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Job Purpose The Customer Service and Operations Officer will manage the growth and success of the team and the origination. Take the lead in coordinating activities that affect operational decisions and business requirements. Responsibilities and Duties; Provide support to all business units including administrative, financial and human resource departments. Work closely with the Line Manager to implement the right processes across the company and enable business growth Ensure that operational activities are executed within allotted budget and timelines. Build sustainable relationships and trust with customer accounts through open and interactive communication Perform budget allocation and expense management for all business operational activities Conduct regular operational reviews and audits for preventive maintenance Set operational goals to meet or exceed performance expectations. Provide guidance to staff in resolving operational issues and problems. Analyze business requirements and customer needs Provide excellent customer service in order to build and maintain strong relationship with customers. Conduct regular meetings with staffs to discuss about operational updates, ideas and issues. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Develop and implement plans to improve operational effectiveness and efficiency. Referred Skills and Attributes Good Leadership Skills Good Interpersonal Skills Problem Solving Skills Good communication skills Good Computer Skills Trust Worthy Analytical Thinking Qualifications and Experience Diploma/Degree in Business Administration or related field At least a minimum of 2-3 work experience in Customer Service and Operations Customer orientation and ability to adapt/respond to different types of character Proven customer support experience or experience as a Client Service Representative Ability to work with minimum supervision How to apply If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to this email: Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 14 days of the closing date of the advert, please consider your application unsuccessful. DO NOT SEND CERTIFICATES AT THIS STAGE
Description: Job Purpose Assistant Logistics Coordinator will be responsible for coordinating processes to achieve the effective distribution of goods for the project in different sites around the country. The goal will be to ensure the smooth operations of a variety of channels aiming for maximum efficiency. Key Responsibilities Assist to coordinate and monitor supply chain operations and discover the most cost-effective shipping modes and schedules Help the Logistics Manager with Planning shipments based on product availability and Project Manager requests Assist to source and manage, recruit and coordinate truck drivers’ / transport companies Supervise orders and arrange stocking of raw materials and equipment to ensure they meet the set standards Work with Admin Assistant to coordinating travel of staff; booking flights, hotels, etc. Keep logs and records of warehouse stock and executed orders. Plan shipments based on product availability and Project Site requests Manage orders and arrange stocking of materials and equipment to ensure Project sites are adequately stocked. Develop requirements and standards (e.g. packaging, procurement, delivery) Help foster trusting relationships with vendors and team members Plan and track shipment of final products according to customer requirements Track orders to ensure timely deliveries and oversee the levels of site warehouse stock and place orders as needed Required Skills and Attributes Customer Focus Attention to detail Problem Solving Skills Team-player Negotiating Skills Ability to analyse data, accounting and payment records and reports Strong writing and oral communication skills Solid interpersonal skills Ability to work with little supervision and track multiple processes Qualifications and Experience Advanced Diploma in Transport Logistics, Supply Chain Management or Business A Degree in any of the above fields will be a plus At least a minimum of 3+ years' work experience in Logistics Management in the NGO Sector Should have a good network of local and regional transporters Basic understanding of Donor regulations and policies regarding procurement and logistics Ability to work with little supervision Excellent communication and interpersonal skills Keen on working in a fast-paced environment Must have a Clean Valid Driver’s license Must be a member of ZCILT and CILT How to apply If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to this email: Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 14 days of the closing date of the advert, please consider your application unsuccessful. DO NOT SEND CERTIFICATES AT THIS STAGE
Description: Job Purpose The Supply Chain Analyst will work closely with the Head of Supply Chain and the other key stakeholders on all sourcing needs for the organisation and ensure that all procurement activities are carried out in line with donor requirements and regulations. Management of leases, contracts and agreements for services and goods. Summary of Key Responsibilities: Take the lead in analysing and calculating costs of procurement and suggest methods to decrease expenditure Ensure all procurement activities are carried out in line with donor requirements Work with the Head of Supply Chain to oversee procurement processes, including review of purchase requisitions, request for quotations, supplier selection, negotiations, purchase and delivery forms Conduct monthly and quarterly cost and scenario analysis, and benchmarking Managing the company's supply portfolio ensuring transparency of spending in line with the Donor guidelines Take the responsibility of management of leases, contracts and agreements for services and goods. Ensure proper housekeeping of physical and electronic files and project assets are accounted for and deployed as appropriate Responsible for quality stock control, including proper storage and packaging of stock inventory Ensure at all times that Company procurement policies and procedures are adhered to by each member of staff attached to the Supply Chain department Develop and implement efficient sourcing and category management strategies Periodically train Procurement Officers on of negotiation strategies and how to secure profitable deals / contracts Optimise sourcing procedures to attain maximum efficiency Work with the HOD and Senior Managers to cooperate with stakeholders to guarantee agreement on terms and processes Help Procurement Officers to develop strong database of trustworthy local, regional and international vendors and suppliers Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers. Amy other duties as assigned by the Head of Supply Chain. Required Skills and Competencies Excellent Negotiating Skills Attention to detail Creative Thinker Sound business judgement Excellent communication and interpersonal skills Strong project management and leadership skills Analytical Skills Ability to Sustain Networking Relationships Excellent writing skills. Primary Areas of Accountability: Qualifications and Experience Degree in Supply Chain Management or Related Must be familiar with local and international Supply Chain Dynamics Work experience of a minimum of 4-5 years in Supply Chain Management (Logistics and Procurement) in the NGO sector logistics Proven experience in Donor regulations, Policies and Rules governing Procurement activities Should be well vested with sourcing and vendor management and relevant software Must demonstrate knowledge of the Zambia Public Procurement Authority (ZPPA) regulations. Must be highly ethical and trustworthy Must be a member of ZIPS How to apply If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to this email: Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 14 days of the closing date of the advert, please consider your application unsuccessful. DO NOT SEND CERTIFICATES AT THIS STAGE
We are looking for a smart and innovative male and female candidates to join our organisation as security guards. This is an opportunity to launch a successful career, as the role will present a great learning opportunity and path to a full time career opportunity with the organisation. Required skills and attributes: An open mind and creativity Excellent verbal and written communication skills Highly driven individual Honest, Modest and committed Age: 28yrs and above. Qualifications: Grade 12 certificate Method of Application Send a copy of CV and Cover letter to the email below:
Provide day-to-day clerical assistance to the finance team, including managing the documentation and filing of all finance related files Posting of all financial transactions as required and ensuring that all expenses are paid for timely Prepare financial records, bank reconciliations, reconciliation of general ledgers accurate recording of financial transactions including processing of statutory returns Qualifications, experience & personal attributes: Full Grade 12 Certificate CA ZAMBIA DIPLOMA or Part II ACCA, Three (2) years’ work experience in Finance in a reputable Organisation Must be Computer Literate and possess knowledge of Accounting Packages i.e. PASTEL All applicants at this stage should only send cover letter and Detailed resume in one single file. Method of Application All Applications be sent to this email:
J&J Transport Zambia Ltd. is looking for a suitably qualified individual who will be able to promote organisational excellence by managing the front desk / office of J&J Transport Zambia Ltd. Position: Receptionist Reports to: Administration & Human Resource Manager Job Responsibilities: Strictly screen all incoming individuals into the organisation and professionally welcome and direct them appropriately Manage the telecommunications of the organisation and swiftly direct incoming calls to the right individual through use of switchboard Professionally respond to, and refer enquiries to the right channels Proactive mail distribution Provision of office support / assistance to the Management team, in particular, Country Manager Planning and preparation of Management meetings, and minute taking. Requirements: Academic Background: Degree/ Diploma in relevant field; Experience required (minimum/maximum): 2-5 years in similar role preferably in a Transport and Logistics Company Age (minimum / maximum): 30-45+ Good understanding of the Business and Business needs IT knowledge: working knowledge of Microsoft Office products (word; excel; power point) Preference (soft skills/behaviours): Good communication skills and high levels of responsibility and accountability Hard worker, with high levels of energy and self-motivation Diligent with strong attention to detail Results orientated with delivery capabilities and good time management skills; Planning and Organisation Skills Conflict management ability Good judgement and ability to lead by example and demonstrate high ethical and moral behaviour whilst ensuring compliance with the Health and Safety, Anti-Bribery and Corruption Policies Preferences for immediately available candidates committed to working on a weekend. Method of Application Interested candidates are to send a cover letter and their CVs with copies of their qualifications to the email below: NOTE: All applicants are thanked for their interest, and ONLY AFTER completed assessments will the shortlisted candidates be contacted further.
Marie Stopes Zambia (MSZ) is a marketing-focused, results-oriented social enterprise, which uses modern management and marketing techniques to provide family planning and reproductive healthcare. MSZ is part of the global network that is Marie Stopes International (MSI). MSZ subscribes to the MSI goal and mission, which is to prevent unwanted births and to ensure the individual’s right to Children by Choice not Chance. It is a role requirement that the job holder must fully support the concept of Child Protection, zero tolerance for fraud and bribery and comply with, promote and live MSI CORE VALUES: mission driven, customer focused, results orientated, pioneering, sustainable and people centred. Purpose: Marie Stopes Zambia (MSZ) seeks a Clinical Quality Advisor for a DFID funded UNFPA administered project; to help in ensuring high clinical standards and service delivery throughout Zambia. MSZ seeks a talented individual with proven skills and experience who will work collaboratively within the Management Team to achieve Marie Stopes Zambia’s objectives. The post requires frequent travel within Zambia. Reporting to: Director of Clinical Services Key Responsibilities Clinical Quality Standards and Client Care: Ensuring clinical teams understand and follow all current MSI protocols and have access to up-to-date manuals and policies Ensure all initiatives and recommendations by the Medical Development Team are effectively introduced through regular and effective supervision to check adherence to MSI protocols Ensure clinical team members understand GRZ and MSI objectives and goals and they effectively deliver services within their scope of competence and training Ensure proper and detailed records are maintained, including the efficient management of all complications and complaints including response times Undertake site internal quality audits of each team at least once per annum As a member of the Medical Advisory Team (MAT) within Zambia and thereby be part of the decision-making process of the team Assist the Health Services Department in the effective performance management of clinical staff; providing guidance and implementing corrective action where needed in liaison with the HR department Conduct mentorship of clinical staff where there is need Lead the quality team in clinical quality activities Ensure monthly clinical quality team meetings are conducted to coordinate team activities Increasing Access to Family Planning and Safe Abortion Services: Delivery of safe and effective bilateral tubal ligations following MSI procedure Raise awareness of client’s rights and ensure all client’s receive full access to MSZ or partner services Deliver clinical training to GRZ staff and partners in long term family planning methods, safe abortion and post abortion care as needed Income Generation and Business Mindedness: Assist in effective communication between Support Office and Clinical teams to maximise performance Lead technological and other innovation in the business to drive forward more efficient systems and optimise performance of clinical teams (i.e., patient flow, clinic set-up, record taking) Monitor clinical teams and centres for appropriate branding, environment professionalism and customer service Assist Marketing and Health Services with monitoring client satisfaction Team Member Recruitment and Development: Assist the HR department with recruitment of clinical staff Ensure that the optimum number of team members is maintained per clinical team Provide support for service providers in need of greater clinical training Build, motivate and maintain effective teams including through periodic working directly with teams to assess their performance according to set clinical standards Identify appropriate training needs within teams; and arrange for training in consultation with the Director of Clinical Services Qualifications: Zambian Registered Medical Doctor (essential); any other Social Science, Public Health, Business or Development course (desirable) Knowledge of clinical health, community outreach, family planning (including tubal ligations and comprehensive abortion care) (essential) Fluent in English- both oral and written Experience: At least 5 years experience in a senior management position, preferably in the health management, family planning, community development, and/or social marketing industry Proven track record of people management and leadership skills of not less than 2 years in a senior management position Experience of managing crises in a high risk environment, including clinical, management and legal components Skills: Able to develop and articulate clear strategic thinking Negotiation, influencing and conflict management skills IT literate with strong computer skills Effective leadership and management skills Able to manage and motivate teams to achieve targets and to achieve organisational change Strong written, reading and spoken English language skills Advocacy skills: ...
Do you have sales expertise in the mining and construction industry? If you’re experienced in leading a large sales and service line organisation, then we would like to talk with you! Being a leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry requires commitment. At Sandvik Mining and Rock Technology, we’re in the forefront of developing solutions within automation, electrification and digitisation and we aim to provide our customers in every corner of the world with the best possible experience. Welcome to take part in transforming the global mining and construction industries together with us! Your mission As Vice President of Sales for Central Africa (DRC, Tanzania and Zambia), you’re accountable for performance and results, as well as for planning, resourcing and attainment of overall revenue development for our divisions. You lead the development of sales and service strategies, review and advice on policies, pricing and products mix, and are overall responsible for the execution of our sales area strategy. As a member of Sandvik Mining and Rock Technology’s extended management team, you take an active part in setting the strategic direction, executing our plan and driving overall company benefits and efficiencies by cross functional collaboration. Your key responsibilities include: Develop and execute sales area strategy and execution plans together with relevant SMRT divisions Lead and develop customer relationships and coordinate business development across multiple divisions Create a customer oriented and agile organisation with strong performance management Leading the Sales Area Management team and reviewing and monitoring sales and service performance, as well as refining strategies as required Managing, motivating and influencing teams as driven by business needs Developing the organisation and adapting to market needs and strategies Ensuring that the organisation attracts, retains and develops exceptional people in all areas Ensure compliance with safety policies and applicable government, customer or industry regulations or requirements Working closely with SMRT stakeholders and creating a collaborative environment for enhancing sales and service growth The location for this position is in Kitwe, Zambia: Your background and character We’re looking for a Vice President of Sales who has highly developed leadership skills that inspire, mentor and manage people to perform at their very best. You have the demonstrative ability to lead in a matrix organisation, with and without solid reporting lines and with multiple stakeholders. You also have highly developed interpersonal skills, including the ability to negotiate at this senior level. To be an ideal candidate for this position you have: Experience in the mining and construction industries, while knowledge of industry operations, dynamics and key players being hugely advantageous Experience of leading a large sales and service line organisation in a B2B environment Experience of leading and developing multi-million USD customer relationships and coordinating business development across multiple divisions A proven track record of leading sales culture change across a large matrix organisation 10 to 15 years’ experience of sales leadership at senior management level Financial awareness, an appreciation of financial matters impacting the business, recognising the importance of control of costs and maximisation of profit potential Strategic planning, compliance and operational experience At least a Bachelor’s degree in Engineering or Business/Commercial Lived and worked for in Zambia/Africa is a big advantage English language skills, while French and Mandarin are an beneficial Benefits: Sandvik offers a comprehensive total compensation package including a competitive benefits package. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement. Method of Application Submit your CV and application on company website:
The Senior Relationship Manager – Global & Large Corporates will manage relationships under the Global and Large Corporate portfolio for the Copperbelt region on a daily basis, attaining targeted sales goals, performance targets and customer net promoter score through the effective management of the portfolio. Key Responsibilities: Responsible for implementing marketing strategies to develop existing portfolio and development of new opportunities. Understand customer needs and provide them with products and services to achieve business objectives. Provide support in structuring propositions to maximise business opportunities of an acceptable quality. Negotiate terms and conditions and prepare credit applications for new and renewal of loan facilities for corporate clients. Present and defend credit applications in the Management Credit Committee sittings/meetings. Establish an effective sales call cycle for key customers, partners and contacts and update the “deal pipeline”. Complete the wallet size for clients timely & appropriately file all client calls, client communications, internal memos, credit papers on the assigned portfolio. Timely initiate all credit processes (extensions, excesses full briefs, annual reviews). Cross Sell Trade, Treasury and transaction products and refer potential clients of the Bank for Business Banking and Retail. Assist Head – Global and Large Corporates with product knowledge and market research. Act as a principal point of contact in the absence of Head – Global and Large corporates Collate all action points raised in call reports, track and drive each action to its conclusion. Assist in the communication and implementation of any action necessary to improve service in respect of complaints/compliments received. Preparation of the credit appraisal and performance of all necessary due diligence procedures for clients seeking credit. Monitoring performance of all accounts and credit facilities in the portfolio. Be aware and fully understand all the terms of the credit policy. Act in accordance with the relevant regulatory requirements and standards. Manage the loan book within parameters set by risk management. Assess risk and business strategies of the portfolio and ensure compliance with regulatory requirements. Internal/External Contact: External: Existing / prospective customers, Internal stakeholders, Officials of regulatory bodies e.g. PIA, BOZ– for compliance and market information, Competitors Internal: All Divisions Qualifications and Experience Grade 12 Credit or above, mandatory in Mathematics and English and any other three subjects. Degree in Economics, Business Administration and any Finance related field of study. At least five (5) years in a related role particularly in the Financial Institutions space. Sound Knowledge of the Market and competitors Strong knowledge of financial products and services, practices and operational risk. Demonstrated selling, negotiation and communication skills. Demonstrates sound knowledge of PowerPoint and presentation skills. Job Core Competencies: Excellent verbal and written communication skills Good interpersonal skills Drive for results Negotiation skills Presentation skills Analytical thinking & Problem Solving Teamwork Ability to understand and interpret customer needs. Method of Application All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to this email: 6th July, 2020. Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO. Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Compensation: Reasonable Allowance Are you seeking a business development-oriented career that allows you to work for one of the fastest growing companies while also being a force for good? If so, APB Global Networks is looking for a highly motivated and organised Trainee Account Manager to join us in your country. About The Role: APB Global is looking for sharp, highly motivated individuals to join our post-sales Small-to-Medium Sized Business (“SMB”) Account Management Team. As a Trainee National Account Manager of APB Global you will work efficiently and optimally with our small business and healthcare partners by deepening the relationship to increase retention as well as grow revenue and expand services. This is a client-facing role as an individual contributor. About The Role: APB Global is looking for sharp, highly motivated individuals to join our post-sales Small-to-Medium Sized Business (“SMB”) Account Management Team. As a Trainee National Account Manager of APB Global you will work efficiently and optimally with our small business and healthcare partners by deepening the relationship to increase retention as well as grow revenue and expand services. This is a client-facing role as an individual contributor. What You’ll Do: Lead a book of business of the highest value small business and healthcare partners account on the APB’s Global platforms Create and grow accounts through location expansion and driving adoption with restaurant partners Find opportunities to cross-sell related products by working cross-functionally to expand your accounts Proactively plan and connect with your book of business through outbound phone calls, monthly reviews, and ongoing performance delivery Champion restaurant partner feedback to help drive insights Build meaningful, lasting relationships to make APB Global the delivery platform of choice for our small businesses and healthcare partners What You’ll Need: Be able to speak and understand English Bachelor’s degree from a 4-year university or equivalent work experience A passion for sales and talking with customers! Experience in a B2B organisation in an outbound account management role (running an existing book of business) is a plus Experience proactively owning the customer life cycle Experience driving deeper adoption within your book of business including, prospecting new contacts, working with end users and account discovery to identify new opportunities or locations Self-starter demeanour with an ability to thrive in a fast-moving, constantly evolving team environment Willingness to roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets Experience & Skills: Bachelor’s degree or equivalent experience preferred Ability to understand and navigate websites and mobile apps easily Demonstrated success in meeting monthly targets Outstanding negotiation and time management skills Goal oriented Ability to convince prospects through phone conversations, or social media chat High energy with an outgoing, social personality—you’ve never met a stranger Impeccable customer service and problem-solving skills Excellent, clear verbal and written communication skills Unparalleled attention to detail Willing to work an open format schedule as needs dictate BONUS POINTS You’ve been in the Ride share, E-commerce and healthcare industry before Prior achievements or experience in a quota driven role Compensation: $30-$50 Weekly Allowance Method of Application Submit your CV and application on company website:
Kwacha Pension Trust Fund is a single employer occupational pension scheme. The Fund seeks a highly skilled and motivated individual to be part of a dynamic team to fill the position of Pensions Manager. Summary Objectives Managing the day-to-day Pensions operations of the Fund. Responsible for coordinating and overseeing the Pension Administration function of the Fund including provision of information to aid management decision making on elements of pension and benefits. Responsibilities To give advice to Senior Management of the Fund in relation to legislative issues concerning pensions. This involves interpretation of pension legislation, employment law in relation to pension issues, Income Tax regulations and various pension scheme rules Development and implementation of Pensions Policy & Procedure Manual, Trust Deed, Fund Rules, and other relevant policy documents Developing, implementing and monitoring budgets and work plans for the unit in line with the approved Fund strategy implementation plan Consult regularly with the Sponsoring Employer, Actuaries, National Pension Scheme Authority, Ministry of Labour and other such institutions Developing and implementing a robust Pension Management Information System that provides timely information to both internal and external stakeholders Lead the identification and management of the pensions unit risks Ensure timely and accurate processing of pension benefits Responsible for of all calculations, advice and information given to members of the Fund relating to pension benefits Coordinate implementation of pension matters directed from the Board and its Committees Monthly, Quarterly and annual reconciliation of contributions Liaise with the Investments and Finance Teams to ensure sufficient liquidity and timely payment of pension related dues Ensure Pension records are kept secured Supervise and coordinate annual compliance for all Pension Beneficiaries Verify and sanction Pension benefit payroll schedules Ensure tri-annual statutory actuarial valuation of the Fund. This includes management of the service level agreement, fee structure and costs related to actuarial valuation Generation and distribution of annual member statements, magazine and newsletter Ensure Annual General Meetings are held per provisions of the Trust Deed and Fund Rules Preparing periodic reports for the Director and Management Executive Committee Preparing Quarterly reports for presentation to the Administration and Benefits Committee Ensure preparation and signing of Minutes of the Administration and Benefits Committee meeting Administering the Performance Management and Development Contracts for subordinates in a bid to monitor and evaluate their performance Facilitate the development of job descriptions for subordinates Developing and implementing a robust pension management internal control system that ensures zero audit queries, and Additional tasks as maybe assigned. Education/Experience: Grade 12 certificate with 5 ‘O’ levels; credit or better in Mathematics and English Language being a must Bachelors Degree in Pension Management, Business Administration, Banking & Finance, Accountancy, Actuarial Science, Economics or ACCA/CIMA/CFA or related field. Master’s Degree in Finance, Accounting, Pension Management, Social Security, Business or related field will be an added advantage Excellent knowledge of pension management processes and the establishment of pension administration policies Working knowledge of payroll processes and use of pension software such as Com_pen Sound working knowledge of pensions legislation and Income Tax Rules; and Minimum seven (7) years proven experience in pensions administration. Skills/Knowledge: Excellent people management skills. High level of honesty, integrity, objectivity and independence of thought. Strong leadership and team skills. Excellent oral and written communication skills. Excellent communication and presentation skills. Ability to work on own initiative and keep to tight deadlines; Proven ability to create innovative solutions to problems. Method of Application All interested candidates meeting the above criteria should send their application, enclosing a one page cover letter, detailed curriculum vitae with three (3) references and copies of professional and academic certificates to the following address: The Director Kwacha Pension Trust Fund, Plot 5534 Corner of Kakola and Libala Road, Lusaka. Or email:
TLB Operator with maintenance and repair knowledge. Qualifications: Valid TLB permit / certificate accompanied by a minimum of Crafts Certificate in HER Method of Application Respond to these emails: Note: The candidate must be ready to work in a rural setup.
Duties and Responsibilities: Career Guidance Responding to Web Inquiries Responding to mail inquiries Assisting with telephonic inquiries Assisting prospects with registrations and following-up of outstanding documents to complete registrations Liaising with the finance department Tracking and reporting on target status Maintenance and updating of CRM System Lead nurturing and conversion Building and solidifying relationships with key stakeholders Work against strict activity and financial targets Working on the Open Window University’s internal CRM System Planning and analysis of presentations and prospective clients’ presentations. Recruitment of new business and maintaining existing clients Creating Brand Awareness: Distributes marketing material Markets the brand in targeted areas and educates opinion leaders Facilitates presentations at schools and hands out interest cards Phone calls to parents and students to market the brand Represent the brand at career expos Facilitates stakeholder events Conduct follow up calls to prospective students and schedule appointments Schedules appointments by ensuring enough calls are made to database daily and weekly to deliver sufficient arrival of appointments to meet targets Respond to on-line and telephonic enquiries Presents the Open Window University’s philosophy Advises students on the course of interest and explains the Open Window University’s entrance criteria Stakeholder (Schools) Relationship Management If and when required: Manage relations with all stakeholders to generate school presentation time slots Sales Target Achievement: Achieve all set targets on a daily, weekly, monthly, annual basis, including targeted conversion ratios Competencies: Interpersonal and communications skills Best suited to a friendly, tenacious, target driven, organised person who works accurately and is able to handle pressure Time management skills An organised individual who is target driven and proactive Must have initiative and be able to formulate and implement plans Prepared and able to work inconvenient hours during busy periods Computer Literate Minimum Education Requirements: Minimum of a National Diploma (three year) or Bachelor’s Degree in PR/Business/Marketing/Communications/Sales Minimum Work Experience Requirements: Minimum of 2 years’ sales experience Valid driver’s licence and own vehicle essential Method of Application To apply for this job email your details to this email:
We’re on a mission to make certain that the conversational AI revolution benefits everyone in emerging markets regardless of gender, geography, income or level of education. Machines are increasingly awesome at understanding English, but what about the 5+ billion people who need to communicate in their native language? Proto automates multilingual customer support with a vertically-integrated product suite and the proprietary Natural Language Processing (NLP) engine for Chinese, Tagalog, Vietnamese, Swahili, Igbo, Yoruba, Thai and many more languages. Our core tech includes IP for mixed-language understanding and semi-supervised chat history structuring (we really love NLP). We’re a fast-growing SaaS business with a laser-focus on being the AI Customer Experience (AICX) market-leader within the Financial, Energy and Gaming verticals in priority emerging markets. How We Work Build fast with usage: We deploy functional products and iterate fast with real-time usage. With this approach, Proto rapidly implements cutting-edge NLP tech. Lead first into frontiers: We target customer segments in underserved markets around the world. With this curiosity, Proto ventures first where others overlook. Stay Hyper-Global: We’re a team with Taiwanese and Rwandan devs, building Canadian software, powered by Thai NLP for Swedish clients based in the Philippines. Our Tech & Roadmap: Proto is driven by its passion to ensure that the conversational AI revolution benefits everyone from all corners of the Earth. To do this, we’re commercialising localised NLP techniques for every task in the customer support domain: livechat, ticketing, translation, chatbot training, upselling, and more. The combined power of the product suite and the NLP engine outperforms singular solutions like Microsoft LUIS or Zendesk in emerging markets. In terms of the product suite, the backend of Proto consists of several python (micro) services communicating through a message queue server. This infrastructure is optimized for clients with 24/7 contact centers thus, testing and high-availability are critical to us. We are hosted on a multi-region GCP infrastructure and rely heavily on Kubernetes and Google Cloud SQL (Postgres) to achieve high levels of stability and performance. The frontend of Proto consists of interfaces with cutting-edge UX principles that blend AI functionality with the tasks of contact center agents. In terms of the NLP engine, Proto’s research team is constantly testing and deploying the latest deep-learning techniques for domain and language-specific phenomena (i.e. slang within the Filipino financial complaints domain). This NLP research and development is always client-driven with immediate deployment into the field and with support from the governments of Canada and the European Union. Proto’s roadmap is focused on proactive chat, churn prediction and increased vertical-integration as the AI Customer Experience industry consolidates. Do your best work, from anywhere: Here Are Our Cultural Principles As a remote-first company, our top priority is to implement new ways of enabling your maximum productivity, happiness, and contributions to the global team. To accomplish this, we receive incredible support from the Creative Destruction Lab, Next Canada, the National Research Council of Canada, and Enterprise Malta. The company founders are Canadian-Italian and Taiwanese, both with military backgrounds. We have set a cultural tone of high-accountability and high-inclusiveness that is respectful of all the cultures represented in the company. Gender Equality: We strive to maintain an even gender balance with mission-critical leadership opportunities for women. Multicultural: We align hiring to local market demands with a particular focus on polyglots and SaaS professionals. Age Neutral: We combine the best attributes of every generation with opportunities matched to each member’s technical and lived experience. Software: Daily communication and accountability is performed via various collaboration softwares, such as Slack, Monday, Github, JIRA, etc. About You: Smarty Pants: Masters Degree or PhD in a related field. Strategic Thinker: Contribute to the company’s technical product development & roadmap. Multilingual: Native or fluent speaker of 1-2 languages. Cool Cookie: This is a startup. We plan ahead but we must also be nimble and fast to adapt. If we asked your friends, they would say you’re the calmest person they know in tough situations. Nice to haves (but not deal breakers): Familiarity with machine learning tools like Scikit-learn, PyTorch and Tensorflow Experience with Python 3 Knowledge of RESTful API, gRPC, airflow, message queue Experience with parser, semantic role labelling, or sentiment analysis, name entity recognition Fluent in 2+ languages Do not apply if (absolute deal breakers): You’re in school, running a startup, etc. You cannot provide up to three references You have a preference for unambiguous tasks Your d...
One person in three in the world lives in poverty. Oxfam is determined to change that world by mobilizing the power of people against poverty. Around the world, Oxfam works to find practical, innovative ways for people to lift themselves out of poverty and thrive. We save lives and help rebuild livelihoods when crisis strikes. And we campaign so that the voices of the poor influence the local and global decisions that affect them. In all we do, Oxfam works with partner organizations and alongside vulnerable women and men to end the injustices that cause poverty. As a confederation, our values are Accountability, Empowerment and Inclusiveness. Empowerment: Everyone, from our staff and supporters to people living in poverty, should feel they can be a catalyst for change. Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Note: All offers will be subject to satisfactory references and may be subject to appropriate screening checks, which can include criminal records and terrorism finance checks. Background Oxfam started working in Zambian the 1980s. Since then, we have implemented both development and humanitarian programmes to support practical and innovative ways for people to lift themselves out of poverty. We work with local stakeholders to find lasting solutions to the root causes which keep people in poverty. Oxfam is currently collaborating with the Government, international and local CSOs, UN Agencies and other stakeholders. Oxfam envisions Zambia free of extreme inequality and injustice; a society where citizens and particularly women across all age groups claim and exercise their rights and responsibilities and can influence decisions that affect their lives. Our one country program aims to promote women’s rights, good governance and accountability, resilient livelihoods, as well as enhance preparedness, reduce vulnerability to disaster and ensure an effective response to humanitarian crises. The Role To provide financial management support to project teams and partners institutions in compliance with Oxfam policies’ ensuring that accounting information is properly provided to inform management decision-making. Key Responsibilities: Planning, Budgeting and Utilisation of Financial Resources: Contributes to the production of monthly management accounts, quarterly management accounts, half year reports, Annual finance reports, statutory accounts Maintain Financial Information System: Inputs and checks accuracy, completeness of supporting documentation and validity of financial data before posting into people soft Reviews payment vouchers to ensure that correct budget codes are charged and also approvals have been made with appropriate delegated authority Generate finance reports -preparation of month end bank and balance sheet reconciliations Analysis of financial data for upward decision making Reinforcement of Internal Controls: Part of the team that reviews and maintains financial management and internal controls systems in the office to maintain the financial integrity of Oxfam. Ensures compliance with established Oxfam corporate policies as laid down in the financial policies and procedures manual To assist in coordinating audits for project Petty Cash Facilitate the administration of Petty Cash (prepare paper work and have it duly authorised) Write timely reports on Petty (after every Petty Cash Count) Ensuring adequate Petty Cash levels at all times Administration: Assist finance and logistics with preparation of necessary paperwork in respect of some payments as request Work with Logistics to ensure adequate support for visits, conferences, meetings, seminars and workshops Work with Logistics to manage office consumables Manage first aid kits supplies Support HR dept with compiling of leave reports, medical payments and filling Skills &Competencies: Diploma/Degree in Accounting Team worker and strong inter-personal skills Computer skills including Microsoft spreadsheets Excellent written/oral communication & listening skills Good numeric skills Ability to work under pressure and to meet deadlines Key Attributes: Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities. Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work. Commitment to Oxfam’s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible. Organisational Values: Accountability –Our purpose-driven, results-fo...
Under article 4.2, paragraph (e) of the Staff Regulations, the filling of vacancies in technical cooperation projects does not fall under Annex I of the Staff Regulations and is made by direct selection by the Director-General. In order to support the best informed process in the filling of the above-mentioned vacancy by direct selection, the ILO invites interested candidates to submit their application online by the above date. The Following Are Eligible To Apply ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations. External candidates* The recruitment process for General Service positions is subject to specific local recruitment criteria.The ILO may only offer a contract to persons who are Zambian nationals. Technical cooperation appointments are not expected to lead to a career in the ILO and they do not carry any expectation of renewal or conversion to any other type of appointment in the Organisation. A one-year fixed-term contract will be given. Extensions of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance. Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade. The entry level salary for this position is K 250,910 (Zambian Kwacha) yearly. Introduction The International Labour Organisation (ILO) CO-Lusaka covers Zambia, Malawi and Mozambique provides technical support and advisory services to the Government, Workers’ and Employers’ Organisation as a Tripartite constituents of the ILO. The Goal of the ILO is to contribute towards attainment of Decent Work for men and women throughout the world. Decent work is central to global efforts to tackle poverty and as a means of achieving equitable, inclusive and sustainable development. This is fostered through the Decent Work Country Programme (DWCP) which is the main vehicle through which the ILO Members States together with the Employers’ and Workers’ organisation coordinate and effectively implement Development aimed at contributing towards achieving Decent Work for All. While promotion of Decent Work is the primary mandate of the ILO, the United Nations system as a whole is supporting the promotion of full and productive employment and Decent Work for All. Therefore, the ILO works with other UN agencies and partners in efforts aimed at making Decent Work a reality for women and men. In view of the above, the ILO is seeking to recruit a high qualified and competent Information Technology Assistant to support the Country Office for Zambia, Malawi and Mozambique. The incumbent will provide a range of user support services in an effective, efficient and client-oriented manner. The work will involve providing end user assistance, managing active directory (AD) objects, supporting and maintaining office equipment, organizing and maintaining shared drive data, supporting software deployment, and monitoring and supporting local area networks (LAN). The incumbent will perform the day-to-day work at a fully operational level and identifies and resolves a variety of recurring ICT issues, requiring the correct application of ICT-related rules, regulations, policies, procedures and guidelines. The position provides support to higher level ICT all staff in the CO- Lusaka Office. Reporting Lines Under the overall responsibility of the ILO Country Office Director for Zambia, Malawi and Mozambique, the Information Technology Assistant will report and work under the direct supervision of the Operations Officer. The incumbent will regularly liaise with and seek and receive guidance from the Regional Systems Analyst in the ROAF. External contacts are primarily with ICT service providers to coordinate ICT services and with counterparts in United Nations (UN) agencies and other international organizations to seek or provide information on services or supplies and related costs. Description Of Duties Perform a range of ICT support functions related to software and hardware deployment, AD object management, LAN support, end-user support, and ensuring compliance with applicable standards. Troubleshoot desktop and standard application-related problems (on-site and using remote support technologies) in compliance with established escalation procedures. Provide basic assistance and training to end users on how to solve common ICT issues and provide inputs into guidance documents as required. Based on information provided by HR and/or responsible staff in the office, manage user accounts ensuring their timely creation, maintenance and end-dating in accordance with the contractual status of staff. Store and maintain user details in the AD and verify accuracy on a regular basis. Review and clean up unnecessary computer objects in the AD to ensure license compliance. Ins...
Caritas Czech Republic is an international NGO active in humanitarian aid and development cooperation implementing projects in Livelihoods, Health Care, Agriculture and Education is looking for an: Responsibilities: Implement assessment methodology in coordination with the project team Visit referred vulnerable households to assess their wellbeing Use the Vulnerability and Viability Assessment Tool (VVA) to gather household data Make initial entries in the data base for new cases in regard to bio data, flight history and noted protection concerns Requirements: Tertiary education – university/college degree/diploma in social work, Development Studies or other relevant field At least 1 year of practical experience working in social services and/ or with refugees for an international/national NGO Ability to operate in a cross-cultural environment requiring flexibility Fluent in English – excellent writing and communication skills; French, Nyanja and Swahili advantage Strong attention to detail Ability to work without supervision Experience with project implementation is an advantage Experience with health, livelihoods and agriculture projects is an advantage Excellent computer skills – MS office (MS Word, Excel, PowerPoint, Outlook) and internet Excellent organisational and interpersonal skills Integrity and willingness to work and produce results in a dynamic environment Good time management, commitment, team worker, problem solving skills, reliable and hardworking, able to work under pressure Ability to prioritise and multi-task Duty station: Lusaka, Zambia Working Time: 5 Days a week Starting date: Immediately Position: National Method of Application To apply for this position, please submit your full application consisting of detailed CV (max 3 pages) and motivation letter (1 page) to the following email address: Only email applications will be considered. Indicate Preferred Location when applying Please use the following subject in your email/post: Assessments Officer – Lusaka. For the title of cover letter and curriculum vitae, follow this wording: Surname, Name, Assessments Officer – curriculum vitae Surname, Name, Assessments Officer – cover letter Caritas Czech reserves the right to cancel the process at any stage.
ActionAid Zambia (AAZ) is part of the ActionAid Global (AAG) Federation, sharing common values and aims to drive social change towards a just, equitable and sustainable world. AAZ works with the marginalized, excluded women and young people, their organizations, and social movements to address the structural causes of social injustice, gender inequality and poverty. ActionAid Zambia has the following vacancy for experienced and suitably qualified Zambians to fill in the following Project based position: 1.1 Job Purpose The holder of the position shall be responsible for the implementation of the National Endowment for Democracy (NED) project under the supervision of the Programme Coordinator with the support of the Programmes Manager – Governance under civic participation. 1.2 Specific duties, Project Officer – Governance 1.2.1 NED Project Management Provide support in administering of the grants management cycle. This includes documenting all processes from Pre-Award to Post-Award. Conduct trainings in all the target provinces for journalist (Investigative, News review, Columns, and feature writing) in democratic governance, transparency and fundamental freedoms and capacitating them on enhancing mechanisms for protecting and claiming civic and political spaces. Conduct trainings for CSOs and grass root movements on principles of good governance and state accountability. Facilitate district, provincial and national level dialog between right holder and duty bearers (Interface meetings) in all the four provinces of fundamental freedoms and rule of law. Human rights and citizen entitlements and further connect the struggles of the HRDs. (Interface meetings) Conduct capacity building, scenario building and risk analysis both at local and national level in all four provinces. Conduct awareness raising campaigns targeted at HRDs on some of the unprogressive laws (NGO Act, Bill 10, Public order Act, electoral Act and gas constitution to women groups, the young people, Faith-based organisation, CSOs , Human right defenders and media and the general public in Communities in all the four provinces Conduct advocacy activities on the need for legal review on some bill such as, public order Act, NGO Act, public order Act, proposed cyber bill and further advocate for enactment of the Access to information bill and other related polices that contribute to shrinking civic and political space Conduct monitoring and evaluation activities to assess the impact of the project in all the four provinces Support towards implementation of the NED Project and other tasks maybe assigned whenever necessary 1.3 Minimum Requirements: A bachelor’s degree in development or other related social sciences from a recognized University. A minimum of at least one (1) year experience in governance, democracy, or human rights Programmes. A fair understanding of Governance issues Demonstrable experience in design projects, writing reports, developing work plans and working within influential coalitions and networks. Identify organizations and facilitate development of partnerships at operational level and use the partnership for scaling up interventions through collaborative alliances. Demonstrate experience in advocacy and campaigning, research, and policy analysis Understanding of different donor requirements and ways of working. Method of Application Application: To apply for this position, please send your updated Curriculum Vitae highlighting how you match the criteria in the Job Description to the following email address: Clearly indicate the position applied for in the subject line. ActionAid is an Equal Opportunity Employer (EoE), however; qualified women are encouraged apply. Please Note: While we value all applications, we can only respond to short listed/successful candidates. Action Aid’s Website:
Main Purpose: Based in Kitwe and directly reporting to the B2B Manager – Zambia. The Key Accounts Manager will have the responsibility and accountability for all the hydrocarbon business, sales and credit management, to innovate solutions to product applications for customers’ operations, including and product rationalisation, rolling out of value adding technical services to the B2B Non Mining Customers and resolving health safety and environmental issues pertaining to product application and disposal. Knowledge Skills and Abilities, Key Responsibilities: Implement, uphold and sustain high Safety Standards in the portfolio operations and in line with Puma Healthy, Safety, Security and Environment (HSSE) Policy & ensure compliance by way of undertaken regular audits across the mine sites. Ensure that the fuels business achieves potential sales volumes in the region, correct pricing, profitability and business growth in the area.. Ensure implementation and continuity of the fuels a strategy / business model. Manage key accounts directly and provide all technical support. Undertake where viable value adding programmes to ensure that the business achieves competitiveness with customers outside price & progress chosen accounts towards partnership relationships. Manage the fuels supply chain interface. Understand the market and competitor positioning in the Zambian market and keep updated records of market size. Plan and deliver the Zambia plan including income, cash flow, and other financial and non-financial targets. The Key Accounts Manager will own the P&L for the key accounts. Education and Training A University Degree in a Technical or Commercial field Three years sales and marketing experience with demonstrated achievements of success in fuel and lubricants or petroleum products. A strong fuels technical background is essential A proven track record in the fuels industry especially in the field of Total Fluid Management High level of analytical, negotiation, communication, interpersonal and entrepreneurial skills. Computer literacy in business applications and an out of the box positive thinker and operator. In-depth Knowledge of Customer Relationship Management Systems (CRM) Self-driven; ability to work independently and ability to make wise decisions on the spot. Key Relationships and Department Overview: Internal contacts Finance Function – Payments, Audit, Salaries, General Ledger Maintenance Engineer Operations Manager HSSE Manager TFM Managers Other Business Managers Business Support External contacts: Customers Suppliers Method of Application Submit your CV and application on company website:
Lumwana Mining Company Ltd (LMC), a copper mining company owned by Barrick Gold Corporation is situated in the North Western region of Zambia, some 300 km west of the Zambian Copperbelt and 95 km south west of the provincial capital of Solwezi. The mine is a multi-pit, multi staged operation mining approximately 100MT of ore and waste per annum and producing copper concentrates containing an average of 120,000 tonnes of copper metal per year over a twenty (20) year mine life, making Lumwana the largest single open cut copper mine in Africa. The Company is now looking for a suitably qualified individual to be considered for the position of Graduate Mapping Geologist. Role Summary Reporting to the Coordinator – Geology, you will be responsible for establishing a continuous mapping program that collects structural and geological information from all available resources. Responsibilities Structural and Geological Mapping, inclusive of pit areas. Determination of the structural and geological controls on mineralisation. Facilitate digital and manual geological and geotechnical data collection techniques for use in structural geology and geotechnical analysis. Delivery of validated triangulation data (e.g. meshes, wireframes) of geological and geotechnical elements. Integration of the structural dataset into a more combined geological/structural/geotechnical user friendly dataset. 3D geological modelling and maintenance of current geological and structural models. Specific Project Work as directed by the Section Coordinators. Experience & Qualifications Grade 12 Certificate BSc Geology Degree (or related studies) Excellent verbal, written and interpersonal skills Good computer skills Ability to work in a team Willingness to learn Method of Application Submit your CV and application on company website:
Qualifications Responsible for the day to day restaurant operations Responsible for maintaining high level of customer service and satisfaction Effectively delegate jobs and responsibilities to restaurant staff Communicate with management across the company to ensure effective running of the business as well as customer satisfaction Work with management personnel to set targets and incentives to increase turnover and profitability of the restaurant Day to day training of current and new staff Maintaining hygiene, food safe to the highest standards How to apply Please email CVS to this email:
Job Vacancy Main Accountabilities Project Management Overseeing all aspects of the project and ensure completion of tasks at the right time and within the budget Maintaining and ensuring high quality of work. Technical supervision of construction work Recording of all project items and adequate delivery to various departments. Managing meetings, presentations, seminars and trainings Making available all project materials to undisrupted flow of work Manage and control costs to ensure successful completion of the project. Required Skills and Competencies Self-starter and able to work with minimal supervision 3-4 years’ experience in a similar role mining sector a Understand how to work with the ministry of mines and suppliers for raw material Middle management experience Diploma / Degree in Project Management, Engineering or any Business Degree Member of Engineering Institution of Zambia (EIZ) How to apply Please email CVS to this email:
Chintumukulu Conservancy Financial Manager & Administrator – Muchinga Province, Zambia CONTEXT WeForest is an international non-profit association headquartered in Belgium and with current projects in Brazil, Ethiopia, India, Tanzania, and Zambia. Its mission is to advance innovative, scalable and lasting solutions to restore forest and landscapes for the climate, the people and the planet. WeForest aims to support the Mpumba Natural Resources Conservation Society (MNRCS) in preserving the fauna & flora of the Chintumukulu Conservancy (8,474 ha) and the establishment of a forest landscape corridor between the networks of Luangwa protected areas to the east and the Lavushi Manda National Park to the west. We are therefore looking for a Financial Manager & Administrator to support the Project Manager located at the conservancy in the Muchinga province. Job Purpose The main role is to handle the financial issues, human resources, and other administrative aspects of the new WeForest project in the Chintumukulu Conservancy. Main Responsibilities Finance Accounting Budgets & financial reporting Prepare the documents and accounts for audits Business cases for sponsors and grant proposals 5. Contribute to development of Finance & Administration best practices and ad-hoc remote support to HQ Finance Director Administration Legal matters: partner contracts, registrations, compliance HR: recruitment, employment contracts, monitoring leave Provide guidance in issues relating to employee complaints and/or concerns Provide guidance in dispute resolution and grievance procedures Procurement (if any) Livelihoods Provide support in socio-economic project assessments and development, such as business cases for livelihood investments Capacity building Prepare the Mpumba Natural Resources Conservation Society to take over the day by day management of the conservancy over time Provide in the course of time training & handover to local Finance & Administration person to be recruited by the Mpumba Natural Resources Conservation Society Communications Assist in the preparation of communication materials Skills & Qualifications: Graduate degree in accounting, human resources, administration or other relevant field Strong computer skills (especially excel spreadsheets, MS Word, PowerPoint) Accuracy with detail and numbers Excellent organizational skills Able to juggle multiple tasks, set priorities, and work independently Ability to use discretion in handling confidential information Customer service orientation and strong interpersonal skills Ability to write in an organized, clear, and articulate manner in English Familiarity with national labour laws in Zambia preferred Ability to communicate clearly and compellingly to a wide range of audiences Ability to adapt to rapidly changing priorities and to manage multiple projects with varying deadlines Results focused, works effectively both independently and within a team environment, as well as the ability to work well under pressure Commitment to WeForest’s mission and institutional values Final candidate will be required to take an accounting test. Terms & Conditions: Contract type: renewable consultancy contract initially for 2 (two) years. Due to remoteness of the project, we are open to couples who can fill both advertised positions. WeForest will not cover relocation costs Position: Full-time consultancy contract, based in or nearby the Chintumukulu Conservancy, Lavushi-manda district, Muchinga Province, Zambia Start date: ideally September 2020 Package: Competitive package for a small NGO, with remuneration based on experience Method of Application Please send applications in English with your CV, a motivation letter (1 page max including salary expectation) and the contact of 2 recent references Make sure to mention the job title in the subject of the email, and to indicate where you saw the job post. Due to the anticipated high number of applicants, only shortlisted candidates will be contacted for an interview. We thank you in advance for your interest.
Spring Television is seeking qualified applicants for the position of Public Relations Officer to organize and oversee PR activities and ensure effective communication with stakeholders, media and the public. If you are interested in joining a dynamic, high performing organization this may be the opportunity for you! Duties and Responsibilities: Maintaining the reputation and goodwill of the company Advertise and market the products and services of the company Conceptualize, planning and execution of public relation strategies Writing press releases and checking the other means of company publicity critically Preparing annual reports that are to be released to the public Taking care of the interactions between the company and the public by setting up press conferences, giving out newsletters and brochures and organizing an open house once in a while Conducting regular market research to confirm the market trends and ensuring that the company stays in the limelight Keeping the company website updated Public relations officer skills and specifications: Exceptional communication skills and interpersonal relationships Brilliant strategist in order to maintain a good reputation for the company even in times of crisis Good writing skills Keen sense of spotting the swinging market trends Has to be outgoing and friendly Quick wit and a tremendous presence of mind in order to field questions about the company Excellent sales and marketing skills A brilliant troubleshooter Between 35 – 40 years Master’s degree with a vast experience – experience in media and NGO will be an added advantage Method of Application Applications along with detailed Curriculum Vitae and copies of qualifications should be addressed to the Human Resources Manager and submitted electronically to Please note that only shortlisted candidates will be contacted.

Jobs in Zambia

Zambia jobs

The ultimate guide on how to get a job in Zambia

The Zambia jobs market is fast paced because jobs are in short supply. Jobs are mainly advertised in national newspapers and through word of mouth. You can also find Zambian jobs online through recruitment websites and social media sites like LinkedIn.

We’ve written this guide to help all Zambian job seekers in their quest to find a rewarding job. We’ve had the experience of being the job seeker and the recruiter in Zambia and the UK. Our intention is to use both the Zambian and international perspective and experience we have so you can get the best of both worlds. This guide will cover:

  • Zambia jobs and the recruitment process
  • Application tips for jobs in Zambia
  • How to find jobs in Zambia the unconventional way
  • Where Zambia jobs are advertised

Zambia jobs and the recruitment process

Job advertisements

Jobs are mainly advertised in Zambia’s national newspapers and through word of mouth. Get the full details on how you can get the latest on jobs by reading our guide on where they are advertised.

Vacancy windows for jobs in Zambia

Because of the stiff competition for jobs in Zambia, the vacancy window for entry and some mid level jobs tends to be very tight. This is to help recruiters minimise application numbers. The more professional the job the longer the vacancy window tends to be. When you see a job you are interested in, you’ll need to take prompt action.

Application process for Zambia jobs

Nowadays, more and more companies will ask you to email your CV and application documentation. However, some organisations, especially Government organisations will still ask you to deliver a printed or handwritten application.

Communications from the employing organisation

Because organisations usually get a high number of applicants they are unlikely to communicate with you or provide any feedback, except to invite you for an interview if you are successful.

Interviewing for Zambia jobs

Make sure you check your emails and answer your phone for any communications with a potential employer. Since it is an employers market they are unlikely to chase except if you stand out as a high quality candidate. Companies will not alway tell you about the interview format. Expect anything from one to one interviews, panel interviews, tests and even group work with other applicants. If you want to be prepared, it won’t hurt to ask about what they expect of you. If you are applying for a job as an expat or returning resident, organisations may interview you by video link such as Skype.

Trials and probation periods

Most companies will start new recruits on a trial probation period, usually around three months. This may be longer if you are entering a training programme or a more established organisation.

Application tips for jobs in Zambia

Getting a job anywhere is about you being able to communicate that you're the most suitable candidate for the position. Qualification and experience play a huge part but it also comes down to the effort spent in the application and how you fit in with the company. Distinguish yourself by spending time on your application correspondence. Follow these tips to get yourself started right in the Zambian job market, making sure your emails, CVs and cover letters get opened, read and considered for interviews and positions. All the best!

Step 1 — finding the right job vacancy in the Zambia jobs market

Read our guide on where Zambia jobs are advertised. In addition to the jobs sites, newspapers and recruitment companies we’ve listed in that section, word of mouth is still one of the biggest ways people find jobs in Zambia. Put the word out that you're looking for a job with your friends and family. Remember, that people know people, who know people! Word will get around, especially if you have a proven track record.

Step 2 — applying for jobs in Zambia

With significant competition in the Zambian jobs market it is imperative that you make an effort to stand out. Here are our top job application tips.

Focus your applications and energy

Applying for every job you find can feel very productive, but it’s better to think about quality over quantity. You’ll have more success applying for 10 positions well than for 100 jobs that you loosely fit. Having received many job requests and applications from people from very different backgrounds to The Best of Zambia, we’ve noticed this to be a problem in the Zambian jobs market.

From an employer’s perspective it is frustrating to receive job applications from people who are from altogether different backgrounds that do not have transferrable knowledge, skills and experience. It sends a message that the applicant is thinking, ‘any job will do’. If this comes through, it may well put you on the ‘no’ pile pretty quickly. Although as an applicant it may sometimes feel like any job will do(!), it’s important to take the time to communicate otherwise in your application. The jobs market in Zambia would be more efficient for applicants and recruiters if everyone applied to jobs to which their knowledge, experience and skills are suited to, rather than applying for those loose fit job opportunities.

Demonstrate you are a good fit

To apply for jobs you’re suited to, choose to apply for jobs that are related to:

  • Work experience you have previously had
  • Sectors you have worked in
  • What you have studied or are studying
  • Your areas of interest and your aspirations

There is nothing wrong with seeking a complete career change or applying for jobs that don’t quite follow on from your current position. However, when you do this, it is important to:

  • Clearly explain why you are changing paths
  • Demonstrate how you have transferrable knowledge, skills and experience that would be valuable for the role you are now applying for
  • Reassure recruiters that you do not plan to make a habit of changing direction too often

Don’t apply for more than one position at a company

If an organisation is filling more than one position, and you apply for more than one job at the same company, you'll seem like you are unfocused and looking for any job.

Write a tailored cover letter for each application

Generic introductions don't work especially in the saturated Zambian jobs market. Seasoned recruiters can spot generic introductions a mile off! All they do is make you look like you haven’t made the effort. Instead, take the time to demonstrate you are a good fit by adapting each cover letter to the position you're applying for, identifying relevant accomplishments, achievements and anything you can offer the particular role.

Think about your references

It’s always a good idea to have a reference from a previous employer. Current recruiters will appreciate the chance to speak to a person you have worked for previously. It also demonstrates that you left that position on good terms which is always a sign of a respectable professional individual. You can also consider references from teachers, coaches and church leaders. Having references from friends and family doesn’t look very professional and isn’t recommended simply because they are likely to be biased. Another important point is to ask your referees if they are willing to give a reference. It won’t go down well if they are surprised to hear from your potential employers when they get in touch.

Follow the application instructions

This might seem obvious but many people fall at this first hurdle! If the instructions say send an email to a specific email address, with a specific subject line with specific attachments then do that. Recruiters give these instructions to make their recruitment process as simple and efficient as possible. Those that follow instructions will stand out for the right reasons.

Give your email a clear subject

Your email might not even get opened if it doesn’t have a clear subject line, looks too vague or is unprofessional. Give the reader context such as the position you're applying for.

Keep it short

Zambian recruiters have to go through many applications and might not read beyond the first paragraph of an email or cover letter. Keep them short, concise and focused. Two or three paragraphs are enough although you might consider more, the more professional the job.

Keep it professional

You’re writing to your potential boss. Keep your correspondence professional and skip the slang, abbreviations and emoticons. This is not a text or whatsapp message, so use paragraphs and full sentences!

Make sure it's perfect

Spell check, grammar check and proofread your application document. Then do it again. Read it out loud and if you have trouble spotting your own mistakes, ask someone else to run through it.

Make sure you're contactable

It seems obvious, but make sure you include your contact information. Provide a name, phone number and email address and then be on the alert to answer your calls and check your emails.

Don’t use a work email address!

It’s always best to use your own email address and phone number otherwise it’s not very respectful to your current employees. Imagine how difficult you will make things for yourself if your current employer found out and you don’t get a new job straight away.

Make sure you're online presence is good

Increasingly, recruiters considering your application will search for you online. Make sure you look responsible and trustworthy on social networks such as Facebook, Twitter and LinkedIn. Read more about this, in our section, ‘How to find jobs in Zambia the unconventional way’

Keep encouraged

Looking for a job in Zambia can be a trial. Don't get discouraged. Stay positive and keep moving forward. You can do it!

Step 3 — Interviewing for jobs in Zambia

Prepare, prepare, prepare

It’s essential that you find out as much as possible about the company you are going to be interviewing at. A good place to start is their website (if they have one). Also look for company information on social media channels like Facebook, LinkedIn and Twitter. Research the following key information:

  • Company products and services
  • Key team members
  • Awards and achievements
  • Approach and company culture

Going to an interview equipped with such knowledge enables you to tailor your responses to suit the company and possibly even the people interviewing you. Demonstrating that you know about the company and showing genuine interest will help you stand out. This will always go down positively with recruiters.

Dress code for interviews for jobs in Zambia

They say you only have a few seconds to make the right impression. You should want to make an entrance for the right reasons when going for any level job. Ladies, avoid outfits that are too revealing and have too much jewellery and makeup. Gentleman, iron your shirts and ensure your haircut is professional looking. Other tips are to have clean shoes and ensure you smell nice - small details will make a big difference! Of course, not all jobs require you to dress the same. For example, an interview for a job in fashion will mean you have an opportunity to demonstrate that your style matches with the company. Similarly, going for an interview on a construction site may not require you to be suited and booted. All in all, the research you do when preparing for your interview may help you select the perfect interview outfit. Think about the position, the work you will be doing if you got the job and dress accordingly. It’s a good idea to carry these habits through to when you get the job as well.

Be on time

Never be late for a job interview! It will make your potential employers think you are disorganised and that you don’t care for the job. It’s far better to be early. If you are too early you can always wait elsewhere and then go in 10-15 minutes early.

Be polite to everyone

A good way to make a positive impression is to be polite to everyone you meet when you go for the interview. Being polite and respectful is a good trait to have everyday but even more important at this early stage when you have no idea who is who, or what level of influence they have on the recruiters.

Take the right paperwork

If you have any certificates, letters of recommendation, work samples, or anything you were asked to take the interview, make sure you have them, and that they are professionally presented.

Prepare questions for the interviewer

Most interviewers will give you the opportunity to ask them questions. As someone who has been the interviewer, it’s always disappointing when people don’t have questions or ask the wrong questions. Ask questions that demonstrate your desire to settle in, make a positive impact and to contribute long term. Don’t ask questions about leaving early or whether you can play music!

How to find jobs in Zambia the unconventional way

Apart from the traditional job advertisement route to finding a job in Zambia there are some things you can do to get noticed.

Networking events where you could meet recruiters for Zambia jobs

The is a good selection of events you can attend to be in with a chance to meet potential recruiters. Some examples are Bongo Hive and Startup Hour. Be sure to keep up to date with career development and networking events via our events in Zambia page.

Make a point of making the right impression, holding conversations, listening, asking questions, letting people know what type of job you are looking for and giving out your contact details. A good tip is to connect with people you have met on relevant social media channels after the event, for example, LinkedIn and Twitter. Remember, you may not meet your next boss, but you could meet the person who will recommend you to your next boss.

Demo your work and interests to attract recruiters

The digital world we live in enables you to demonstrate your work, interests, personality and dreams with relative ease. For a relatively low investment you can set up a website/blog where you can post content that may well impress potential employers. If you haven’t got the budget or technical knowledge to set up a website then you can use tools like LinkedIn and Medium to do the same thing. You can write content that demonstrates your expertise, commitment and passion. Sharing photos, videos and audio files are another way to impress. You can also use these website to network online with potential employers. If your blog can help you impress potential employers then remember to include it in your CV and job application.

Work your social media profiles

Too many people only use social media for fun, jokes and proof of their latest weekend shenanigans. It is important to remember that a lot of what you post is public and savvy employers will look you up social media. Think about your social media accounts as places you can share your expertise, show off your personality and aspirations, and also build valuable relationships with people who can help you get that dream job.

Offer to work for free

This may seem counterintuitive but if you are not currently working or studying it’s probably best to do some voluntary work. A potential employer will be impressed that you are filling your time with something valuable rather than just sitting around. Doing voluntary work will also give you an opportunity to learn new skills and gain further experience.

Where Zambia jobs are advertised

1. Newspapers with Zambia jobs

Many large organisations, such as those in the mining, agriculture and development sectors still mainly advertise in Zambian newspapers. These include:

  • Zambia Daily Mail — a national newspaper with a daily jobs section (Monday - Saturday) that is not available online. The best days for jobs are Monday, Tuesday and Wednesday
  • The Post — a national newspaper with a daily jobs section that is not available online. However currently this newspaper is not available
  • Times of Zambia — a national newspaper with a small daily jobs section that is not available online
  • Zambia Daily Nation — an independent newspaper that is widely circulated in Lusaka every day apart from Sundays, but has very few if any job advertisements. It’s online job section is not updated regularly.

2. Online newspapers with Zambia jobs

  • Zambia Eye — it does have a small jobs section but it’s quite dificult to navigate and it’s unclear how recent the jobs are

3. Zambia jobs websites

  • The Best of Zambia — A free and easy way to find jobs in Zambia with new job opportunities listed daily
  • Go Jobs Zambia — A leading job finder website in Zambia with easy to use job search facilities and lots of tips and advice for Zambian job seekers
  • Jobs in Zambia — Lists a handful of current jobs
  • UN Jobs Zambia — Latest jobs are listed by date added and closing date with the ability to search by location
  • Job Search Zambia — Lists 3-10 jobs daily, with good job search facilities
  • Mining Jobs in Zambia — Part of the CareerMine network, this site tends to list 0-3 mining related jobs a day
  • Find Zambian Jobs — Lists jobs daily
  • Job Options, Zambia — a steady stream of latest jobs and jobs finding tips

4. Zambia jobs on international job websites

  • Careers 24 Zambia — One of the leading job portals in South Africa, this site also lists professional job vacancies in Zambia, from supervisors through to Directors
  • CV People Africa — Lists a range of latest jobs in Zambia with a handy progress report that shows hits, shortlisted, interviews and complete status
  • Reed UK — There is sometimes a handful of jobs from international organisation in Zambia on this UK jobs site
  • Recruitment Matters — This Zimbabwean site lists some jobs in Zambia
  • Teaching Jobs — This teaching jobs site advertises Zambian teaching jobs that welcome international candidates
  • PNET Zambia — This South African website lists some professional jobs in Zambia
  • Robert Walters Africa — Some specialist professional Zambian jobs are listed in their East Africa location
  • Career Jet — A useful job search engine that allows you to sort professional jobs by Zambian province and contract type
  • Work in Africa — lists professional jobs in Zambia
  • CA Global Africa Recruiment — focuses on the mining, oil and gas, banking, finance, telecoms, IT, engineering, construction, power and energy sectors

5. Zambia jobs on Facebook

The 3 leading Zambian job advertisers on Facebook are

When you search for ‘Zambia jobs’ on Facebook you may also get one off job advertisements by specific organisations, so it’s worth searching Facebook too. When you spot a company that posts a job vacancy on Facebook, they are likely to do it again, so it might be worth liking their page to be in with a chance of seeing their vacancy updates.

6. Zambia jobs on LinkedIn

LinkedIn has a jobs tab which allows you to add your location. The search facility isn’t that great because it will throw up some jobs in other locations. So you can do a search to only highlight Zambia, Lusaka (or you city of choice) or ZM jobs, (Ctrl F) and then apply through LinkedIn.

7. Recruitment companies in the Zambian jobs market

There is a range of recruitment companies in Zambia who you can register with. Start by finding out as much about the company as possible, such as, if they focus on a specific sector. Then pitch yourself to them, following their registration instructions — remember they are the connection between you and your ideal job.

Unlisted businesses