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Here is an opportunity to work in a true pan African Company with increasing financial inclusion through entrepreneurship We are hiring! Key Responsibilities Assist the auditor in the execution of process and programme audit plans; Ensure the organisation is compliant with regulatory requirements; Serve as an active member of the process and programme audit team directly executing medium/high priority/risk internal audits; Provide analysis on process and programme internal audit data, identifying weaknesses in internal controls, risk areas and trends, and reporting these to management, with recommendations on possible mitigations and enhancements; Assist in compiling final process and programme internal audit reports for management review; Measure/evaluate compliance to statutory and regulatory requirements and the company’s policies and procedures and Ensure capital projects or investments comply with internal control processes and report on any identified non-compliant processes. Candidate Requirements: Minimum Bachelor of Commerce Degree in Accounting/Audit/Finance Professional qualification in Information Systems Auditing (CIA, ACCA, CMA or CISA) is advantageous Minimum of 3 years’ experience in an area of specialisation Experience working in a small to medium organization Strong analytical skills How to apply Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted. Women are strongly encouraged to apply: Note: Only shortlisted candidates will be contacted. everywhere you go
We’re Good Together Here is an opportunity to work in a true pan African Company with increasing financial inclusion through entrepreneurship. We are hiring! Key Responsibilities: The key responsibilities for this role include but not limited to the following: To provide administrative support to Chief Sales and Distribution Officer and department, and follows through general office management procedures to facilitate smooth operations of the department Maintain general office upkeep of equipment and maintenance, stocking office and stationary supplies. Attend to office calls and transfer appropriately. Coordinate purchasing process for the department. Interact with visitors, suppliers and vendors. Maintain office calendar and diary for the Chief Sales & Distribution Officer. Prepare communications for Chief Sales & Distribution Officer and entire department. Undertake general office management and administration. Undertake travel arrangements for local and international travel. Undertake general clerical duties including, typing copying, mailing as well as filing. File and retrieve organizational documents, records and reports. Coordinate and maintain departmental records and expense claims. Compile, transcribe and distribute minutes of meetings. Coordinate meetings and function arrangements for the department Candidate Requirements: Grade 12 Certificate with 5 credits or better- English and Mathematics are a must College Diploma in administration or secretarial Experience of three (3) years in an administrative role in a corporate environment carrying out general office responsibilities and procedures Women are strongly encouraged to apply: Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted. Note: Only shortlisted candidates will be contacted. everywhere you go Method of Application To apply for this job email your details to the email below:
We’re Good Together Here is an opportunity to work in a true pan African Company with increasing financial inclusion through entrepreneurship. We are hiring! Women are strongly encouraged to apply Key Responsibilities The key responsibilities for this role include but not limited to the following: Lead the development and implementation of annual Enterprise Business plans including departmental goals, strategies, objectives and budget based on rigorous environmental and competitor analysis and MTN Zambia imperatives Provide leadership with visibility, decision support and control required to understand and provide effective governance for Enterprise Business operations Lead the development, implementation and review of policies, process and procedures for effective management of Enterprise Business operations Develop and employ relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure that business targets are met and exceeded; Maintain effective business networks with key internal and external stakeholders including national regulatory and competition authorities to ensure full compliance with required license provisions, sector regulations and competitive laws and regulations Effective and efficient management of Enterprise Business risks to ensure timely delivery and execution of the overall business strategy; and Manage and develop the Enterprise Business team through effective linkage of performance management, learning and development, talent management, and Employee Value Proposition to achieve optimum performance. Candidate Requirements First degree in Marketing/Sales, Business Administration or related area of study. Master’s degree in Business Administration or Sales/Marketing will be a definite added advantage. Minimum of ten (10) years practical experience in Sales & Distribution management with at least seven (7) years in large to medium sized industry. At least five (5) years in a senior management role. Experience in medium to large subsidiary of multinational/telecom company. How to Apply To apply for this job email your details to the email below:
We’re Good Together Here is an opportunity to work in a true pan African Company with increasing financial inclusion through entrepreneurship. We are hiring! Women are strongly encouraged to apply Responsibilities Responsible for MTN Zambia KYC in line with BOZ and ZICTA KYC guideline; Responsible for Distribution Policy, Processes, Contracts and ensure Implementation and Control; Provide Strategic Distributor Operations Guidelines & Annual Key Performance Indicators (KPI’s) to drive Commercial activities Lead the development strategies to ensure commercial stock availability and logistics across all channels Lead the development of strategies and programs to drive customer acquisition, channel growth, trade loyalty and product development Lead development of go to market models for new products and services Lead the development of Divisions analytics and provide Regional Teams with insights and analytics to guide execution for business growth Contributes to the development of methodologies and reports to effectively analyze results and performance against KPIs and share key insights Responsible for developing the Country Trade Marketing Strategy and BTL implementation guidelines in key retail trade channels, Distributor shops and company owned stores Partner with internal and external teams to develop assets and to ensure consistency in message and branding across all markets and distribution channels Manage Trade support budget to ensure effective budget management and optimize resource allocation to achieve profitable growth Candidate requirements: A Degree in Marketing/Sales/Administration or Supply Chain. A Postgraduate Degree is an added advantage 8 years relevant experience of which Manager track record of 5 years or more and at least 3 years in relevant sector/ industry Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted. Note: that only shortlisted candidates will be contacted. everywhere you go How to Apply To apply for this job email your details to the email below:
Women are strongly encouraged to apply Responsibilities To deliver the algorithm and segmentation for offer targeting To manage the recommendation engine based on reinforcement analytics To manage reporting and the integration of Business Intelligent and CMS To manage ETL from the business perspective Establishing specifications & standards for development & implementation of BI Working with leadership team to develop & implement the BI & reporting strategy Create reports/dashboards/scorecards Create ad hoc reports for internal Business Intelligence team & external customers Prepare architecture for data, prepare strategies and provide business object solutions as per requirements Supervise and review efficient working of all Business Intelligence projects and analyze requirements and perform appropriate tests Administer projects, prepare updates and implement all phases for project to achieve all project objectives Analyze all complex data and identify requirements for business enhancement in project Candidate Requirements: First degree in Computer Science or Statistics and any related degree 3 years experience in the telecommunications industry Cross functional experience in IT and business Computer programming and development skill are an added advantage Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted Note that only shortlisted candidates will be contacted. How to Apply To apply for this job email your details to this email:
Here is an opportunity to work in a true pan African Company with increasing financial inclusion through entrepreneurship, creaming it up with a “good together feel” Women are strongly encouraged to apply Responsibilities Plan and develop segment growth tactical strategy in conjunction with Product development and Brand teams Work with relevant units to develop and utilize customer engagement platforms based on customer insights for the segment. Effectively measure and evaluate activities and general performance within the youth value segment. Support in the development of relevant advertising/communication to the segment. Responsible for the youth segment customer acquisition from marketing Collaborate closely with Product & Offer Management team to understand product capabilities and benefits, create customer and partner-facing content for new releases and product launches Provide support on pricing and promotional strategy Track product and initiative success Participate in customer-facing forums, trade shows, industry forums and technology partner conferences Create and deliver product presentations, enablement materials and briefings to customers, customer experience and other stakeholders Youth Loyalty management Candidate Requirements First degree in marketing or any other Business/Commerce related degree 3 years Marketing experience within an FMCG or Advertising / Communications Industry Experience in the telecommunications industry Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted. Note that only shortlisted candidates will be contacted. How to Apply To apply for this job email your details to this email:
Here is an opportunity to work in a true pan African Company with increasing financial inclusion through entrepreneurship, creaming it up with a “good together feel” Women are strongly encouraged to apply Responsibilities To conduct solution analysis on new Rich Media Services (RMS) To manage the RMS product roadmap and work on integration with multiple vendors To implement the treat customer fairly Programme To work with the brand team on developing compelling Go To Market for RMS services To manage service performance and revenue performance of the RMS services To implement new RMS services that will increase revenue and customer Performance analysis and reporting Candidate Requirements First degree in Marketing, social sciences and any related degree 2years experience in the telecommunications industry Experience with RMS and Value Added Services vendors Experience in marketing Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted. Note that only shortlisted candidates will be contacted. How to Apply To apply for this job email your details to this email:
We are good together Here is an opportunity to work in a true pan African Company with increasing financial inclusion through entrepreneurship, creaming it up with a “good together feel” Women are strongly encouraged to apply Key Responsibilities To manage risks through facilitation of identification and assessment of the management of business risks of mobile money within MTN Zambia Facilitates the identification, assessment and action planning for the management of business risks through mobile money transactions in MTN Zambia, in collaboration with departmental Risk Champions Monitors the implementation of action plans for the management of risk in mobile money, and prepares reports highlighting progress and actions required to maintain plans on course Prepares and disseminates communication aimed at raising awareness of risk management within mobile money unit Provides risk management support for mobile money initiatives implemented within MTN Zambia Support and assist with the implementation of the Anti-Money Laundering directives Ensures that risk issues identified are monitored, reported, escalated to relevant person/s and (board) committee/s and that corrective actions are taken Develop and implement the appropriate operational risk and compliance and audit frameworks in MM and align these to MM, thus ensuring that appropriate governance processes and structures are in place Candidate Requirements Diploma in Accounting, Business Studies, or Law Proven data analysis skills with MS Office A minimum of 3 to 5 years’ experience of auditing/risk management (compliance experience will be an added advantage) within an internationally recognized practice/firm or banking environment. Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted Note that only shortlisted candidates will be contacted. How to Apply To apply for this job email your details to this email:
Women are strongly encouraged to apply Responsible for planning and execution of GSM and Mobile SIM registrations in line with ZICTA and Bank of Zambia (BOZ) Regulatory Requirements. The role also involves; continuous evaluation of processes and interfaces to ensure compliance of high-quality registrations, implementation of new acquisition processes and compliance of the existing customer base as per regulatory requirements. Responsibilities: Manages MTN Zambia KYC in line with BOZ and ZICTA KYC guideline. Assists in developing and managing MTN Sales Back Office operations, processes and procedures to ensure adherence to all regulatory and license requirements including KYC reporting, compliance tracking and investigation. Management of storage process in line with BOZ / ZICTA KYC guidelines. Develops and manages MTN SIM registration product training strategy. Manages contracts and application forms from dealers, business partners, merchants and customers. Monitors, coordinates and improves efficiency of support services such as IT, HR, Finance and MTZ central finance. Back office operational control and customer support including but not restricted to agent queries. Runs MIS reports and produces statistics e.g. trend analysis graphs Acts as a support link to Compliance and Finance on ensuring that KYC requirements are adhered to within the MTN Distribution Channel. Completes and returns daily/weekly/monthly operational reports. Assists the internal, external and state auditors during the conduct of their audits. Carries out any related duties that will enhance the mission of the job. Set goals and objectives for direct reports, monitor progress and maintain motivation Manages performance and career development of direct reports. Manage performance of team by periodic appraisals and mentoring. Identify staff training and development needs and support the implementation of necessary actions. Candidate Requirements A Bachelor’s degree in business or IT related field /Equivalent qualifications Grade 12 certificate Minimum of 5 years’ experience in area of specialisation in a medium to large organization with 3 years supervising/managing others Good understanding of KYC management process. Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted Note that only shortlisted candidates will be contacted How to Apply To apply for this job email your details to the email below:
Women are strongly encouraged to apply Responsibilities Provides delivery, technical and management oversight for all activities Oversees a project portfolio that addresses business and technical needs, achieving ‘On Time’ and ‘On Budget’ targets and customer scope and quality targets. Ensures projects are properly sequenced based on business priority, dependencies, and team capacity; assigns resources to projects and other work assignments; manages demand versus capacity gaps and resource contention issues. Ensures that standards and best practices are published, maintained, and enforced Reviews and approves all applicable project documents and deliverables Ensures that all customer expectations have been met through delivery of services or projects Manages and sets stakeholder expectations Manages respective disciplines throughout the life cycle; identifies areas of opportunity for improvements, simplification, and rationalization; ensures applications are maintained and serviced Participates in the creation and maintenance of application/product roadmaps in assigned domain. Monitors solution delivery performance metrics, measures, and Key Performance Indicators (KPI) to ensure quality and operational efficiency and effectiveness. Monitors performance domain Service Level Agreement’s (SLAs), and inputs into / participates in service reviews with business. Conducts performance appraisals of staff and provides career guidance though regular coaching. Secures appropriate resources for projects, engaging with the business, and facilitating service delivery Shapes thinking on how technology solutions support the goals of the business Analyzing business problems and key issues and developing strategic business analytic implementation plans (‘road map’). Provides a single point of contact and accountability and acts as the primary contact point for escalations within domain Candidate Requirements BSc Degree in IT/Software Engineering or related discipline. ITIL Certification Certification in Project Management (PMP, CAPM, PRINCE2) and/or Business Analysis will be an added advantage 5+ years IT experience with a variety of technologies supporting the full software development life cycle, including analysis, design, development, installation, support and modification 5+ years’ experience leading and managing development initiatives with a strong sense of software development methodology such as Agile, waterfall, etc. Advanced analytical, problem solving, and conceptual skills along with strong related technical skills, and a track record of successfully working as part of a team that organizes, plans, and executes large-scale projects from concept to implementation. A strong knowledge and background of the QA/Testing domain. Effective communication skills to interact with all levels of technology and business partners Excellent facilitation skills Analytical and methodical approach to problem solving; Self-driven and able to work independently Experience in the Mobile telecommunications sector will be an advantage. How to Apply To apply for this job email your details to the email below:
Women are strongly encouraged to apply Key Responsibilities Effectively manage the sales of Home Internet solutions based on set targets Develop and manage sales area Manage Business Clinics Able to plan and execution market storms Build and manage a client portfolio Monitor customer behavior and trends and provide feedback into sales processes Creating appropriate process and environment that promotes acquisition and retention Candidate Requirements Grade 12 with minimum of 5 ‘O’ levels Advanced diploma or University degree in relevant discipline Computer literacy Basic knowledge of sales. Selling, communication and marketing ability Able to work with minimum or no supervision Good negotiation skills Self-motivated, dynamic and a self-starter Team player How to Apply To apply for this job email your details to the email below:
Responsibilities Develop strategy for the Corporate Services function in line with MTN Group requirements and global best practice in order to ensure that the organization is viable both internally and externally Prepare Corporate Services annual work plans and budget and ensure the effective execution thereof for the achievement of business objectives Offer legal services advice and representation to advance and protect the commercial interests of MTN Zambia Provide leadership in managing disputes and litigations involving MTN Zambia Provide recommendations regarding interconnect strategies and frameworks and participate in negotiations and review of interconnect agreements with other operators & capacity leasing agreements Build capacity within MTN Zambia to comply with legal and ethical standards, practice good corporate governance and effective leadership Create and maintain amicable working relationships with regulators and ensure sustainable stake holder engagement Monitor and keep MTN Zambia abreast with policy developments, bills and new policies within the legislative/regulatory arena Lead MTN Zambia to best practice through the social impact achieved through Corporate Social Investment initiatives Prepare periodical and Group reports on the performance of the department as required Good public relations with well built professional, corporate and social networks Candidate Requirements LLB or other recognized law degree from a reputable institution. Master’s Degree in relevant area of Law Advocate of the High Court and Supreme Courts of Zambia Post Graduate training in Telecommunication Regulation will be a definite advantage. Advanced Management Development Program At least 7-10 years’ experience in corporate and legal services of which 3 years must be at senior management level. Telecommunications experience is advantageous. How to Apply To apply for this job email your details to the email below:
Responsibilities Develop strategy for the Corporate Services function in line with MTN Group requirements and global best practice in order to ensure that the organization is viable both internally and externally Prepare Corporate Services annual work plans and budget and ensure the effective execution thereof for the achievement of business objectives Offer legal services advice and representation to advance and protect the commercial interests of MTN Zambia Provide leadership in managing disputes and litigations involving MTN Zambia Provide recommendations regarding interconnect strategies and frameworks and participate in negotiations and review of interconnect agreements with other operators & capacity leasing agreements Build capacity within MTN Zambia to comply with legal and ethical standards, practice good corporate governance and effective leadership Create and maintain amicable working relationships with regulators and ensure sustainable stake holder engagement Monitor and keep MTN Zambia abreast with policy developments, bills and new policies within the legislative/regulatory arena Lead MTN Zambia to best practice through the social impact achieved through Corporate Social Investment initiatives Prepare periodical and Group reports on the performance of the department as required Good public relations with well built professional, corporate and social networks Candidate Requirements LLB or other recognized law degree from a reputable institution. Master’s Degree in relevant area of Law Advocate of the High Court and Supreme Courts of Zambia Post Graduate training in Telecommunication Regulation will be a definite advantage. Advanced Management Development Program At least 7-10 years’ experience in corporate and legal services of which 3 years must be at senior management level. Telecommunications experience is advantageous. How to Apply To apply for this job email your details to the email below:
Responsibilities Build and maintain a compliance universe for both regulatory obligation and policies and processes, that will be used as the base for development, enhancement, monitoring and oversight over compliance requirements in this space Hold relevant business units accountable for the implementation of effective strategies to ensure compliance to all relevant laws and regulations and policies and processes Stay abreast of all relevant compliance and regulatory requirements, assess the impact of these and assess whether the business is adequately informed to prepare for changes Work with the MTN Regulatory functions and provide input into Regulatory policies/regulations, legislative framework and future impact of new Regulatory policies and legislation – with a specific focus on the impact of such regulations or policies on MTN’s business Monitor the effective cascading of the Compliance strategy into the Compliance Monitoring business plans to ensure vertical alignment and horizontal integration with other interfacing strategies Promote and support a risk minimizing culture in alignment with Compliance’s role as the second line of defense Monitor compliance to relevant laws and regulations and policies and processes, through the introduction and execution of an effective compliance program Provide input into development of new MTN policies. Implement standards for testing methodologies, techniques and procedures and conduct robust quality standard programme Deliver an effective second line of defence through the operationalization of the Compliance Monitoring and Testing model across MTN Monitor and report to MTN leadership on the compliance of best practice and processes Maintain continuous oversight of collection and dissemination of any regulatory, Compliance Monitoring and Testing and audit issues to provide ongoing reporting to the Head: Risk and Compliance Promote and support a risk minimizing culture in alignment with Compliance’s role as the second line of defense Lobby key stakeholders to shape and change policy and draft legislation impacting on Compliance Candidates Requirements: Minimum of 4-year tertiary degree MBA or master’s advantageous Relevant certification / accreditation / membership with professional body as required for role Minimum 5 years of Compliance Experience, with at least 3 years in an Enterprise Risk / Risk environment in a medium to large Organisation Experience in risk assessments is mandatory Experience in working across diverse cultures and geographies (advantageous) Understanding of risk environments for telecom industry sector is advantageous Understanding of emerging markets is advantageous How to Apply To apply for this job email your details to the email below:
Responsibilities Create and execute detailed test scripts, test plans and test cases Work closely with Application Engineers to create test specifications. Review and analyze User Requirements Specifications. Assist in the identification, evaluation, and implementation of vendor-supplied package releases Assist in confirming the functionality as well as the compatibility with existing product features Ability to tackle problems that require extensive data gathering, investigation, review, and analysis Participate in brainstorm and design sessions with the intent of writing and completing test scripts for the use by any system tester or QA staff member Ability to completely and concisely write all necessary project documents required to complete project audits Read, understand, and interpret complex business and technical designs. Candidate Requirements: Bachelor’s degree preferably in IT/Software Engineering or related discipline Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions Strong communication skills, ability to interpret business rules and technical design Ability to analyze a situation and isolate root causes Proficient in Microsoft Office products (particularly Project, Visio, Word and Excel) Technical skills can be trained. How to Apply Submit your CV and application on company website:
Responsibilities Prepare annual plan and budget to implement Sales and Marketing Regional strategy Build strong distribution network within the Region, and manage the relationships between MTN and Distributors and stake holders in the marketing fraternity Lead the identification of new sales opportunities and focus sales effort through the Regional Managers Liaise with Regional Managers to ensure adequate support is provided to distributors ensuring appropriate branding, adequate stocks, capacity building, training on any new products and services and resolution of conflict Liaise with Marketing and Regional Managers for any research, campaigns and other marketing activities Liaise with Networks for the resolution of any network problems in the Region through active participation in the Global forum meeting Effectively manage the development of direct reports, linking performance management, learning & development, talent management and the MTNZ Employee Value Proposition to achieve optimum performance Stay abreast of developments in Regions of expertise and performs to the highest ethical and professional standards Candidates Requirements Degree or equivalent in Sales/Marketing/Commerce; master’s degree added advantage 5 years sales experience Administration and Operational Management experience Telecommunications experience an advantage GSM and Mobile Money telecommunications knowledge How to Apply Submit your Cv's to the email below:
MTN Zambia is part of the MTN Group a multi-national telecommunications company with a footprint in 22 countries in Africa and the Middle East. It started its operations in Zambia in 2005 after acquiring the then Telecel. Responsibilities Contributes to the achievement of targets for revenues, profitability and customer satisfaction within the Segment by executing customer acquisition and retention plans. Assesses product and service needs and prepares proposals for solutions within our value proposition for Enterprise clients. Processes the service contract for new clients following MTNZ policy and established procedure. Conduct education sessions for new clients to ensure that clients understand and optimise the use of new products and services, leading to high satisfaction levels Develops and maintains good business relationships with clients to ensure that a high level on-going technical support post implementation of solutions meets client expectations. Provides information for the analyses of client account performance for purposes of optimising sales and penetration into existing Enterprise customers through appropriate life cycle management to grow revenues and value. Applies MTN Enterprise policies and principles appropriately in all acquisition and retention activities. Ensures that clients meet their payment obligations on a timely basis. Stays abreast of developments in area of expertise and performs to the highest ethical and professional standards How to Apply To apply for this job email your details to the email below:
MTN Zambia is part of the MTN Group a multi-national telecommunications company with a footprint in 22 countries in Africa and the Middle East. It started its operations in Zambia in 2005 after acquiring the then Telecel. Responsibilities The Marketing coordinator will be responsible for assisting in the execution of strategies, brand management and campaigns. In conjunction with the Media Agency and Products and Sales Teams, plan and develop media and go to market strategy. To assist in drafting briefs and manage the day to day interactions with all relevant Media and Creative Advertising agencies. Assists in the implementation of the brand equity building strategies for master brand in line with the group expectations to ensure consistency in the brand. Event Planning and implementation Draft and build reports for Management decision making Implements rollout plans and route to market strategy for all master brand initiatives to ensure successful execution thereof. Initiating effective marketing campaigns online and run regular social promotions and track their success e.g. Facebook and Twitter chats, LinkedIn discussions etc. Building and managing a rich content/editorial calendar that attracts a qualified audience to our chosen digital platforms. Assisting in budget management through regular reporting of budget utilization and submitting and reconciling expense reports Provide Brand support to other departments Support in the management of the production of advertising creative materials e.g. outdoor, TV and radio In conjunction with the Media Agency, develop media plans and strategies Provides weekly/monthly reports Update and maintain policies and procedures How to Apply To apply for this job email your details to the email below:
MTN Zambia is part of the MTN Group a multi-national telecommunications company with a footprint in 22 countries in Africa and the Middle East. It started its operations in Zambia in 2005 after acquiring the then Telecel. Responsibilities Shall ensure to articulate and enforce all procedure and rules pertaining to sales process, cash and all payment management and environment. Process provisioning through the Sales Support, for products and services for new clients Develop and maintain good business relationships with clients Provide information for the analyses of client account performance and ensure that they meet their payment obligations on a timely basis. Provide input and feedback to company on market trends, needs and activities through Direct Sales Agents Focus on relevant market segments for the development of segment specific value propositions. Manage and resolve day to day operational requirements of the Indirect Sales portfolio. Plan and manage delivery of projects and products relevant to the Indirect Sales portfolio all across the country Develop and maintain indirect distribution channels for the EBU products and services Manage the existing Reseller’s and drive acquisition through our partners and various Sales touch points Push Connected Home sales across Zambia Drive revenue growth by offering Connected Home solutions and repeat business for ALL Home owners Increase momentum for sales and marketing awareness for ALL Indirect sales related services Lead the Indirect Sales team and provide guidance, coaching and mentor-ship Formulate budget and align to organization’s annual targets Oversee the CHAMP deployment and management of activities as and when they are in the employment of MTN Zambia. How to Apply To apply for this job email your details to the email below:
Responsibilities Build strong distribution network within the area, leading to the recruitment of distributors with presence in peripheral areas or strategic growth areas. Prepares annual plan and budget to implement area strategy and translate plan into sales targets. Provide support to appointed Distributors, including appropriate branding of distributor facilities, supply of adequate stocks, building of capacity, training on any new products and services and resolution of conflict amongst distributors. Monitor distributor performance through sales reports and take action to ensure targets are met. Support Area Representatives in the identification of new sales opportunities in the area and manage the area sales team towards goals set. Reports on key accounts in the area on a weekly, monthly, quarterly and half-yearly basis, ensuring reports are accurate and on time. Provides market and customer information and intelligence to Marketing. Liaises with Networks for the resolution of any network problems in the Area. Effectively manages the development of direct reports, effectively linking performance management, learning & development, talent management and the MTN Employee Value Proposition to achieve optimum performance. Candidates Requirements Degree or equivalent in Sales/Marketing/Commerce 4 Years sales experience Administration and Operational Management experience Telecommunications experience an advantage How to Apply Submit your CV to:
Responsibilities Grow mobile money merchant ecosystem and numeric distribution in the territory Build merchant distribution infrastructure and grow numeric distribution in the territory Drive merchant recruitment in the market Ensure achievement of targeted merchant transactions & volumes Build equity at the retail point and ensure visibility to drive merchant payment volumes Communication of promotions to the merchant channel & ensure customer knowledge of promotions Training of all merchants on promotions, products & services Manage below the line activities in the allocated Zone Candidates Requirements Bachelor’s Degree or Diploma in Marketing or Business Administration 2-3 years’ experience in a dealer Management function or FMCG sales environment Manages negotiations Market awareness Ability to monitor own work How to Apply Applications should be e-mailed to: Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted:
Key Responsibilities Implement the Trade Marketing strategic plan aligned to the departmental business plan. Analyze competitor actions and positioning regarding Trade Marketing activities and steer programs to retain high ground. Identifies, evaluates and assesses new opportunities aimed at increasing brand visibility, brand affinity, revenue and product uptake and seek for approval through the Trade Marketing Manager. Drive best practice, continuous improvement and innovation for Trade Marketing activities at process and procedure levels. Ensure effective distribution of Point of sale material to target markets. Ensure effective distribution of soft and hard elements to target markets. Manage material inventory by monitoring stock levels and reporting to Trade Marketing Manager. Conduct periodic trade audits and ensure gaps identified are presented to the line Manager for escalation to relevant departments for closure. Conduct Stadia branding. Conduct event branding Conduct periodic trade clean ups by removing obsolete Point of sale material in the trade. Preparing Trade Marketing weekly and monthly reports. Candidate Requirements Diploma in Marketing or any other Business/Commerce related studies. Minimum of 2 years’ experience in Trade Marketing and or Brand Management in a dynamic and fast-moving goods/services industry. Basic GSM and Telecommunication Fundamentals. Experience in the use of Microsoft Office packages. How to Apply Submit your CV to:
MTN Zambia is looking to recruit young, bright and ambitious individuals to integrate their expertise into our organization. The Graduate Trainee Programme is designed to give graduates best hands-on training specific to MTN business units and particularly in Finance, Information Technology, Networks, Marketing, Sales and Human Resource. The program shall be for a period of 24 months. Applications are now invited from suitably qualified fresh graduates from recognized universities to join MTN Zambia in the fields stated above. NOTE that the Graduates: Must hold a full Grade 12 Certificate; with 5 credits or better of which English and Mathematics are a must. Must have a degree and graduated not earlier than 2016 with merit or better in the field of Accountancy, Commerce, Full CIMA/ACCA or CA: Computer Science/ lnformation Technology with a strong bias in Software development/programing and database systems/ Mathematics/ Economics/ Statistics/ An Equivalent of Bachelor’s degree/technical certification in Telecommunications or relevant field/ Human Resource Management/ Public Administration/ Business Administration. Must not be more than 30 years old Be enthusiastic, and have a high attention to detail Strong analytical, problem solving and communication skills Independent, self-motivated and hard working Zambian nationals who can read, write and speak Chinese are encouraged to apply. Females are strongly encouraged to apply. How to Apply Submit your CV to:
Key Responsibilities Effectively manage the sale of SME and Home Internet solutions based on set targets Develop and manage sales area Manage executive customer clinics based on set targets. Ensure smooth execution of market storms Monitor customer behavior and trends with comparisons to competition and feedback into sales process Adhere to allocated schedules Create an appropriate process and environment that promotes acquisition and retention Stock and cash reconciliatio Candidate Requirements Advanced diploma or University degree in relevant discipline Grade 12 with minimum of 5 ‘O’ levels Computer literacy Basic knowledge of sales. Selling and communications and marketing ability Able to work with minimum or no supervision Good negotiation and selling skills Fast learner, enthusiastic, innovative, good people and communication skills Self-motivated, dynamic and a self-starter Team player How to Apply Submit your CV to:

Jobs in Zambia by MTN Zambia

Zambia jobs

The ultimate guide on how to get a job in Zambia

The Zambia jobs market is fast paced because jobs are in short supply. Jobs are mainly advertised in national newspapers and through word of mouth. You can also find Zambian jobs online through recruitment websites and social media sites like LinkedIn.

We’ve written this guide to help all Zambian job seekers in their quest to find a rewarding job. We’ve had the experience of being the job seeker and the recruiter in Zambia and the UK. Our intention is to use both the Zambian and international perspective and experience we have so you can get the best of both worlds. This guide will cover:

  • Zambia jobs and the recruitment process
  • Application tips for jobs in Zambia
  • How to find jobs in Zambia the unconventional way
  • Where Zambia jobs are advertised

Zambia jobs and the recruitment process

Job advertisements

Jobs are mainly advertised in Zambia’s national newspapers and through word of mouth. Get the full details on how you can get the latest on jobs by reading our guide on where they are advertised.

Vacancy windows for jobs in Zambia

Because of the stiff competition for jobs in Zambia, the vacancy window for entry and some mid level jobs tends to be very tight. This is to help recruiters minimise application numbers. The more professional the job the longer the vacancy window tends to be. When you see a job you are interested in, you’ll need to take prompt action.

Application process for Zambia jobs

Nowadays, more and more companies will ask you to email your CV and application documentation. However, some organisations, especially Government organisations will still ask you to deliver a printed or handwritten application.

Communications from the employing organisation

Because organisations usually get a high number of applicants they are unlikely to communicate with you or provide any feedback, except to invite you for an interview if you are successful.

Interviewing for Zambia jobs

Make sure you check your emails and answer your phone for any communications with a potential employer. Since it is an employers market they are unlikely to chase except if you stand out as a high quality candidate. Companies will not alway tell you about the interview format. Expect anything from one to one interviews, panel interviews, tests and even group work with other applicants. If you want to be prepared, it won’t hurt to ask about what they expect of you. If you are applying for a job as an expat or returning resident, organisations may interview you by video link such as Skype.

Trials and probation periods

Most companies will start new recruits on a trial probation period, usually around three months. This may be longer if you are entering a training programme or a more established organisation.

Application tips for jobs in Zambia

Getting a job anywhere is about you being able to communicate that you're the most suitable candidate for the position. Qualification and experience play a huge part but it also comes down to the effort spent in the application and how you fit in with the company. Distinguish yourself by spending time on your application correspondence. Follow these tips to get yourself started right in the Zambian job market, making sure your emails, CVs and cover letters get opened, read and considered for interviews and positions. All the best!

Step 1 — finding the right job vacancy in the Zambia jobs market

Read our guide on where Zambia jobs are advertised. In addition to the jobs sites, newspapers and recruitment companies we’ve listed in that section, word of mouth is still one of the biggest ways people find jobs in Zambia. Put the word out that you're looking for a job with your friends and family. Remember, that people know people, who know people! Word will get around, especially if you have a proven track record.

Step 2 — applying for jobs in Zambia

With significant competition in the Zambian jobs market it is imperative that you make an effort to stand out. Here are our top job application tips.

Focus your applications and energy

Applying for every job you find can feel very productive, but it’s better to think about quality over quantity. You’ll have more success applying for 10 positions well than for 100 jobs that you loosely fit. Having received many job requests and applications from people from very different backgrounds to The Best of Zambia, we’ve noticed this to be a problem in the Zambian jobs market.

From an employer’s perspective it is frustrating to receive job applications from people who are from altogether different backgrounds that do not have transferrable knowledge, skills and experience. It sends a message that the applicant is thinking, ‘any job will do’. If this comes through, it may well put you on the ‘no’ pile pretty quickly. Although as an applicant it may sometimes feel like any job will do(!), it’s important to take the time to communicate otherwise in your application. The jobs market in Zambia would be more efficient for applicants and recruiters if everyone applied to jobs to which their knowledge, experience and skills are suited to, rather than applying for those loose fit job opportunities.

Demonstrate you are a good fit

To apply for jobs you’re suited to, choose to apply for jobs that are related to:

  • Work experience you have previously had
  • Sectors you have worked in
  • What you have studied or are studying
  • Your areas of interest and your aspirations

There is nothing wrong with seeking a complete career change or applying for jobs that don’t quite follow on from your current position. However, when you do this, it is important to:

  • Clearly explain why you are changing paths
  • Demonstrate how you have transferrable knowledge, skills and experience that would be valuable for the role you are now applying for
  • Reassure recruiters that you do not plan to make a habit of changing direction too often

Don’t apply for more than one position at a company

If an organisation is filling more than one position, and you apply for more than one job at the same company, you'll seem like you are unfocused and looking for any job.

Write a tailored cover letter for each application

Generic introductions don't work especially in the saturated Zambian jobs market. Seasoned recruiters can spot generic introductions a mile off! All they do is make you look like you haven’t made the effort. Instead, take the time to demonstrate you are a good fit by adapting each cover letter to the position you're applying for, identifying relevant accomplishments, achievements and anything you can offer the particular role.

Think about your references

It’s always a good idea to have a reference from a previous employer. Current recruiters will appreciate the chance to speak to a person you have worked for previously. It also demonstrates that you left that position on good terms which is always a sign of a respectable professional individual. You can also consider references from teachers, coaches and church leaders. Having references from friends and family doesn’t look very professional and isn’t recommended simply because they are likely to be biased. Another important point is to ask your referees if they are willing to give a reference. It won’t go down well if they are surprised to hear from your potential employers when they get in touch.

Follow the application instructions

This might seem obvious but many people fall at this first hurdle! If the instructions say send an email to a specific email address, with a specific subject line with specific attachments then do that. Recruiters give these instructions to make their recruitment process as simple and efficient as possible. Those that follow instructions will stand out for the right reasons.

Give your email a clear subject

Your email might not even get opened if it doesn’t have a clear subject line, looks too vague or is unprofessional. Give the reader context such as the position you're applying for.

Keep it short

Zambian recruiters have to go through many applications and might not read beyond the first paragraph of an email or cover letter. Keep them short, concise and focused. Two or three paragraphs are enough although you might consider more, the more professional the job.

Keep it professional

You’re writing to your potential boss. Keep your correspondence professional and skip the slang, abbreviations and emoticons. This is not a text or whatsapp message, so use paragraphs and full sentences!

Make sure it's perfect

Spell check, grammar check and proofread your application document. Then do it again. Read it out loud and if you have trouble spotting your own mistakes, ask someone else to run through it.

Make sure you're contactable

It seems obvious, but make sure you include your contact information. Provide a name, phone number and email address and then be on the alert to answer your calls and check your emails.

Don’t use a work email address!

It’s always best to use your own email address and phone number otherwise it’s not very respectful to your current employees. Imagine how difficult you will make things for yourself if your current employer found out and you don’t get a new job straight away.

Make sure you're online presence is good

Increasingly, recruiters considering your application will search for you online. Make sure you look responsible and trustworthy on social networks such as Facebook, Twitter and LinkedIn. Read more about this, in our section, ‘How to find jobs in Zambia the unconventional way’

Keep encouraged

Looking for a job in Zambia can be a trial. Don't get discouraged. Stay positive and keep moving forward. You can do it!

Step 3 — Interviewing for jobs in Zambia

Prepare, prepare, prepare

It’s essential that you find out as much as possible about the company you are going to be interviewing at. A good place to start is their website (if they have one). Also look for company information on social media channels like Facebook, LinkedIn and Twitter. Research the following key information:

  • Company products and services
  • Key team members
  • Awards and achievements
  • Approach and company culture

Going to an interview equipped with such knowledge enables you to tailor your responses to suit the company and possibly even the people interviewing you. Demonstrating that you know about the company and showing genuine interest will help you stand out. This will always go down positively with recruiters.

Dress code for interviews for jobs in Zambia

They say you only have a few seconds to make the right impression. You should want to make an entrance for the right reasons when going for any level job. Ladies, avoid outfits that are too revealing and have too much jewellery and makeup. Gentleman, iron your shirts and ensure your haircut is professional looking. Other tips are to have clean shoes and ensure you smell nice - small details will make a big difference! Of course, not all jobs require you to dress the same. For example, an interview for a job in fashion will mean you have an opportunity to demonstrate that your style matches with the company. Similarly, going for an interview on a construction site may not require you to be suited and booted. All in all, the research you do when preparing for your interview may help you select the perfect interview outfit. Think about the position, the work you will be doing if you got the job and dress accordingly. It’s a good idea to carry these habits through to when you get the job as well.

Be on time

Never be late for a job interview! It will make your potential employers think you are disorganised and that you don’t care for the job. It’s far better to be early. If you are too early you can always wait elsewhere and then go in 10-15 minutes early.

Be polite to everyone

A good way to make a positive impression is to be polite to everyone you meet when you go for the interview. Being polite and respectful is a good trait to have everyday but even more important at this early stage when you have no idea who is who, or what level of influence they have on the recruiters.

Take the right paperwork

If you have any certificates, letters of recommendation, work samples, or anything you were asked to take the interview, make sure you have them, and that they are professionally presented.

Prepare questions for the interviewer

Most interviewers will give you the opportunity to ask them questions. As someone who has been the interviewer, it’s always disappointing when people don’t have questions or ask the wrong questions. Ask questions that demonstrate your desire to settle in, make a positive impact and to contribute long term. Don’t ask questions about leaving early or whether you can play music!

How to find jobs in Zambia the unconventional way

Apart from the traditional job advertisement route to finding a job in Zambia there are some things you can do to get noticed.

Networking events where you could meet recruiters for Zambia jobs

The is a good selection of events you can attend to be in with a chance to meet potential recruiters. Some examples are Bongo Hive and Startup Hour. Be sure to keep up to date with career development and networking events via our events in Zambia page.

Make a point of making the right impression, holding conversations, listening, asking questions, letting people know what type of job you are looking for and giving out your contact details. A good tip is to connect with people you have met on relevant social media channels after the event, for example, LinkedIn and Twitter. Remember, you may not meet your next boss, but you could meet the person who will recommend you to your next boss.

Demo your work and interests to attract recruiters

The digital world we live in enables you to demonstrate your work, interests, personality and dreams with relative ease. For a relatively low investment you can set up a website/blog where you can post content that may well impress potential employers. If you haven’t got the budget or technical knowledge to set up a website then you can use tools like LinkedIn and Medium to do the same thing. You can write content that demonstrates your expertise, commitment and passion. Sharing photos, videos and audio files are another way to impress. You can also use these website to network online with potential employers. If your blog can help you impress potential employers then remember to include it in your CV and job application.

Work your social media profiles

Too many people only use social media for fun, jokes and proof of their latest weekend shenanigans. It is important to remember that a lot of what you post is public and savvy employers will look you up social media. Think about your social media accounts as places you can share your expertise, show off your personality and aspirations, and also build valuable relationships with people who can help you get that dream job.

Offer to work for free

This may seem counterintuitive but if you are not currently working or studying it’s probably best to do some voluntary work. A potential employer will be impressed that you are filling your time with something valuable rather than just sitting around. Doing voluntary work will also give you an opportunity to learn new skills and gain further experience.

Where Zambia jobs are advertised

1. Newspapers with Zambia jobs

Many large organisations, such as those in the mining, agriculture and development sectors still mainly advertise in Zambian newspapers. These include:

  • Zambia Daily Mail — a national newspaper with a daily jobs section (Monday - Saturday) that is not available online. The best days for jobs are Monday, Tuesday and Wednesday
  • The Post — a national newspaper with a daily jobs section that is not available online. However currently this newspaper is not available
  • Times of Zambia — a national newspaper with a small daily jobs section that is not available online
  • Zambia Daily Nation — an independent newspaper that is widely circulated in Lusaka every day apart from Sundays, but has very few if any job advertisements. It’s online job section is not updated regularly.

2. Online newspapers with Zambia jobs

  • Zambia Eye — it does have a small jobs section but it’s quite dificult to navigate and it’s unclear how recent the jobs are

3. Zambia jobs websites

  • The Best of Zambia — A free and easy way to find jobs in Zambia with new job opportunities listed daily
  • Go Jobs Zambia — A leading job finder website in Zambia with easy to use job search facilities and lots of tips and advice for Zambian job seekers
  • Jobs in Zambia — Lists a handful of current jobs
  • UN Jobs Zambia — Latest jobs are listed by date added and closing date with the ability to search by location
  • Job Search Zambia — Lists 3-10 jobs daily, with good job search facilities
  • Mining Jobs in Zambia — Part of the CareerMine network, this site tends to list 0-3 mining related jobs a day
  • Find Zambian Jobs — Lists jobs daily
  • Job Options, Zambia — a steady stream of latest jobs and jobs finding tips

4. Zambia jobs on international job websites

  • Careers 24 Zambia — One of the leading job portals in South Africa, this site also lists professional job vacancies in Zambia, from supervisors through to Directors
  • CV People Africa — Lists a range of latest jobs in Zambia with a handy progress report that shows hits, shortlisted, interviews and complete status
  • Reed UK — There is sometimes a handful of jobs from international organisation in Zambia on this UK jobs site
  • Recruitment Matters — This Zimbabwean site lists some jobs in Zambia
  • Teaching Jobs — This teaching jobs site advertises Zambian teaching jobs that welcome international candidates
  • PNET Zambia — This South African website lists some professional jobs in Zambia
  • Robert Walters Africa — Some specialist professional Zambian jobs are listed in their East Africa location
  • Career Jet — A useful job search engine that allows you to sort professional jobs by Zambian province and contract type
  • Work in Africa — lists professional jobs in Zambia
  • CA Global Africa Recruiment — focuses on the mining, oil and gas, banking, finance, telecoms, IT, engineering, construction, power and energy sectors

5. Zambia jobs on Facebook

The 3 leading Zambian job advertisers on Facebook are

When you search for ‘Zambia jobs’ on Facebook you may also get one off job advertisements by specific organisations, so it’s worth searching Facebook too. When you spot a company that posts a job vacancy on Facebook, they are likely to do it again, so it might be worth liking their page to be in with a chance of seeing their vacancy updates.

6. Zambia jobs on LinkedIn

LinkedIn has a jobs tab which allows you to add your location. The search facility isn’t that great because it will throw up some jobs in other locations. So you can do a search to only highlight Zambia, Lusaka (or you city of choice) or ZM jobs, (Ctrl F) and then apply through LinkedIn.

7. Recruitment companies in the Zambian jobs market

There is a range of recruitment companies in Zambia who you can register with. Start by finding out as much about the company as possible, such as, if they focus on a specific sector. Then pitch yourself to them, following their registration instructions — remember they are the connection between you and your ideal job.

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