational procedures and controls are in place to operate within the Credit & Operational Risk appetite framework Ownership of Country Product Program, alignment of CAs and overall governance; renewal and maintenance of the CAs Ensure compliance to all operational risk policies and adherence to regulations when developing and managing key products and propositions Identify weakness across the end-to-end Retail CCPL risk and control environment and drive r rectification as required and ensure adequate and appropriate system and controls follow Group and Business Policies, procedures, standards and codes, including those governing all Risk types, Compliance, Technology and Operations, Finance and Reputation. Ensure a robust Risk & Control environment through establishing strong pan-channel security and controls and maintaining close engagement with Audit. This includes identifying key risks, issues and inter-dependencies to ensure mitigates are in place. In addition, contribute towards positively positioning the Group with regulators. Our Ideal Candidate Minimum 5 O levels credits including mathematics and English Minimum Degree or equivalent qualification with at least 5 years managerial experience in Banking Good knowledge of Retail Banking, products practices and operational risk framework Branch Management including segments Banking and Wealth Management Product knowledge Digital Banking Stakeholder management and influencing skills for problem solving Presentation skills Financial and analytical skills Market and competition knowledge How to Apply Submit your CV and application on company website:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Deliver revenue targets for deposits and secured assets Deliver deposits and secured assets balance sheet targets Deliver sales targets of Employee Banking, deposits and mortgages, and product acquisition through sales teams Drive relevant productivity metrics of the segment sales team in line with Retail Banking priorities Identify and execute strategic and tactical actions to drive growth of deposit and secured assets product portfolios Ensure that effective account planning and leads conversion processes, and robust pipeline management are in place for sales teams Lead and manage product development and maintenance for Retail Deposits and secured assets products in line with the overall RB strategy Manage funding costs by developing and operating appropriate pricing tools and processes across retail Ownership of Country Product Program, alignment of CAs and overall governance; renewal and maintenance of the CAs Work with segments team to identify key target segments for Retail Deposits and Mortgage products with the aim to delivery best-in-market Customer Value Propositions (CVP) Support new product and proposition development in coordination with Group and segment teams Support balanced growth by setting portfolio standards and providing lifecycle portfolio management tools (from on-boarding to retention) Our Ideal Candidate Minimum five (5) O’level Credits or better including Mathematics and English Minimum Degree or equivalent qualification with at least 5 years managerial experience in Banking Good knowledge of Retail Banking, products practices and operational risk framework Branch Management including segments Banking and Wealth Management Product knowledge Digital Banking Stakeholder management and influencing skills for problem solving Presentation skills Financial and analytical skills Market and competition knowledge How to Apply Submit your CV and application on company website:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Key Activities Origination Interact with the client, gather deal requirements, financial statements and other inputs for performing quality analysis and due diligence. Work with RM/product partners in structuring credit solutions for the clients and ensuring the appropriateness of the products. Liaise with GAM Credit for limit approval/allocation. Financial analysis of institutional customers using credit skills, ratio analysis, evaluation of parent support policies, judgment of management strategy. Evaluation and understanding of risks associated with individual transactions, products and borrowers. Responsible for end-to-end BCA process including preparing all the tools like Raptor, Scorecard, etc, in-depth analysis of various risks, quality presentation and ensuring fast credit approval. Ensure that the approval procedures, standard of credit and maintenance, conform to controls/procedures established by head of credit for the business unit. Ensure compliance with bank policy and to ensure Bank Policy breaches are properly authorised at the correct senior approving level. Spread of financial statements and raising appropriate concerns. Liaise with GAM Credit for limit approval/allocation. Coordinate and prepare for CIC meetings Post Deal Account Monitoring Monitor receipt of quarterly/ annual financial information for annual review. Monitor quality of the portfolio by tracking Excess/past dues, strictly complying with ASTAR, EAR processes. Ensure timely submission of quality Quarterly Credit Reports Monitor Risk Triggers, Covenants and other Credit Conditions and report appropriately Ensure zero BCA over dues. Liaise with Credit on BCA and other credit issues and ensure quick turnaround on queries. Proper maintenance of Credit files and ensuring Audit Ready at any time Attend CIC, Portfolio / Mark to Market calls along with the RMs In partnership with the Relationship Manager, ensure timely identification of accounts to be put in EAR as per the Bank’s Policies and Guidelines Participate regularly in account planning sessions to ensure familiarity with customer business. Aml & Cdd Full accountability for ensuring total compliance to current Customer Due Diligence (CDD) and Anti-Money Laundering (AML) policy guidelines and changes as advised from time to time by Group and Regulators Our Ideal Candidate The job requires strong analytical skills which could be acquired by the following: Minimum five (05) credits or better including Mathematics & English University degree in business/commerce/economics is preferred however a degree in science or other field where analytical skills are gained is acceptable. Training: Standard Chartered Bank’s Credit skills Assessment programme (CSAP), Financial Institution Credit Curriculum (FICC) are added advantage. Proactive sales skills, and proactive negotiation skills. Professional: AICB/CPA/CPS qualification are added advantage Experience: At least one year’s experience in a busy Credit Management/ Analysis Area of a major commercial bank is preferred. How to Apply Submit your CV and application on company website:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Business (Responsibilities related to the delivery of business and / or financial objectives) Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends. Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC. Processes (Processes for which the role is responsible under the ORF as 1st & 2nd line; for executing / completing, and for supervising) Develop, keep up to date and recommend for approval by the relevant Risk Committee, appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements. Providing governance and oversight over the implementation of FCC-related policies and procedures in [Globa/Region/Country/Business] to ensure compliance with such policies and procedures. Provide advice to relevant stakeholders on compliance with Group standards relating to [AML/Sanctions/ABC]. Risk Management (Responsibilities Under Risk Management Framework – both execution and supervisory) Ensure the suitability and quality of case data maintained on enterprise case management systems. Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management. Apply risk and data analytic tools/techniques to optimise and tune relevant detection scenarios, and screening and monitoring systems. Ensure that detection scenarios that are developed and deployed are fit-for-purpose. Review and assess existing system and controls relevant to FCC to ascertain operational performance and effectiveness. Align/support with the alignment of relevant systems and controls to industry best practice and close out any compliance gaps. Ensure that the relevant lists and database as used by the screening systems are up to date. Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks. Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Assess risks arising from products / segments / geographies / customers / transactions. Advise relevant stakeholders on outcomes of [AML/Sanctions/ABC] risks identification and assessment methodologies. Conduct a root cause analysis on the control/other failures to ensure lessons are learned across the bank. Provide intelligence inputs to support calibration of bank’s Risk Methodologies (including aggregate client risk, product risk and country risk assessments). Governance Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF). Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function. Project/Change Management Regulatory & Business conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Work to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Our Ideal Candidate Qualifications GCSE O’level minimum 5 credits or better including Mathematics & English A university degree is preferable Good understanding of AML,ABC & Sanctions Good Interpersonal Relations Good communication skills How to Apply Submit your CV and application on company website:
About Standard Chartered. We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. J3093) - (1800028633) The Role Responsibilities Purpose: To drive Treasury marketing activities through sales and product offering to corporate and institutional clients towards attainment of the financial targets. To put a strategy in place for increasing the Bank’s Share of existing clients business (FX, Bonds, Money Market and Structured Products) for enlarging the current portfolio of institutional clients. To devise systems whereby results of the marketing efforts are reviewed periodically with the Head of Treasury and other team members and reconciled against targets. To increase new products and initiatives in the market place with the object of improving profitability. To conduct presentation to existing and potential customers in order to increase awareness of the Treasury products and to build relationships. To maximise returns on FM and CB Wealth products across the Commercial Banking (CB) segment within your Region of responsibility To ensure you have the right coverage model and product delivery channels for CB clients in your Region Responsibilities: To set up new revenue streams by exploring new market niches and selectively introducing new products. To set up a clear and coherent marketing plan. To set up an aggressive calling plan across existing and potential clients. To monitor business performance on an ongoing business vis-à-vis budget and take proactive measures to achieve it. To work closely with CIB and CB teams with a view to expanding Global Markets franchise. To ensure that the clients of the Bank are serviced efficiently by quick quotation of rates, quality inputs on the markets and regular contact on telephone etc. To ensure that necessary steps are taken to address regulatory and internal control guidelines. To manage an exclusive list of clients as and when required to do so. To cross sell CIB & CB products to the customer base To value add to the customers business by selling Fixed Income and Derivative Products To increase e-commerce penetration for each country client portfolio To ensure compliance with all applicable Group Compliance Standards and local regulations under the CRM framework Develop and maintain good relationship with regulators Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. People and Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people, and ensure that holders of all roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Governance Regulatory and Business conduct: Provide oversight in line with the Standard Chartered Conduct Principals to ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws (e.g. laws governing securities activities, company law) and anti-money laundering regulations and guidelines.] This includes the responsibility for the conduct of individuals in the Financial Markets Sales Zambia ensuring behaviours set out in the Group Code of Conduct are followed and that Financial Markets Sales Zambia achieves the outcomes set out in the Conduct Principals and Pillars. Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compl...
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities To manage the loan repayment and scheme advice process ensuring quality of service Customer service management To ensure compliance with local Credit Policy, national legal regulatory and government bodies requirements First level of appraisal for all applications received must be done Ensure timely and accurate data entry Manage and achieve all defined and agreed service quality measures Ensure compliance to credit policy guidelines Processing of Direct Receipt Entries Processing of Capital Reduction Processing of Refunds Processing of Early Settlements Processing of Advices to scheme administrators Reconciliation of our Suspense accounts i.e Lisa, Disbursement accounts daily Manage application process to achieve agreed loan turnaround times and maximize approval rates Maintain healthy relations with Credit and Credit Operations with view to harmonize workflows and quality of service. Fully comply with all policies and procedures and KCS to achieve satisfactory audit grades in local & Group audits Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Our Ideal Candidate Degree / Diploma (or equivalent) in banking related field Minimum two years work experience Credit assessment skills Good interpersonal and communication skills Excellent team building qualities; In-depth knowledge of products, services and customer service issues. Well-informed of the market competitive structure, industry practices and regulations for credit delivery. Excellent interpersonal and networking skills, internally and externally. Computer literate (Word, Excel, Power Point, and the use of other spreadsheets); Sound knowledge of banking practice and theory How to Apply Submit your CV and application on company website:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Business Achieve individual financial and non-financialtargets while contributing towards team’s overall deliverables through: effectively generating new business – identify prospects and convert in line with the Bank’s appetite strategically formulating account plan – provide clients needs-based solutions, structure appropriate credit facility, and execute various banking transactions proactively building trusted client relationships – maintain a portfolio of active and growing customers Market and sell broad range of products including trade service, cash management, treasury and investment Prepare credit proposal and loan application of customers; prepare annual review on timely basis Work closely with credit team to ensure good quality lending decisions are made; to ensure the strict adherence to the prevailing EAR / credit policy Implement agreed business plan to achieve sales/ revenue targets Generate creative ideas on customer acquisition and products/ services Regularly feed back to Team Leader and peers on new and anticipated financial and service needs and recommend appropriate improvements to processes on new products Maintain a high level of professionalism in client engagement, internal stakeholder management and other business conduct Processes Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes. Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level. Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth. Conduct regular and timely customer due diligence (CDD) reviews Ensure CDD profiles are error free for timely sign off Follow and comply with AML CDD policies and procedures where applicable Identify KYC issues, provide solution or escalate to line manager if necessary Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures People and Talent Embed the Group’s values and culture Coach peers and more junior staff as appropriate Partner effectively with internal stakeholders to deliver effective client solutions Risk Management Abide by appropriate frameworks to guarantee that business is carried out within the Group’s risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders. Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM). Abide by the Group’s values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees. Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees. Do what is right in order to avoid reputational risks and operational losses Governance Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable): Anti-Money Laundering (AML) and all applicable money laundering prevention procedures Client Due Diligence & Related Periodic Reviews Client Suitability Standards Treating Customers Fairly Approval & review of Credit Applications Maintain Documentary standards Data Confidentiality Cross-Border Policy Sanctions Environmental and Social Risk Management (ESRM) Anti-Bribery and Corruption (ABC) Embed the Group’s values and code of conduct to en...
About Standard Chartered. We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Job Purpose Validation and approval of all securing documentation for all customer accounts in accordance with Bank’s policies. Ensuring documentation and approval conditions have been perfected and met, deferral or waiver held prior to release of facilities. Provide an independent control over the credit process, thereby minimizing the risk of loss. Assist management in overseeing the daily operations of the documentation team with the aim of maximizing the use of skills and optimum utilization of resources. Key Responsibilities Review documents received from the business on behalf of customers for completion and enforceability. Issue Security Compliance Certificate/Document Deferral Note /Partial Security Compliance Certificate when all the right documents are in place. Liaise with internal and external Legal counsel for effective resolution of documentation issues. Preparation of BFLs and other relevant documents for customers Update documents received from the business in Collateral Management System. Review the daily reports generated from Collateral Management System. Ensure collaterals are registered with the Collateral Registry Temp/perm out document from Collateral Management System through the appropriate process. Ensure timely reporting of Capacity Plan/Daily Activity Tracker and others. Supervise the preparation and issuance of BFL for all the segments. Function as a third back up to the custodian in terms of retrieval of files from the strong room and recording same in the file movement register. Ensure timely communication of issues and documentation deficiencies to the business and Credit and follow-up for corrective actions. Escalate significant documentation and operational issues to Head, Credit Risk Control and Credit approvers as appropriate. Ensure strict adherence to Global Service Standards (GSS) standards for preparation, scrutiny of documents and release of facilities to Customer. Pro-actively offer solutions to issues and ensure resolution thereof. Suggest and implement process-improvement measures and practices to improve the efficiency of the department. Our Ideal Candidate Know How and Experience Good knowledge of legal and regulatory requirements Excellent oral and written communication skills. Good knowledge of Group’s Operational Risk Policy, Standards, local regulations and Legislation on the prevention of money laundering (including Customer Due Diligence) and Credit policies of the Bank. Good team-player with excellent interpersonal skills. Ability to work under pressure and adhere to tight deadlines. Diploma or University degree qualification or 3 years and above experience in the bank. Experience in credit, documentation processing would be an added advantage. How to Apply Submit your CV and application on company website:
About Standard Chartered. We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities To achieve agreed individual financial and non-financial targets by acquiring, growing and retaining profitable Commercial Banking customers within acceptable risk parameters. Contribute toward achieving team’s overall target and delivering optimal portfolio return. Collaborate and build effective partnerships with other RMs, team leaders, segment heads, as well as colleagues in CDD teams and partners in risk, compliance, other support functions, and product Our Ideal Candidate University Graduate Minimum 5 years of relevant experience in serving business/commercial/corporate clients. Experience in servicing international businesses under the cross-border context is a plus Excellent financial analysis skills and ability to assess client creditworthiness and key risk considerations / mitigations Sound product knowledge on trade, cash, lending and FX and strong understanding of local industries, supply/value chains and market environment Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking Firm in all business guidelines and compliance issues Sound knowledge of financial markets and investment products Outstanding communication and presentation skills How to Apply Submit your CV and Application on Company Website:

Jobs in Zambia by Standard Chartered Bank Zambia Plc

Zambia jobs

The ultimate guide on how to get a job in Zambia

The Zambia jobs market is fast paced because jobs are in short supply. Jobs are mainly advertised in national newspapers and through word of mouth. You can also find Zambian jobs online through recruitment websites and social media sites like LinkedIn.

We’ve written this guide to help all Zambian job seekers in their quest to find a rewarding job. We’ve had the experience of being the job seeker and the recruiter in Zambia and the UK. Our intention is to use both the Zambian and international perspective and experience we have so you can get the best of both worlds. This guide will cover:

  • Zambia jobs and the recruitment process
  • Application tips for jobs in Zambia
  • How to find jobs in Zambia the unconventional way
  • Where Zambia jobs are advertised

Zambia jobs and the recruitment process

Job advertisements

Jobs are mainly advertised in Zambia’s national newspapers and through word of mouth. Get the full details on how you can get the latest on jobs by reading our guide on where they are advertised.

Vacancy windows for jobs in Zambia

Because of the stiff competition for jobs in Zambia, the vacancy window for entry and some mid level jobs tends to be very tight. This is to help recruiters minimise application numbers. The more professional the job the longer the vacancy window tends to be. When you see a job you are interested in, you’ll need to take prompt action.

Application process for Zambia jobs

Nowadays, more and more companies will ask you to email your CV and application documentation. However, some organisations, especially Government organisations will still ask you to deliver a printed or handwritten application.

Communications from the employing organisation

Because organisations usually get a high number of applicants they are unlikely to communicate with you or provide any feedback, except to invite you for an interview if you are successful.

Interviewing for Zambia jobs

Make sure you check your emails and answer your phone for any communications with a potential employer. Since it is an employers market they are unlikely to chase except if you stand out as a high quality candidate. Companies will not alway tell you about the interview format. Expect anything from one to one interviews, panel interviews, tests and even group work with other applicants. If you want to be prepared, it won’t hurt to ask about what they expect of you. If you are applying for a job as an expat or returning resident, organisations may interview you by video link such as Skype.

Trials and probation periods

Most companies will start new recruits on a trial probation period, usually around three months. This may be longer if you are entering a training programme or a more established organisation.

Application tips for jobs in Zambia

Getting a job anywhere is about you being able to communicate that you're the most suitable candidate for the position. Qualification and experience play a huge part but it also comes down to the effort spent in the application and how you fit in with the company. Distinguish yourself by spending time on your application correspondence. Follow these tips to get yourself started right in the Zambian job market, making sure your emails, CVs and cover letters get opened, read and considered for interviews and positions. All the best!

Step 1 — finding the right job vacancy in the Zambia jobs market

Read our guide on where Zambia jobs are advertised. In addition to the jobs sites, newspapers and recruitment companies we’ve listed in that section, word of mouth is still one of the biggest ways people find jobs in Zambia. Put the word out that you're looking for a job with your friends and family. Remember, that people know people, who know people! Word will get around, especially if you have a proven track record.

Step 2 — applying for jobs in Zambia

With significant competition in the Zambian jobs market it is imperative that you make an effort to stand out. Here are our top job application tips.

Focus your applications and energy

Applying for every job you find can feel very productive, but it’s better to think about quality over quantity. You’ll have more success applying for 10 positions well than for 100 jobs that you loosely fit. Having received many job requests and applications from people from very different backgrounds to The Best of Zambia, we’ve noticed this to be a problem in the Zambian jobs market.

From an employer’s perspective it is frustrating to receive job applications from people who are from altogether different backgrounds that do not have transferrable knowledge, skills and experience. It sends a message that the applicant is thinking, ‘any job will do’. If this comes through, it may well put you on the ‘no’ pile pretty quickly. Although as an applicant it may sometimes feel like any job will do(!), it’s important to take the time to communicate otherwise in your application. The jobs market in Zambia would be more efficient for applicants and recruiters if everyone applied to jobs to which their knowledge, experience and skills are suited to, rather than applying for those loose fit job opportunities.

Demonstrate you are a good fit

To apply for jobs you’re suited to, choose to apply for jobs that are related to:

  • Work experience you have previously had
  • Sectors you have worked in
  • What you have studied or are studying
  • Your areas of interest and your aspirations

There is nothing wrong with seeking a complete career change or applying for jobs that don’t quite follow on from your current position. However, when you do this, it is important to:

  • Clearly explain why you are changing paths
  • Demonstrate how you have transferrable knowledge, skills and experience that would be valuable for the role you are now applying for
  • Reassure recruiters that you do not plan to make a habit of changing direction too often

Don’t apply for more than one position at a company

If an organisation is filling more than one position, and you apply for more than one job at the same company, you'll seem like you are unfocused and looking for any job.

Write a tailored cover letter for each application

Generic introductions don't work especially in the saturated Zambian jobs market. Seasoned recruiters can spot generic introductions a mile off! All they do is make you look like you haven’t made the effort. Instead, take the time to demonstrate you are a good fit by adapting each cover letter to the position you're applying for, identifying relevant accomplishments, achievements and anything you can offer the particular role.

Think about your references

It’s always a good idea to have a reference from a previous employer. Current recruiters will appreciate the chance to speak to a person you have worked for previously. It also demonstrates that you left that position on good terms which is always a sign of a respectable professional individual. You can also consider references from teachers, coaches and church leaders. Having references from friends and family doesn’t look very professional and isn’t recommended simply because they are likely to be biased. Another important point is to ask your referees if they are willing to give a reference. It won’t go down well if they are surprised to hear from your potential employers when they get in touch.

Follow the application instructions

This might seem obvious but many people fall at this first hurdle! If the instructions say send an email to a specific email address, with a specific subject line with specific attachments then do that. Recruiters give these instructions to make their recruitment process as simple and efficient as possible. Those that follow instructions will stand out for the right reasons.

Give your email a clear subject

Your email might not even get opened if it doesn’t have a clear subject line, looks too vague or is unprofessional. Give the reader context such as the position you're applying for.

Keep it short

Zambian recruiters have to go through many applications and might not read beyond the first paragraph of an email or cover letter. Keep them short, concise and focused. Two or three paragraphs are enough although you might consider more, the more professional the job.

Keep it professional

You’re writing to your potential boss. Keep your correspondence professional and skip the slang, abbreviations and emoticons. This is not a text or whatsapp message, so use paragraphs and full sentences!

Make sure it's perfect

Spell check, grammar check and proofread your application document. Then do it again. Read it out loud and if you have trouble spotting your own mistakes, ask someone else to run through it.

Make sure you're contactable

It seems obvious, but make sure you include your contact information. Provide a name, phone number and email address and then be on the alert to answer your calls and check your emails.

Don’t use a work email address!

It’s always best to use your own email address and phone number otherwise it’s not very respectful to your current employees. Imagine how difficult you will make things for yourself if your current employer found out and you don’t get a new job straight away.

Make sure you're online presence is good

Increasingly, recruiters considering your application will search for you online. Make sure you look responsible and trustworthy on social networks such as Facebook, Twitter and LinkedIn. Read more about this, in our section, ‘How to find jobs in Zambia the unconventional way’

Keep encouraged

Looking for a job in Zambia can be a trial. Don't get discouraged. Stay positive and keep moving forward. You can do it!

Step 3 — Interviewing for jobs in Zambia

Prepare, prepare, prepare

It’s essential that you find out as much as possible about the company you are going to be interviewing at. A good place to start is their website (if they have one). Also look for company information on social media channels like Facebook, LinkedIn and Twitter. Research the following key information:

  • Company products and services
  • Key team members
  • Awards and achievements
  • Approach and company culture

Going to an interview equipped with such knowledge enables you to tailor your responses to suit the company and possibly even the people interviewing you. Demonstrating that you know about the company and showing genuine interest will help you stand out. This will always go down positively with recruiters.

Dress code for interviews for jobs in Zambia

They say you only have a few seconds to make the right impression. You should want to make an entrance for the right reasons when going for any level job. Ladies, avoid outfits that are too revealing and have too much jewellery and makeup. Gentleman, iron your shirts and ensure your haircut is professional looking. Other tips are to have clean shoes and ensure you smell nice - small details will make a big difference! Of course, not all jobs require you to dress the same. For example, an interview for a job in fashion will mean you have an opportunity to demonstrate that your style matches with the company. Similarly, going for an interview on a construction site may not require you to be suited and booted. All in all, the research you do when preparing for your interview may help you select the perfect interview outfit. Think about the position, the work you will be doing if you got the job and dress accordingly. It’s a good idea to carry these habits through to when you get the job as well.

Be on time

Never be late for a job interview! It will make your potential employers think you are disorganised and that you don’t care for the job. It’s far better to be early. If you are too early you can always wait elsewhere and then go in 10-15 minutes early.

Be polite to everyone

A good way to make a positive impression is to be polite to everyone you meet when you go for the interview. Being polite and respectful is a good trait to have everyday but even more important at this early stage when you have no idea who is who, or what level of influence they have on the recruiters.

Take the right paperwork

If you have any certificates, letters of recommendation, work samples, or anything you were asked to take the interview, make sure you have them, and that they are professionally presented.

Prepare questions for the interviewer

Most interviewers will give you the opportunity to ask them questions. As someone who has been the interviewer, it’s always disappointing when people don’t have questions or ask the wrong questions. Ask questions that demonstrate your desire to settle in, make a positive impact and to contribute long term. Don’t ask questions about leaving early or whether you can play music!

How to find jobs in Zambia the unconventional way

Apart from the traditional job advertisement route to finding a job in Zambia there are some things you can do to get noticed.

Networking events where you could meet recruiters for Zambia jobs

The is a good selection of events you can attend to be in with a chance to meet potential recruiters. Some examples are Bongo Hive and Startup Hour. Be sure to keep up to date with career development and networking events via our events in Zambia page.

Make a point of making the right impression, holding conversations, listening, asking questions, letting people know what type of job you are looking for and giving out your contact details. A good tip is to connect with people you have met on relevant social media channels after the event, for example, LinkedIn and Twitter. Remember, you may not meet your next boss, but you could meet the person who will recommend you to your next boss.

Demo your work and interests to attract recruiters

The digital world we live in enables you to demonstrate your work, interests, personality and dreams with relative ease. For a relatively low investment you can set up a website/blog where you can post content that may well impress potential employers. If you haven’t got the budget or technical knowledge to set up a website then you can use tools like LinkedIn and Medium to do the same thing. You can write content that demonstrates your expertise, commitment and passion. Sharing photos, videos and audio files are another way to impress. You can also use these website to network online with potential employers. If your blog can help you impress potential employers then remember to include it in your CV and job application.

Work your social media profiles

Too many people only use social media for fun, jokes and proof of their latest weekend shenanigans. It is important to remember that a lot of what you post is public and savvy employers will look you up social media. Think about your social media accounts as places you can share your expertise, show off your personality and aspirations, and also build valuable relationships with people who can help you get that dream job.

Offer to work for free

This may seem counterintuitive but if you are not currently working or studying it’s probably best to do some voluntary work. A potential employer will be impressed that you are filling your time with something valuable rather than just sitting around. Doing voluntary work will also give you an opportunity to learn new skills and gain further experience.

Where Zambia jobs are advertised

1. Newspapers with Zambia jobs

Many large organisations, such as those in the mining, agriculture and development sectors still mainly advertise in Zambian newspapers. These include:

  • Zambia Daily Mail — a national newspaper with a daily jobs section (Monday - Saturday) that is not available online. The best days for jobs are Monday, Tuesday and Wednesday
  • The Post — a national newspaper with a daily jobs section that is not available online. However currently this newspaper is not available
  • Times of Zambia — a national newspaper with a small daily jobs section that is not available online
  • Zambia Daily Nation — an independent newspaper that is widely circulated in Lusaka every day apart from Sundays, but has very few if any job advertisements. It’s online job section is not updated regularly.

2. Online newspapers with Zambia jobs

  • Zambia Eye — it does have a small jobs section but it’s quite dificult to navigate and it’s unclear how recent the jobs are

3. Zambia jobs websites

  • The Best of Zambia — A free and easy way to find jobs in Zambia with new job opportunities listed daily
  • Go Jobs Zambia — A leading job finder website in Zambia with easy to use job search facilities and lots of tips and advice for Zambian job seekers
  • Jobs in Zambia — Lists a handful of current jobs
  • UN Jobs Zambia — Latest jobs are listed by date added and closing date with the ability to search by location
  • Job Search Zambia — Lists 3-10 jobs daily, with good job search facilities
  • Mining Jobs in Zambia — Part of the CareerMine network, this site tends to list 0-3 mining related jobs a day
  • Find Zambian Jobs — Lists jobs daily
  • Job Options, Zambia — a steady stream of latest jobs and jobs finding tips

4. Zambia jobs on international job websites

  • Careers 24 Zambia — One of the leading job portals in South Africa, this site also lists professional job vacancies in Zambia, from supervisors through to Directors
  • CV People Africa — Lists a range of latest jobs in Zambia with a handy progress report that shows hits, shortlisted, interviews and complete status
  • Reed UK — There is sometimes a handful of jobs from international organisation in Zambia on this UK jobs site
  • Recruitment Matters — This Zimbabwean site lists some jobs in Zambia
  • Teaching Jobs — This teaching jobs site advertises Zambian teaching jobs that welcome international candidates
  • PNET Zambia — This South African website lists some professional jobs in Zambia
  • Robert Walters Africa — Some specialist professional Zambian jobs are listed in their East Africa location
  • Career Jet — A useful job search engine that allows you to sort professional jobs by Zambian province and contract type
  • Work in Africa — lists professional jobs in Zambia
  • CA Global Africa Recruiment — focuses on the mining, oil and gas, banking, finance, telecoms, IT, engineering, construction, power and energy sectors

5. Zambia jobs on Facebook

The 3 leading Zambian job advertisers on Facebook are

When you search for ‘Zambia jobs’ on Facebook you may also get one off job advertisements by specific organisations, so it’s worth searching Facebook too. When you spot a company that posts a job vacancy on Facebook, they are likely to do it again, so it might be worth liking their page to be in with a chance of seeing their vacancy updates.

6. Zambia jobs on LinkedIn

LinkedIn has a jobs tab which allows you to add your location. The search facility isn’t that great because it will throw up some jobs in other locations. So you can do a search to only highlight Zambia, Lusaka (or you city of choice) or ZM jobs, (Ctrl F) and then apply through LinkedIn.

7. Recruitment companies in the Zambian jobs market

There is a range of recruitment companies in Zambia who you can register with. Start by finding out as much about the company as possible, such as, if they focus on a specific sector. Then pitch yourself to them, following their registration instructions — remember they are the connection between you and your ideal job.

Unlisted businesses