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Zanaco Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Risk & Compliance Division under the Market Risk Department at Head Office:- Job Purpose To support the objectives of the department by facilitating a sufficiently robust control framework around the Treasury business and ensuring that Treasury P&L is complete, accurate and reconciled through a traceable and transparent process. Under the supervision of the Head Market Risk, the following are among the Job Key Responsibilities: – To be familiar with procedures for the whole product cycle from deal initiation to settlement. Ensure daily P & L is accurately reported to key stakeholders & reconciled between the Front Office system (Calypso) and the General Leger. Ensure relevant P&L and balance sheet positions are correctly reported at month-ends and that the applicable reconciliations have been completed and all issues identified/resolved. Provide daily commentary on P&L results and day’s activities Investigate differences between Front Office system and the General Ledger and resolve any unexplained P&L in a timely manner Provide advice to the business on the P&L impact of trades and the interaction of the Front and Back Office systems Ensure prices used for revaluation of Treasury positions are derived from independent sources Ensure all treasury positions are revalued (i.e. marked to market) correctly on a daily basis Adhere to and improve the control environment around the trading of foreign exchange and money market products Help ensure applicable accounting standards are adhered to regarding P&L and balance Sheet reporting Assist in testing and implementation of new products, system changes and process improvements Attend to ad hoc assignments and queries from the traders and other stakeholders. Internal/external contact: External: Internal: All Divisions Qualifications and experience: University Degree in Accounting, Finance or any relevant professional qualification such as ACCA/CIMA. Four (4) years of related work experience in a banking environment. Good working knowledge of Treasury products, appreciation and understanding of financial markets and exposure to Risk Management. Good understanding of double entry accounting associated with Treasury products ACI Dealing certificate would be an added advantage. Contract Type: Permanent and Pensionable Job Core Competencies: Focus on results Quantitative and analytical skills Accuracy Team work Highly developed computer skills (Excel, Power point, Access etc.) Communication and presentation skills. Method of Application All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. Only shortlisted applicants will be communicated to. Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Zanaco PLC is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Credit Division under the Corporate Credit Department at Head Office: – Job Purpose The role is responsible for designing and evaluating credit risk models that work in production. The role holder will use data available from both internal and external sources to build fraud and credit models to make real-time decisions. Under the supervision of the Head of SME & Digital Lending, the following are among the Job Key Responsibilities: – Understand trust and build signals from unstructured and structured data to identify good and bad borrowers. Identify patterns of fraudulent behavior and build credit models to detect and prevent these behaviors. Propose product and credit policy changes to improve company profitability. Monitor digital loans portfolio to identify trends, lead weekly digital lending steering committee meetings to share updates and analysis. Develop statistical models to assist in pricing and user segmentation. Any other responsibilities as may be assigned by management Internal/External Contact: External: Regulators, Auditors, Consultants, Credit Reference Bureaus, Other partners. Internal: All Divisions Qualifications and Experience: University Degree in quantitative field (Statistics, Actuarial, Mathematics, Economics, Operations Research, Computer Science etc.) At least five (5) years’ experience with managing full implementation lifecycle for digital lending solutions. Fluency in SQL and SAS or R/Python is mandatory. Ability to design algorithms, which may include data cleaning, data mining, data clustering and pattern recognition methodologies. Job Core Competencies: Excellent communication skills – verbal and written Numerical skills/data rational. Presentation skills. Persuasive skills. Analytical and quantitative skills. Innovative. Forward planning. Ability to lead, direct, manage and supervise. Results orientated. Strong numerical skills and financial acumen. Good prioritization skills. Delegation skills. Leadership and negotiation skills Method of Application All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO. Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Zanaco Plc is inviting applications from suitably qualified and experienced individuals for the following jobs aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Corporate & Investment Banking Department in the Mid-Corporates Section situated at Head Office: – Job Purpose Coordinate the sales efforts for liabilities & assets; extensively market low cost liabilities and identify suitable assets for on-boarding. Collaborate with Transactional Banking staff to ensure proposals and tenders have input and are submitted timely. To ensure and track implementation of solutions with product teams – Transactional Banking, Treasury etc. within the agreed turnaround time. To maximise revenue from the relationships across the portfolio by cross selling products and solutions that increase wallet share as well as track action points contained in call reports to their logical conclusion. Under the supervision of the Head Mid-Corporates the following are among the job key responsibilities: – Originate, maintain and develop relationships in Mid-Corporates market and or more in the specifically defined portfolio Manage a Mid-Corporates loan book within parameters provided by Risk Management Negotiate terms and conditions and prepare information pack for Corporate Credit to prepare credit applications for new and renewal of loan facilities for Mid-Corporates clients Proactively Initiate all credit proposals and obtain appropriate approvals Coordinate post approval actions of credit facilities for the Unit Present and defend Mid-Corporates credit applications in the Credit Committee Prepare Call Planning, Call Reports & Tracking Templates and update the “deal pipeline” Complete the wallet size for clients timely & appropriate file all client calls, client communications, internal memos, credit papers on the assigned portfolio. Timely initiate all credit processes (extensions, excesses full briefs, annual reviews) Cross Sell Trade, Treasury & Transactional Banking products and refer potential clients of the Bank for SMEs, Agric and Retail Assist Head Mid-Corporates with product knowledge and market research (Desk top) Coordinate and provide input to GLC & credit processes and create bank proposals and track to make certain of their timely delivery Track and coordinate the implementation of transaction banking solutions to customers Act as a principal point of contact in the absence of Head Mid-Corporates Introduce new business to Head Mid-Corporates Assist the Head Mid-Corporates’ business development activities, business planning, customer acquisition and strategy, business research and marketing Collate all action points raised in call reports and track and drive each action to its conclusion Assist in the communication and implementation of any action necessary to improve service in respect of complaints and compliments received Jointly work with Corporate Credit & Risk on credit issues with a view of implementing the Zanaco credit processes Identification and onboarding of new customers Incremental business and/or new solutions to existing customers Development and implementation of the sales strategy Assists in coordinating the implementation of Mid-Corporates customers Ensuring that there is no income leakage in the unit. Internal/External Contact: External: Existing/prospective customers. Internal: All Divisions. Qualifications and experience: Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. University Degree in relevant subject or equivalent. Professional Diploma in Banking and Finance is an added advantage At least five (5) years banking experience Fluency in Mandarin is an added advantage Thorough knowledge of the Bank products and services and credit processes Basic understanding and interpretation of financial statements Knowledge of the Bank’s account opening process Detailed knowledge of the business environment and the market dynamics including the rules and regulations that govern the Bank’s business in Zambia. Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code. Understanding of customer service policies and processes Demonstrated complaint handling and resolution skills Job Core Competencies: Excellent verbal and written communication skills Excellent social/interpersonal skills Delighting customers Networking/Liaison Persuading and selling Attention to detail Drive for results Analytical thinking Team work How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO. Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment.
Zanaco Bank Plcis inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department to be based in Chipata: – Job Purpose This position ensures the establishment of a relationship managed association between the bank and the Private banking client through a dedicated Private banker that acts as the first point of contact, assesses and recommends appropriate products and service offering to the client whilst ensuring profitability of the entire customer value proposition. The primary focus is on sales acquisition. Under the supervision of the Branch Manager, the following are among the Job Key Responsibilities:- 100% responsibility for assigned Private banking portfolio balance sheet & profitability. 100% responsibility for revenue generation for assigned Private banking portfolio. Responsible for managing Private banking client’s financial circumstances with a focus on maintaining strong relationships between the Bank and the client, and provide doorstep banking solutions in addressing their needs. Responsible for conducting in-depth analysis of client’s present financial position in order to recommend appropriate products and services to the client. Responsible for profiling potential clients in order to bring new relationships on board. Act as first point of contact for all their requirements in order to offer a personalised and differentiated service offering. Responsible for the execution of the Private Banking CVP and educating Private Banking customers on the Bank’s product offering and service channels and recommending any changes to ensure the CVP remains relevant to customers. Ensure growth of number of clients on the portfolio and accountable for all financial KPIs Responsible for implementing client appreciation of events to ensure a high level of retention for the Bank. Responsible for scanning the market and research on good opportunities to meet Private banking client’s revenue goals and provide clients with market updates and financial news. Sets referral, new business and cross-selling goals and monitors achievement of these goals in order to meet the bank’s financial aspirations. Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the banks products and educating clients on the use of various channels for transactions. Build and execute alliance relationships to enhance client’s customer value proposition offering. Monitor client’s changing requirements and recommend strategies to ensure that the organization’s products and services are fully utilised. Responsible for monthly assessment of segment thresholds and proactively engage clients to execute upgrades or downgrades so that the CVP is aligned to customer’s needs and that they derive full value from the proposition. Keep up-to-date with in-country market and global trends in order to recommend and link clients to appropriate events. Knowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal. Ensure that the customer experience is positive throughout the client’s journey at all touch points to increase customer retention. Execute life cycle programs in order to provide a full customer service proposition that deepen client relationships Execute all client’s requests within SLAs and provides feedback in order to ensure clients are fully satisfied with the service/resolution. Ensure that accounts opened are 100% KYC compliant and funded. Proactive client engagement on a regular basis in order to advise clients and provide timely and personalized banking services. Execute effective customer contact plan for customers to ensure that their needs are met and the relationship is maintained. Any other responsibilities or tasks as assigned by management. Internal/External Contact External: Local Regulators, Stock Market, Professional Bodies, Events Managers Internal: All Divisions. Qualifications and Experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in Business or relevant field At least five (5) years’ work experience in banking/investment management. Experience in a similar field/market will be an added advantage. Understanding of taxation laws and practical experience in application. Appreciation of securitization and investment options. Ability to profile customers and assess the needs of Private Banking clients. Understanding of Retail products and account opening, KYC Requirements. Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code. Ability to read market trends and inform the decision making process. Demonstrated complaint handling and skills certifications Job Core Competencies Communication skills, both verbal and written. Verbal and written communication Delighting customers Networking/Liaison Persuading and selling Drive for results Analytical thinking Team work Customer service orientation Analysis Monitoring Problem solving Conceptual thinking Strategic leadership Presentation and facilitation How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.
Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision in the Operations Division under the Information Technology Department, to be based at the Data Centre. Job Purpose The IT Security Operations Center (SOC) Assistant Coordinator will be part of the IT team dealing with incidents, monitoring infiltration attempts, analyzing logs looking for patterns to ensure infiltration attempts are identified and dealt with in a timely manner. Under the supervision of the IT Security Head, the following are among the Job Key Responsibilities: – Monitor and analyze data flow to identify and block malicious behaviour and activities Troubleshoot platform and customer integration issues Identify risk areas that will require vulnerability prevention Provide updates and identify threats to the organization Assist with containment of threats and remediation of environment during or after an incident Work closely with other teams to support the incident management process Document all actions taken as part of incident investigation Continuously improve processes through automation and creation of tools Assist with triage of service requests from customers and internal teams Escalate cyber security events according to Target’s Cyber Security Incident Response Plan Any other responsibilities or tasks as maybe assigned by management. Internal/External Contact: External: All Zanaco IT Security Service providers Internal: All Divisions. Qualifications and Experience: Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in IT/ Computer Science or a related field preferred, equivalent work experience in a related field also considered At least two (2) years’ experience in IT Understanding of IT operations: help desk, end-point management, and server management Experience configuring and implementing technical security solutions, such as firewalls and intrusion detection systems Experience monitoring and analyzing network traffic, host-based security appliance logs and IDS alerts is a strong plus Strong understanding of security incident handling processes Knowledgeable in TCP/IP protocols and the OSI model Working HTTP/HTTPS, UNIX/Linux knowledge Basic WAF understanding Understand the applicability of software vulnerabilities, such as the OWASP Top 10 threats Job Core Competencies Verbal and written communication Good interpersonal skills Drive for results Analytical thinking & Problem Solving Teamwork How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.
Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision in the Risk & Compliance Division under the Policy & Control Department, to be based at Head Office. Job Purpose The purpose of the role is to establish and manage a targeted independent credit oversight (review) infrastructure and hierarchy to evaluate the quality of credit extension and ongoing management of credit risk within the Bank including adherence to risk appetite, credit policy, policies and regulation. Leading the Policy and Control team to drive and support the identification and management of various credit risks. Under the supervision of the Chief Risk & Compliance Officer, the following are among the Job Key Responsibilities: – Creating an effective credit risk management and control framework to ensure that all significant risks are identified, measured, evaluated, managed and approved through the implementation of effective governance structures and hierarchies. Ensuring that the Bank’s credit risk governance framework is in line with regulatory and internal requirements with regards to policies, procedures, manuals, tools and templates. Owning the overall Credit Risk Appetite (CRA) process, and working with Credit and business teams to ensure formulation of the CRA statement is in line with business and risk strategy objectives. Observing, measuring and reporting on the effectiveness of the Bank’s credit controls and providing timely identification and reporting of significant risks and losses effectiveness of risk mitigation actions. Driving and implementing an effective credit risk management framework along the lines of Integrated Risk Management (IRM) and Basel II. Fully identifying and measuring of credit risk across range of on and off-balance sheet asset classes. Conducting regular monitoring of credit limits, in line with regulatory and internal requirements. Conducting periodic stress testing of the Bank’s credit risk profile in line with Basel II requirements. Ensuring that all credit-risk related key risk registers and Key Risk Indicators (KRIs) templates are in place and maintained regularly, including the testing of controls by designated champions. Validating control test result from a second line of defense control perspective (Conformance Review) and channeling feedback on the same to the appropriate governance committees. Working with Product Approval Committee (PAC) to develop assessment models for qualification of product related credit risks. Ensuring the credit risks associated with new and changed products, services and processes are assessed and mitigated. Ensuring that sufficient actions are undertaken to resolve all control weaknesses highlighted through the various credit risk reviews and audit processes. Escalating significant events to Chief Risk and Compliance Officer as appropriate. Developing comprehensive reports and presentations that outlines credit risk-related findings, explain risk positions, and recommend appropriate changes. Provide input on/Champion change to current operating mechanisms to ensure relevancy. Partner with business heads and other support function heads to develop and execute strategic plans. Any other responsibilities or tasks as maybe assigned by management. Internal/External Contact: External: Bank of Zambia, other Banks and Financial Institutions, Bank Auditors, Credit Reference Bureau, other external service providers – lawyers, valuers, etc. Proessional Accountancy Bodies, Trade Associations, Farming Associations etc. Internal: All Divisions. Qualifications and Experience: Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in Accounting/Finance/Economics or ACCA or CIMA. Master’s Degree or Post Graduate Diploma in Business Management, Banking, Finance, Accounting, or Economics is an added advantage. Experience: 7 Years or more banking experience of which 3 – 5 Years be in a leadership/Management position in credit management and/or risk management. Knowledge of risk management, integrated risk management, corporate and retail credit, portfolio workout, regulations, commercial. Integrated risk management, advanced credit risk skills. Certifications: Advanced Credit Skills, Certified Risk Expert, Financial Risk Manager, Professional Risk Manager, PMI Risk Management Professional are preferred. Job Core Competencies: Excellent communication skills – both written and verbal Leadership and influencing skills Adaptability Ability to coach, delegation and managing employee’s performance. Analytical skills People Management skills Networking/Liaison skills Drive for results Analytical thinking Problem solving skills Conceptual thinking. Strategic leadership. Presentation and facilitation skills How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.
Zanaco PLC is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Credit Division under the Corporate Credit Department at Head Office: – Job Purpose The role is responsible for designing and evaluating credit risk models that work in production. The role holder will use data available from both internal and external sources to build fraud and credit models to make real-time decisions. Under the supervision of the Head of SME & Digital Lending, the following are among the Job Key Responsibilities: – Understand trust and build signals from unstructured and structured data to identify good and bad borrowers. Identify patterns of fraudulent behavior and build credit models to detect and prevent these behaviors. Propose product and credit policy changes to improve company profitability. Monitor digital loans portfolio to identify trends, lead weekly digital lending steering committee meetings to share updates and analysis. Develop statistical models to assist in pricing and user segmentation. Any other responsibilities as may be assigned by management Internal/External Contact External: Regulators, Auditors, Consultants, Credit Reference Bureaus, Other partners. Internal: All Divisions Qualifications and Experience University Degree in quantitative field (Statistics, Actuarial, Mathematics, Economics, Operations Research, Computer Science etc.) At least five (5) years’ experience with managing full implementation lifecycle for digital lending solutions. Fluency in SQL and SAS or R/Python is mandatory. Ability to design algorithms, which may include data cleaning, data mining, data clustering and pattern recognition methodologies. Job Core Competencies Excellent communication skills – verbal and written Numerical skills/data rational. Presentation skills. Persuasive skills. Analytical and quantitative skills. Innovative. Forward planning. Ability to lead, direct, manage and supervise. Results orientated. Strong numerical skills and financial acumen. Good prioritization skills. Delegation skills. Leadership and negotiation skills How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. Only shortlisted applicants will be communicated to. Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Zanaco PLC is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Credit Division under the Corporate Credit Department at Head Office: – Job Purpose The jobholder will be responsible for managing the performance of the SME & Digital Lending credit portfolio, with strategies that lower NPL and optimize cost-benefit payoff among other duties. Under the supervision of the Head of SME & Digital Lending the following are among the Job Key Responsibilities: – Developing effective portfolio management monitoring, collection and recovery strategies for the micro, small and medium loans. Addressing cash flow management in the disbursement and collections float account in liaison with operations, finance and/or treasury. Reconciling the disbursement and collections float account and GLs on a daily basis. Ensuring compliance with the principles of good lending enshrined in the Credit Policy, Credit Strategy and Bank of Zambia guidelines. Act as second line support for all matters SME and digital lending. Managing Credit Reference Bureau (CRB) reporting and clearance for digital customers. Managing several collections and recoveries teams both internally and externally to ensure high recovery rates, cure rates and quality assurance. Identify, prioritize and implement collection tests and improvement strategies. Identify root cause of issues affecting collection results, communicate trade-offs/risks for different solutions and lead implementation of improved programs. Give feedback on product development and improvement. Develop and effectively disseminate and discuss regular reports both internally and externally. Monitor the performance of the various loans disbursed under the pre-approved SME product programs and develop MIS for effective feedback into management. Any other responsibilities as may be assigned by management Internal/External Contact External: Regulators, Auditors, Consultants, Credit Reference Bureaus, Other partners. Internal: All Divisions Qualifications And Experience University Degree in quantitative field (Statistics, Actuarial, Mathematics, Economics, Operations Research, Computer Science etc.) or business field Four (4) years ‘experience in debt management in a highly automated environment. Experience in portfolio monitoring & management, debt collections and recoveries. Experience in using debt collection modules, setting-up & management of a debt collection call center. Experience in analytics presentation such as dashboards. Proficiency in SQL and script writing is mandatory. Job Core Competencies Excellent communication skills – verbal and written Numerical skills/data rational. Presentation skills. Persuasive skills. Analytical and quantitative skills. Innovative. Forward planning. Ability to lead, direct, manage and supervise. Results orientated. Strong numerical skills and financial acumen. Good prioritization skills. Delegation skills. Leadership and negotiation skills How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. Only shortlisted applicants will be communicated to. Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Zanaco PLC is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Corporate & Investment Department at Head Office: – Job Purpose The Senior Relationship Manager will manage relationships in the Financial Institutions (FI) portfolio under the supervision and guidance of the Head Financial Institutions and will be responsible for the smooth running of each account. Under the supervision of the Head Financial Institutions, the following are among the Job’s Key Responsibilities: – Act as a principal point of contact in the absence of Head – Financial Institutions Manage relationships under the Financial Institutions portfolio under the supervision and guidance of the Head – Financial Institutions on a daily basis. Attain targeted sales goals, performance targets and customer net promoter score through the effective management of the portfolio Review account plans for all networked customers with a view to enhancing business volumes and earnings Conduct joint calls with product partners with emphasis on cross selling to increase wallet share for the Bank. Manage liabilities book within set parameters for term deposits and sticky cheap liabilities Directly responsible for the management of the portfolio to ensure smooth running of each account. Quarterly review of portfolio performance per account Responsible for implementing marketing strategies to develop existing portfolio and development of new opportunities. Development and implementation of network sales process to drive pipeline growth and deal execution. Understand customer needs and provide them with products and services to achieve business objectives Provide support in structuring propositions to maximize business opportunities of an acceptable quality. Monitoring performance of all accounts and credit facilities in the portfolio. Negotiate terms and conditions and prepare credit applications for new and renewal of loan facilities for corporate clients Present and defend FI credit applications in the Management Credit Committee meetings. Collate all action points raised in call reports, track and drive each action to its conclusion. Assist in the communication and implementation of any action necessary to improve service in respect of complaints/compliments received. Preparation of the credit appraisal and performance of all necessary due diligence procedures for clients seeking credit. Effectively monitor the initiation of all credit processes (extensions, excess reports and annual reviews) Manage the loan book within parameters set by risk management Assess risk and business strategies of the portfolio and ensure compliance with regulatory requirements. Any other duties as may be assigned by management. Internal/External Contact External: Existing / prospective customers, Internal stakeholders, Officials of regulatory bodies e.g. PIA, BOZ– for compliance and market information, Competitors Internal: All Divisions Qualifications and Experience Grade 12 Credit or above, mandatory in Mathematics and English and any other three Subjects. Degree in Economics, Business Administration and any Finance related field of study. At least five (5) years in a related role particularly in the Financial Institutions space. Sound Knowledge of the Market and competitors Strong knowledge of financial products and services, practices and operational risk. Demonstrated selling, negotiation and communication skills. Demonstrates sound knowledge of PowerPoint and presentation skills. Job Core Competencies Excellent verbal and written communication skills Good interpersonal skills Drive for results Negotiation skills Presentation skills Analytical thinking & Problem Solving Teamwork Ability to understand and interpret customer needs. How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. Only shortlisted applicants will be communicated to. Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Operations Division under the Information & Technology Department at the Data Centre for a fixed term period of 36 Months: – Job Purpose The primary objective of the role is to design, code, enhance and test software applications to meet business process requirements as well as the banks digital growth. The incumbent will be required to apply their functional knowledge and technical expertise in the implementation of configuration changes and maintenance of Zanaco software applications. Under the supervision of the Applications Development Senior Specialist, the following are among the Job Key Responsibilities: – Design and implementation of analyses that will identify requirements related to people, processes and technology. Design and develop applications based on technical/functional design documents. Includes hands on involvement in designing, coding and testing of program modules. Development of technical design documents (specifications) based on functional design documents (business requirements). Creation, execution and documentation of tests necessary to ensure that an application or technical environment meets performance requirements (technical, functional and user interface). Maintenance, repair and performance tuning of applications. Plan, Manage and Deploy Bank Application Fixes. Facilitate root cause analysis of Bank Application issues. End user support activities when needed. Internal/External Contact: External: Vendors Internal: All Divisions Qualifications and Experience: Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects Bachelor’s degree in Information Technology / Software Engineering. At least four (4) years of relevant IT experience Agile project management experience Application development experience utilizing web-based applications such as J2EE, JDK, Struts, Spring, Hibernate, and HTML and as well as Mobile Application Frameworks Experience with the following technologies, platforms and languages: XML, Web services, CSS, JavaScript Content Management System experience. Contract Type: Three-year fixed term renewable contract Job Core Competencies: Communication and presentation skills. Analytical skills. Research skills Problem solving Drive for results Customer service orientation Attention to detail Team work Planning skills How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments will not be considered. Only shortlisted applicants will be communicated to. Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision in the Commercial Division under the Retail Banking Department, to be based at Head Office. Job Purpose The Head Distribution & Channel Optimization will be responsible for owning, executing and having full accountability over the distribution strategy for retail banking. Key in achieving this will be ensuring that all distribution assets for which incumbent is responsible at operating at optimum capacity. This will also include ensuring all products, CVPs churned out from the segments, Products and Channels etc. are efficiently distributed through a robust framework that fosters both productivity and tracking mechanisms. This is a key senior role in the retail bank and candidates will need to demonstrate track-record of having worked in similarly high positions with the requisite experience. Under the supervision of the Head Retail Banking, the following are among the Job Key Responsibilities:– Deliver and distribute retail banking CVPs for all retail segments through the branches as per strategy Implement branch service and sales framework, including walk in client deepening strategies, and track implementation. Drive relevant productivity metrics of the Priority and Personal segment sales team in line with Retail Banking priorities Deliver Private and Preferred segments balance sheet targets and branch profitability Work with anti-attrition team to manage balance sheet attrition through proactive client engagement Drive relevant productivity metrics of the Private and Preferred segment and branch network in line with Retail Banking priorities Ensuring the delivery of an appropriate revenue mix of Retail Products in the segment portfolio Working with the Segments, develop and support the implementation of Private and Preferred value proposition and its enablers. Ensure a robust Risk & Control environment through establishing strong pan-channel security and controls and maintaining close engagement with Audit. This includes identifying key risks, issues and inter-dependencies to ensure mitigates are in place. Any other responsibilities or tasks as maybe assigned by management. Internal/External Contact External: Clients Internal: All Divisions Qualifications and Experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in Banking, Business Administration and related field of study At least seven (7) years’ banking or related experience, with 5 years at managerial level Strong knowledge of Retail Banking, products practices and operational risk framework Experience in Branch Management including segments Banking and Wealth Management Product knowledge Stakeholder management and influencing skills for problem solving Sound Knowledge of the Market and Competitors Job Core Competencies Excellent communication skills – both written and verbal People Management skills Delighting customers/customer service orientation Networking/Liaison Persuading and selling. Drive for results Analytical thinking. Customer service orientation. Problem solving skills Conceptual thinking. Strategic leadership. Presentation and facilitation skills. How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. Only shortlisted applicants will be communicated to.
The IT Security Operations Center (SOC) Assistant Coordinator will be part of the IT team dealing with incidents, monitoring infiltration attempts, analyzing logs looking for patterns to ensure infiltration attempts are identified and dealt with in a timely manner. Under the supervision of the IT Security Head, the following are among the Job Key Responsibilities: – Monitor and analyze data flow to identify and block malicious behaviour and activities Troubleshoot platform and customer integration issues Identify risk areas that will require vulnerability prevention Provide updates and identify threats to the organization Assist with containment of threats and remediation of environment during or after an incident Work closely with other teams to support the incident management process Document all actions taken as part of incident investigation Continuously improve processes through automation and creation of tools Assist with triage of service requests from customers and internal teams Escalate cyber security events according to Target’s Cyber Security Incident Response Plan Any other responsibilities or tasks as maybe assigned by management. Internal/External Contact: External: All Zanaco IT Security Service providers Internal: All Divisions. Qualifications and Experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in IT/ Computer Science or a related field preferred, equivalent work experience in a related field also considered At least two (2) years’ experience in IT Understanding of IT operations: help desk, end-point management, and server management Experience configuring and implementing technical security solutions, such as firewalls and intrusion detection systems Experience monitoring and analyzing network traffic, host-based security appliance logs and IDS alerts is a strong plus Strong understanding of security incident handling processes Knowledgeable in TCP/IP protocols and the OSI model Working HTTP/HTTPS, UNIX/Linux knowledge Basic WAF understanding Understand the applicability of software vulnerabilities, such as the OWASP Top 10 threats Job Core Competencies: Verbal and written communication Good interpersonal skills Drive for results Analytical thinking & Problem Solving Teamwork How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. Only shortlisted applicants will be communicated to.
Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Digital Banking Division under the Usage, Retention and Products Department to be based at Head Office: – Job Purpose Developing, Modifying, Implementing and Monitoring the Bank’s Digital Products and Product strategies to ensure effective and efficient Product Management, Service delivery and the Profitability of the Bank. Under the supervision of the Usage, Retention and Products Head the following are among the Job Key Responsibilities:- Identify and understand Needs, Opportunities and Market requirements for Product development or enhancement in liaison with all relevant internal and external stakeholders Develop and manage the Digital Products Go-to-Market plan, in liaison with the leadership team. Maximizing the ROI and optimize Digital Products to achieve the business goals. Analyse customer and end-user engagement metrics and make data-driven decisions about product improvements for the Digital customer segments. To understand the Digital customer segment/ sub segments and anticipate their product needs through regular engagement with relevant stakeholders. Management of the Digital product portfolio life cycle Recommend new products to develop as well as existing products to enhance or decommission based on respective customer needs analysis and product performance reviews Ensure Product delivery through all available Digital channels and ensure Product Optimisation and Utilisation Work closely with the Digital Marketing Specialist and drive CVM programs to drive Product Optimisation and Utilisation Provide input for the preparation of training materials for the relevant stakeholders Identify and manage risks associated with the Bank’s products in liaison with Digital Risk department and implement approved modification to mitigate the risks Any other responsibilities or tasks as assigned by management. Internal/External Contact External: Service Providers, Regulators Internal: All Divisions Qualifications And Experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in Business or relevant field At least three (3) years’ work experience in Banking or telecoms industry, Marketing, Product Development and/ Sales Experience in and ability to implement strategies for meeting the Bank’s objectives pertaining to product delivery, usage and life cycle In-depth knowledge of the local market, customers and competitors Proven ability to work with a large cross functional team Business insight and Risk awareness and experience in business case writing and product pricing Experience in data analytics, SQL writing, data ware house management, MIS skills and Project Management is an added advantage Job Core Competencies Excellent communication skills, verbal and written Attention to detail Strong analytical, troubleshooting and problem-solving skills Commercial and financial Acumen A strong understanding of the customer segmentation principles Drive for results/goal oriented Strong knowledge of Bank Digital Products and Channels Understanding of the Digital Product market demands Ability to understand and interpret customer needs Business case preparation and analysis MIS and Data analysis How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. Only shortlisted applicants will be communicated to.
Zanaco PLC is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Products & Channels Department at Head Office: – Job Purpose Responsible for Bancassurance product development and lifecycle management. Providing on-going support in Bancassurance products roll outs as per requirements of the relevant projects in parallel with the overall business strategy. Under the supervision of the Head Products & Channels, the following are among the Job’s Key Responsibilities: – Lead the development and implementation of new product initiatives and product enhancement for Bancassurance products. Oversee and manage launch schedule of new products and propositions. Collaborate with Bank partners and internal parties in product planning, design and product development process to ensure product initiatives and related supports are delivered effectively and efficiently. Manage both internal and external stakeholders to ensure technology infrastructure and operational processes are able to support timely and successful launch of products according to agreed plans. Support current products through product performance reviews and sales campaign support along with business partners. Participate in the formulation of product strategies and prioritization of product initiatives particularly for Bancassurance products. Lead, motivate and develop team members and collaborate with other teams on joint initiatives. Any other duties as may be assigned by management. Internal/External Contact External: Service Providers e.g. Insurance Providers, vendors e.g. software & hardware suppliers Internal: All Divisions Qualifications And Experience Grade 12 Credit or above, mandatory in Mathematics and English and any other three subjects. Degree in Business or a relevant field or professional qualification from a recognized university. At least five (5) years’ experience in insurance or banking industry with at least 2 years at supervisory level Experience in Life Assurance product development, particularly in bancassurance is beneficial. Strong knowledge of insurance product trends and competitive activities and be able to react and identify opportunities in response to the changing landscape Good understanding of insurance products market Familiarity with international best practices and global trends in the sector Technical knowledge in business finance tools, products and methodologies (sales management, CRM, issuing & acquiring, credit scoring, collections, product development, etc.) Knowledge of legal and regulatory issues typical for country banking system Job Core Competencies Excellent verbal and written communication skills Analytical skills Positive attitude Team player Time management skills Project management skills Organizational skills Leadership skills Strategic analysis Ability to understand and interpret customer needs. How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.
Zanaco PLC is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Products & Channels Department at Head Office: – Job Purpose Responsible for product development, driving growth and sales for the assigned Bancassurance products. Under the supervision of the Insurance Product Senior Specialist, the following are among the Job’s Key Responsibilities: – Adhere to the Bank’s Product Management Process (PMP) in managing the entire product lifecycle of assigned Bancasurance products. Devise and recommend strategies for driving sales performance aimed at assisting the sales teams achieve overall sales objectives for Bancasurance products Identify basic needs of customers and develop relevant insurance products and services Participate in various branch initiatives, including seminars and campaigns, to maximize insurance coverage and penetration to Bank customer base. Assist the sales team to resolve insurance products related challenges and catalogue all challenges for product enhancement and or implementation of remedial measures. Provide specialist support and service to sales staff relating to Bancassurance products and incorporate industry best practice and latest trends Gather regular and timely feedback on product performance and conduct analysis for management decision making To strictly follow Bank policies and procedures and be fully compliant To follow detailed procedures of the delegated duties assigned above. Apply the results in influencing the direction that other product departments take as well as informing decisions of the business. Any other duties as may be assigned by management. Internal/External Contact External: Service Providers e.g. Insurance Providers Internal: All Divisions Qualifications and Experience Grade 12 Credit or above, mandatory in Mathematics and English and any other three subjects. Degree in Business or a relevant field or professional qualification from a recognized university. At least four (4) years’ experience in Banking and Insurance industry Strong knowledge of insurance product trends and competitive activities and be able to react and identify opportunities in response to the changing landscape Familiarity with international best practices and global trends in the sector Technical knowledge in business finance tools, products and methodologies (sales management, CRM, issuing & acquiring, credit scoring, collections, product development, etc.) Knowledge of legal and regulatory issues typical for country banking system Job Core Competencies Excellent verbal and written communication skills Analytical skills Positive attitude Team player Efficient Time management. Ambitious and energetic, able to get things done. Confident and resilient. Excellent communicator and motivator. Leadership qualities – natural leader and team player with strong influencing skills. Strategic analysis Maturity and credibility. Ability to understand and interpret customer needs. How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.
Zanaco Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Operations Division under the IT Operations Department to be based at Head Office:- Job Purpose To administer the web servers, design and improve web applications including web service integrations while maintaining the Zanaco website, to develop innovative ways of integrating systems that will improve system performance and availability. The Alternate Channels Coordinator will manage Internet Banking, Bill payment online notifications and Zambia Revenue Authority online payments. Under the supervision of the Channel Applications Senior Specialist, the following are among the Job Key Responsibilities:- Ensure high availability of Internet Banking and related systems Plan and implement customizations on Internet Banking, SmartPAY and Bill Payments Create test cases for required customizations and ensure proper testing Ensure change control policies are applied Develop and support features for website related issues Manage all service requests directed to the Channel Applications team Ensure quick turnaround time to all web services requests and customizations Perform web services availability and functionality from a variety of environments and web networks Ensure 99.9% availability, accessibility and functionality across all networks on all web interfaced E-business channels Manage 24/7 smooth operations of Internet banking services, Zambia Revenue Authority Online Payment services, Zanaco official website, Zanaco social media platform and Bill payment notification service Plan and implement enhancement, upgrade and fixes on all online systems Ensure that the change process is followed on any fix or upgrade and deploy the changes. Perform basic website maintenance and ensure that the Bank’s web site is up to date with the Bank’s information and using latest web technologies. Rebuild the corporate website when requested using new technologies. Maintain documentation of web operations procedures Any other duties as assigned by management Internal/External Contact External: Vendors Internal: All Divisions. Qualifications and Experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in Computer Science Minimum Experience: At least Two (2) years IT experience Certifications: COBIT5 Foundation and ITIL Foundation Job Core Competencies Verbal and written communication SQL Scripting Java programming added advantage Knowledge of Networking and DNS Knowledge of php and HTML added advantage Excellent understanding of payment systems Good interpersonal skills Drive for results Analytical thinking & Problem Solving Teamwork How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO. Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment.
Zanaco Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Finance Division to be based at Head Office: – Job Purpose Supporting the Chief Financial Officer (CFO) in delivering the strategic agenda, including BAU activities such as the management of a wide variety of functions and supporting the CFO’s Office. To provide administrative support services to the CFO and Finance staff in order to promote efficient delivery of services and, where applicable, effective management of the Finance office. Under the supervision of the Chief Financial Officer, the following are among the Job Key Responsibilities: – Provide complete administrative executive support and professional business skills to anticipate the CFO’s needs and successfully support daily business actions. Preparing plans, strategies and presentations for specific business initiatives, closely tracking the progress and implementation of critical business issues and initiatives. Support the preparation of board packs and responsible for execution of action items Facilitating coherent internal communication and knowledge sharing Produce and tailor reports to capture performance across all Operations units within finance Liaison between CFO, staff and other stakeholders to ensure appropriate follow-up with assignments, projects and critical issues. Maintenance of departmental files and filing systems Obtain and prepare meeting agenda and materials for CFO’s review prior to meetings. Receive and screen phone calls, messages, and emails, providing appropriate information and resolving conflicts. Responsible for scheduling and managing the CFO’s calendar including prioritizing and resolving related conflicts and competing demands, proactively scheduling important meetings with internal and external individuals and maintaining an organized office Working with colleagues to support planning for staff socials, events and other departmental functions Provide support and advice to Accounts Payable through Head Finance to ensure payments are processed in a timely, efficient and accurate manner for the Bank. Co-ordinate with Head Finance for all issues related to staff/Vendors payments. Address internal customer queries/complaints in a timely manner and maintain an issue log to ensure senior management address any recurrent/persistent issues. Submit vendor invoices to Payables to facilitate timely payment Process urgent payments/cash voucher for the Bank Processing invoices, purchase orders and expenses for the CFO Reconcile supplier statements and identify outstanding invoices/costs not yet submitted by the business for payment and initiate follow up actions to ensure prompt payment of vendors. Process all appropriately approved manual payment requests Maintain archival for all paid invoices as per policy and update payment tracker to ensure every invoice scanned is paid on the stipulated payment dates Document and monitor all dashboards call action points for closure Additional assistance to units under the Finance Department/Division as needed Any other duties and tasks as may be assigned by management Internal/External Contact External: Vendors Internal: All Divisions. Qualifications and Experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. At least a Diploma in Accounting, Banking & Finance, Economics, Business Management or relevant subject or a part qualified ACCA / CIMA. Minimum of two (2) years’ experience in a position with similar responsibilities preferably with a financial/banking institution. Associate Member of ZICA would an added advantage Proficient in MS Office packages (Excel, Word, PowerPoint, Visio) Job Core Competencies Verbal and written communication skills Accuracy and completeness Attention to detail Proactive Resourceful Solutions oriented Results-oriented Planning and organizing Ability to work collaboratively Team work Analytical skills How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered. ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO. Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment.
Zanaco Bank Plcis inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department to be based in Kitwe: – Job Purpose This position ensures the establishment of a relationship managed association between the bank and the Private banking client through a dedicated Private banker that acts as the first point of contact, assesses and recommends appropriate products and service offering to the client whilst ensuring profitability of the entire customer value proposition. The primary focus is on sales acquisition. Under the supervision of the Branch Manager, the following are among the Job Key Responsibilities:- 100% responsibility for assigned Private banking portfolio balance sheet & profitability. 100% responsibility for revenue generation for assigned Private banking portfolio. Responsible for managing Private banking client’s financial circumstances with a focus on maintaining strong relationships between the Bank and the client, and provide doorstep banking solutions in addressing their needs. Responsible for conducting in-depth analysis of client’s present financial position in order to recommend appropriate products and services to the client. Responsible for profiling potential clients in order to bring new relationships on board. Act as first point of contact for all their requirements in order to offer a personalised and differentiated service offering. Responsible for the execution of the Private Banking CVP and educating Private Banking customers on the Bank’s product offering and service channels and recommending any changes to ensure the CVP remains relevant to customers. Ensure growth of number of clients on the portfolio and accountable for all financial KPIs Responsible for implementing client appreciation of events to ensure a high level of retention for the Bank. Responsible for scanning the market and research on good opportunities to meet Private banking client’s revenue goals and provide clients with market updates and financial news. Sets referral, new business and cross-selling goals and monitors achievement of these goals in order to meet the bank’s financial aspirations. Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the banks products and educating clients on the use of various channels for transactions. Build and execute alliance relationships to enhance client’s customer value proposition offering. Monitor client’s changing requirements and recommend strategies to ensure that the organization’s products and services are fully utilised. Responsible for monthly assessment of segment thresholds and proactively engage clients to execute upgrades or downgrades so that the CVP is aligned to customer’s needs and that they derive full value from the proposition. Keep up-to-date with in-country market and global trends in order to recommend and link clients to appropriate events. Knowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal. Ensure that the customer experience is positive throughout the client’s journey at all touch points to increase customer retention. Execute life cycle programs in order to provide a full customer service proposition that deepen client relationships Execute all client’s requests within SLAs and provides feedback in order to ensure clients are fully satisfied with the service/resolution. Ensure that accounts opened are 100% KYC compliant and funded. Proactive client engagement on a regular basis in order to advise clients and provide timely and personalized banking services. Execute effective customer contact plan for customers to ensure that their needs are met and the relationship is maintained. Any other responsibilities or tasks as assigned by management. Internal/External Contact External: Local Regulators, Stock Market, Professional Bodies, Events Managers Internal: All Divisions. Qualifications and Experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in Business or relevant field At least five (5) years’ work experience in banking/investment management. Experience in a similar field/market will be an added advantage. Understanding of taxation laws and practical experience in application. Appreciation of securitization and investment options. Ability to profile customers and assess the needs of Private Banking clients. Understanding of Retail products and account opening, KYC Requirements. Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code. Ability to read market trends and inform the decision making process. Demonstrated complaint handling and skills certifications Job Core Competencies Communication skills, both verbal and written. Verbal and written communication Delighting customers Networking/Liaison Persuading and selling Drive for results Analytical thinking Team work Customer service orientation Analysis Monitoring Problem solving Conceptual thinking Strategic leadership Presentation and facilitation How to apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments will not be considered. ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO. Zanaco Bank Plc provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Marketing Department at Head Office: – Job Purpose To effectively and efficiently manage the Bank’s internal and external communication. Under the supervision of the Head Marketing & Communications,the following are among the Job Key Responsibilities: – To help with/give input to the Development of a Communication Plan and Strategy. To develop communication processes, Policies and Procedures and ensure implementation To promptly and accurately communicate key messages to defined target audiences internally to establish goodwill and understanding between the Bank and its stakeholders. Ensuring consistent messaging internally and externally as per brand guidelines. Implementing communications plans to increase brand awareness and recognition for the organisation. Designing and packaging tailor made communication for the Bank’s stakeholders. Monitoring press coverage relating to the Bank and its brand and maximising opportunities for positive Public Relations (PR) and playing down any negative PR; liaising on a regular basis with the supervisor and escalating bad publicity for further action and guidance. Communicating the Zanaco Brand to internal customers and stakeholders. Promoting the Bank’s image through using various and appropriate channels; enhancing the Bank’s Brand through such interactions with all stakeholders. Providing input for website and social media content. Managing and coordinating content on the Zanaco Intranet. Manage media relations through deliberate efforts to engage with media personnel. Speech writing for the Managing Director and other Executive Officers. Any other responsibilities as may be assigned by management Internal/External Contact External: Media Houses, Agencies, other stake holders. Internal: All Divisions. Qualifications And Experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in communication or related field. At least five (5) years’ experience in communications. Job Core Competencies Interpersonal skills. Communication skills; verbal and written. Budgeting skills. Planning and organising skills. Drive for results. Negotiation skills. Eye for detail. How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments will not be considered. ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO. Zanaco Bank Plc provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Risk & Compliance Divisionunder the Compliance Department at Head Office: – Financial Crime Specialist (X1) Job Purpose The role holder will assist the Financial Crime Compliance Head and Financial Crime Compliance Team in managing the Financial Crime Compliance Risk of the Bank. Under the supervision of the Financial Crime Compliance Head, the following are among the Job’s Key Responsibilities: – Review and check payments for names on the global sanctions lists to ensure that no transactions are being processed with the subjects named on the lists. Review real-time payment hits, assess alerts and make appropriate decisions. Perform searches of names on the global sanctions lists and ensure there are no accounts/clients for the subjects named on the lists. Escalate unusual or suspicious activities. Consolidate and report on currency transaction reports to the Financial Intelligence Centre. Conduct sanctions screening and special due diligence reviews and relevant negative news items. Conduct reviews and ad-hoc screening on new and existing customers as appropriate. Escalate potential sanctions, violations and/or reputational/financial risks accordingly and document resolutions. Perform analysis and develop deeper understanding of AML/FATF requirements and implications. Any other duties as may be assigned by management. Internal/External Contact External: BOZ, Financial Intelligence Centre, External Regulators, correspondent banks Internal: All Divisions Qualifications And Experience Grade 12 Certificate with Credit or above, mandatory in Mathematics and English and any other three subjects. Degree in a relevant field or professional qualification from a recognized university. At least four (4) years’ experience in banking. Extensive working knowledge of applicable money laundering and terrorist financing legislation and controls in the Zambian environment. Certifications in Anti-Money Laundering and Compliance will be an added advantage. Strong working knowledge of AML, Payments and KYC rules and regulations with exposure to SARs documentation and filing. Job Core Competencies Excellent verbal and written communication skills Interpersonal skills Attention to detail Research skills Analytical skills Fraud reporting Ability to train people Team player Ability to work effectively in a team fostered, multi-tasking environment How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments will not be considered. ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO. Zanaco Bank Plc provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Credit Risk Division under the Retail Credit Department at Head Office: – Job Purpose To ensure compliance with the Bank Credit Policy, Scheme loans policy, Premier loans policy, national regulatory and government bodies requirements. Monitoring of quality loan data capture and compiling of management reports within the Service Level Agreement. The role holder will manage the Retail loans portfolio through proactive portfolio management and ensure management of employees’ salary deductions, reconciliation of loan data, collection of installment arrears. Under the supervision of the Collections Specialist, the following are among the Job’s Key Responsibilities: – Performing collection calls and/or correspondence with customers. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts – customer calls, account adjustments, small balance write off, customer account reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Communicate & follow up effectively with sales departments regarding customer accounts on a timely basis. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Establish and maintain effective and cooperative working relationships with scheme partners and external parties. Any other duties necessary to support the collections unit and as may be assigned by management. Internal/External Contact External: Auditors and Clients Internal: All Divisions Qualifications and Experience Grade 12 Certificate with Credit or above, mandatory in Mathematics and English and any other three subjects. Degree in a relevant field or professional qualification from a recognized university At least two (2) years’ experience in banking Experience in credit related function will be an added advantage Job Core Competencies Excellent verbal and written communication skills Conversant in Excel, Word, Power Point and use of other spreadsheets Attention to detail Analytical skills Team work Drive for results Rule orientation Customer Service orientation Business Acumen How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email: Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments will not be considered. ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO. Zanaco Bank Plc provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision in the Credit Risk Division under the Credit Administration & Monitoring Department, to be based at Head Office. Job Purpose Effective management of the Bank’s Credit portfolio through robust monitoring and control mechanisms and maintenance of the documentation associated with all credit applications and security. Monitoring the asset book to minimize loan losses, safeguarding the Bank’s security documentation and credit files, disbursement of approved banking facilities, post approval/disbursement monitoring and production of Credit Administration MIS reports to feed into the Portfolio Quality Review. Under the supervision of the Credit Administration & Monitoring Head, the following are among the Job Key Responsibilities: – Ensuring that all sanction terms & conditions for all disbursed facilities have been fulfilled. Providing the required information to the Credit Reference Bureaus. Ensuring that all related processing & facility fees/commissions have been levied on all disbursed facilities and the appropriate interest rates applied. Follow up with Business Units and branches to ensure that all requirements advised in offer letters and credit applications approvals are satisfied. Robust tracking of all annual & interim reviews 3 months before expiry. Effective monitoring to ensure that all facilities remain within Single Obligor Limit (SOL). Periodic testing of the set covenants and reporting the results. Monitor and control of the Credit Risk Management team diary system. Complete monthly returns and reports as may be required. Ensure maintenance and safety of all credit information. Review loan documents and liaise with internal stakeholders to ensure proper and efficient delivery. Support the periodic review of credit administration & documentation policies and procedures to streamline the workflow. Critically examining all security documentation for completeness. Ensure that liens are placed on all deposits held as security. Ensure effective control for the safe custody and control of all security documents. Ensure compliance with all regulatory and internal policies. Responsible for the collateral valuation process, collateral monitoring and collateral review. Ensure that approval from relevant authorities is held for deferral / waiver of incomplete documentation. Ensuring post disbursement compliance with approved terms and conditions. Review daily system credit monitoring and management reports and identify non- performing accounts with irregularities and proactively follow-up to ensure corrective action is taken in line with credit policy. Monitor all irregularities, past dues, documentation deficiencies, insurance etc., and effective completion and updating of the monitoring & control sheets & report to the Credit Admin & Monitoring Head. Provide training for business units & coaching for Credit Risk Management staff on credit related topics. Conducting monthly & quarterly portfolio reviews including Early Warning and Portfolio Quality review meetings to be held quarterly. Any other responsibilities or tasks as maybe assigned by management. Internal/External Contact External: Brokers, Clients, External Auditors, CRB, BOZ Internal: All Divisions. Qualifications and Experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in Banking, Business, Accounting or any other related qualifications. At least five (5) years’ experience within a credit administration & monitoring role. Knowledge of credit in general. Knowledge of Central Bank’s regulatory requirements on lending and reporting. Knowledge of credit administration, loan documentation and credit monitoring. Certifications: Credit Risk certifications will be an added advantage. Job Core Competencies Excellent communication skills – both written and verbal Strong interpersonal skills Problem solving and analytical skills Presentation skills Attention to detail Ability to multitask Result oriented Team player Ability to work with minimum supervision& Knowledge of the Bank’s credit policies and procedures Good presentation skills, Computer literacy & proficient in Microsoft suite How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below:
Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision in the Finance Division under the Asset & Liability Management Department, to be based at Head Office. Job Purpose The Asset and Liability Head will be responsible for Capital and Liquidity forecasting, Interest rate risk management and reporting under the supervision and guidance of the Head – Asset and Liability Management. Under the supervision of the Head Asset & Liability Management, the following are among the Job Key Responsibilities: – Managing the balance sheet, cash flow, and ensuring provision of funds for the Bank settlements. Identifying potential financial risks for the Bank and ensuring that they do not adversely affect funding. Implementing an assets and liabilities strategy (gapping) that optimizes the Bank’s return in accordance with the ALCO’s guidelines/recommendations. Monitor and manage the Bank’s capital position and ensure that relevant information is compiled on all key capital metrics. Prepare on going assessment of asset and liability mismatch and managing the implementation of required short- and medium-term financing structures. Proactively resolve potential analytical ALM issues with escalation as appropriate. Manage and improve the reporting functional processes, policies and procedures of the Department. Management of the Bank’s interest rate risk, capital planning and Stress testing. Develop net interest income forecasts. Prepare monthly and quarterly interest rate risk simulation reports and funds transfer pricing. Develop reports and presentation materials that effectively communicate financial performance, risks and strategy recommendations. Engage and collaborate with the business and other risk owners to provide support for earnings forecasting, interest rate risk analysis, FTP, economic capital, capital planning and liquidity management. Provide internal Management with accurate and timely information for planning and decision making. Consolidate the Internal Capital Adequacy Assessment Processes (ICAAP) for the Bank. and timely submission. Managing daily cash balances, and surplus cash for other assets e.g. money markets, fixed income. Ensure compliance with the regulatory requirements e.g. reserve requirements. Monitor the Bank’s liquidity position and ensure that relevant information is compiled on all key Assets and liability metrics to assure sound liquidity management. Prepare the ALCO Pack on a monthly basis, consisting of Balance sheet management reports, resulting in deposit growth and increased retention of liquidity. Improve internal controls through improvements in the departmental control environment mechanisms and assessing of key Risk Indicators Prepare all ALM, Liquidity, Capital position and ensure timely submission to all relevant stakeholders Any other responsibilities or tasks as maybe assigned by management. Internal/external contact External: Bank of Zambia, Securities and Exchange Commission, ACI Internal: All Divisions. Qualifications and Experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. Degree in Economics, Business Administration and any Finance related field of study or professional Finance qualification. Minimum Experience: At least seven (7) years in a related role particularly in Treasury Financial reporting and Capital reporting experience with an understanding of both Finance and Risk Management. Experience in Business requirements gathering and Business Case development ACI Certification and SEC registration are mandatory Job core competencies Excellent communication skills – both written and verbal Process Modelling skills Presentation and facilitation skills Analytical skills Stakeholder Management skills Data modelling techniques Project management skills Time management skills How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below:
Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following jobs aimed at contributing to the Bank’s strategic vision, in the Operations Division under the Facilities & Premises Department to be based at Head Office for a fixed term period of 36 Months: – To effectively manage the Central Archives of the Bank by ensuring prompt and effective archival services are provided across the Bank; Responsible for setting up and centrally monitoring operations of all Archiving functions across the whole Bank. Job Purpose Under the supervision of the Facilities Management Senior Specialist the following are among the job key responsibilities: – Organize archival records and develop classification systems to facilitate physical and electronic access to archival documents using the Electronic Document Management System (eDMS). Appraise, edit, and direct safekeeping of permanent records and historically valuable documents. Co-ordinate and manage relationships with Vendors and other Key Stakeholders. Managing and supervising support staff at the Archives Center. Advising on the ongoing organization and storage of material in order to encourage organizations to plan for the future in with the Bank’s strategy of going paperless. Facilitate timely disposal of aged records. Ensuring proper archiving, retrieval as well as destruction of bank records as per Archives and Retention policy manual. Liaising with the Business and depositors of archives, both internal and external to the organization. Imaging and capturing of KYC, HR and other records on the eDMS systems. Arranging orientation, talks and visits; producing coaching materials of best practice of record management eDMS. Ensure compliance to health and safety standards at the central Archive center in line with the occupation health and safety policy. Facilitate training sessions for eDMS champions across the branch network. Ensure that the Archiving Department is functioning well. Provide input to the departmental budget with regards to activities related to Archiving and records management. Any other responsibilities or tasks as maybe assigned by management. Internal/external contact External: Outsourced Vendors Internal: All Divisions Qualifications and experience Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects Degree in Library & Information Studies, Business Administration or any related field At least 2 years records management experience Thorough knowledge of local regulatory requirements. Previous hands on experience of electronic archiving software will be strong advantage Job core competencies Excellent verbal and written communication skills Self-Management skills Team work Attention to detail Good communicator Interpersonal skills Leadership skills Planning and organizing skills Drive for Results Customer Service orientation How to Apply All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below:

Jobs in Zambia by Zambia National Commercial Bank (ZANACO)

Zambia jobs

The ultimate guide on how to get a job in Zambia

The Zambia jobs market is fast paced because jobs are in short supply. Jobs are mainly advertised in national newspapers and through word of mouth. You can also find Zambian jobs online through recruitment websites and social media sites like LinkedIn.

We’ve written this guide to help all Zambian job seekers in their quest to find a rewarding job. We’ve had the experience of being the job seeker and the recruiter in Zambia and the UK. Our intention is to use both the Zambian and international perspective and experience we have so you can get the best of both worlds. This guide will cover:

  • Zambia jobs and the recruitment process
  • Application tips for jobs in Zambia
  • How to find jobs in Zambia the unconventional way
  • Where Zambia jobs are advertised

Zambia jobs and the recruitment process

Job advertisements

Jobs are mainly advertised in Zambia’s national newspapers and through word of mouth. Get the full details on how you can get the latest on jobs by reading our guide on where they are advertised.

Vacancy windows for jobs in Zambia

Because of the stiff competition for jobs in Zambia, the vacancy window for entry and some mid level jobs tends to be very tight. This is to help recruiters minimise application numbers. The more professional the job the longer the vacancy window tends to be. When you see a job you are interested in, you’ll need to take prompt action.

Application process for Zambia jobs

Nowadays, more and more companies will ask you to email your CV and application documentation. However, some organisations, especially Government organisations will still ask you to deliver a printed or handwritten application.

Communications from the employing organisation

Because organisations usually get a high number of applicants they are unlikely to communicate with you or provide any feedback, except to invite you for an interview if you are successful.

Interviewing for Zambia jobs

Make sure you check your emails and answer your phone for any communications with a potential employer. Since it is an employers market they are unlikely to chase except if you stand out as a high quality candidate. Companies will not alway tell you about the interview format. Expect anything from one to one interviews, panel interviews, tests and even group work with other applicants. If you want to be prepared, it won’t hurt to ask about what they expect of you. If you are applying for a job as an expat or returning resident, organisations may interview you by video link such as Skype.

Trials and probation periods

Most companies will start new recruits on a trial probation period, usually around three months. This may be longer if you are entering a training programme or a more established organisation.

Application tips for jobs in Zambia

Getting a job anywhere is about you being able to communicate that you're the most suitable candidate for the position. Qualification and experience play a huge part but it also comes down to the effort spent in the application and how you fit in with the company. Distinguish yourself by spending time on your application correspondence. Follow these tips to get yourself started right in the Zambian job market, making sure your emails, CVs and cover letters get opened, read and considered for interviews and positions. All the best!

Step 1 — finding the right job vacancy in the Zambia jobs market

Read our guide on where Zambia jobs are advertised. In addition to the jobs sites, newspapers and recruitment companies we’ve listed in that section, word of mouth is still one of the biggest ways people find jobs in Zambia. Put the word out that you're looking for a job with your friends and family. Remember, that people know people, who know people! Word will get around, especially if you have a proven track record.

Step 2 — applying for jobs in Zambia

With significant competition in the Zambian jobs market it is imperative that you make an effort to stand out. Here are our top job application tips.

Focus your applications and energy

Applying for every job you find can feel very productive, but it’s better to think about quality over quantity. You’ll have more success applying for 10 positions well than for 100 jobs that you loosely fit. Having received many job requests and applications from people from very different backgrounds to The Best of Zambia, we’ve noticed this to be a problem in the Zambian jobs market.

From an employer’s perspective it is frustrating to receive job applications from people who are from altogether different backgrounds that do not have transferrable knowledge, skills and experience. It sends a message that the applicant is thinking, ‘any job will do’. If this comes through, it may well put you on the ‘no’ pile pretty quickly. Although as an applicant it may sometimes feel like any job will do(!), it’s important to take the time to communicate otherwise in your application. The jobs market in Zambia would be more efficient for applicants and recruiters if everyone applied to jobs to which their knowledge, experience and skills are suited to, rather than applying for those loose fit job opportunities.

Demonstrate you are a good fit

To apply for jobs you’re suited to, choose to apply for jobs that are related to:

  • Work experience you have previously had
  • Sectors you have worked in
  • What you have studied or are studying
  • Your areas of interest and your aspirations

There is nothing wrong with seeking a complete career change or applying for jobs that don’t quite follow on from your current position. However, when you do this, it is important to:

  • Clearly explain why you are changing paths
  • Demonstrate how you have transferrable knowledge, skills and experience that would be valuable for the role you are now applying for
  • Reassure recruiters that you do not plan to make a habit of changing direction too often

Don’t apply for more than one position at a company

If an organisation is filling more than one position, and you apply for more than one job at the same company, you'll seem like you are unfocused and looking for any job.

Write a tailored cover letter for each application

Generic introductions don't work especially in the saturated Zambian jobs market. Seasoned recruiters can spot generic introductions a mile off! All they do is make you look like you haven’t made the effort. Instead, take the time to demonstrate you are a good fit by adapting each cover letter to the position you're applying for, identifying relevant accomplishments, achievements and anything you can offer the particular role.

Think about your references

It’s always a good idea to have a reference from a previous employer. Current recruiters will appreciate the chance to speak to a person you have worked for previously. It also demonstrates that you left that position on good terms which is always a sign of a respectable professional individual. You can also consider references from teachers, coaches and church leaders. Having references from friends and family doesn’t look very professional and isn’t recommended simply because they are likely to be biased. Another important point is to ask your referees if they are willing to give a reference. It won’t go down well if they are surprised to hear from your potential employers when they get in touch.

Follow the application instructions

This might seem obvious but many people fall at this first hurdle! If the instructions say send an email to a specific email address, with a specific subject line with specific attachments then do that. Recruiters give these instructions to make their recruitment process as simple and efficient as possible. Those that follow instructions will stand out for the right reasons.

Give your email a clear subject

Your email might not even get opened if it doesn’t have a clear subject line, looks too vague or is unprofessional. Give the reader context such as the position you're applying for.

Keep it short

Zambian recruiters have to go through many applications and might not read beyond the first paragraph of an email or cover letter. Keep them short, concise and focused. Two or three paragraphs are enough although you might consider more, the more professional the job.

Keep it professional

You’re writing to your potential boss. Keep your correspondence professional and skip the slang, abbreviations and emoticons. This is not a text or whatsapp message, so use paragraphs and full sentences!

Make sure it's perfect

Spell check, grammar check and proofread your application document. Then do it again. Read it out loud and if you have trouble spotting your own mistakes, ask someone else to run through it.

Make sure you're contactable

It seems obvious, but make sure you include your contact information. Provide a name, phone number and email address and then be on the alert to answer your calls and check your emails.

Don’t use a work email address!

It’s always best to use your own email address and phone number otherwise it’s not very respectful to your current employees. Imagine how difficult you will make things for yourself if your current employer found out and you don’t get a new job straight away.

Make sure you're online presence is good

Increasingly, recruiters considering your application will search for you online. Make sure you look responsible and trustworthy on social networks such as Facebook, Twitter and LinkedIn. Read more about this, in our section, ‘How to find jobs in Zambia the unconventional way’

Keep encouraged

Looking for a job in Zambia can be a trial. Don't get discouraged. Stay positive and keep moving forward. You can do it!

Step 3 — Interviewing for jobs in Zambia

Prepare, prepare, prepare

It’s essential that you find out as much as possible about the company you are going to be interviewing at. A good place to start is their website (if they have one). Also look for company information on social media channels like Facebook, LinkedIn and Twitter. Research the following key information:

  • Company products and services
  • Key team members
  • Awards and achievements
  • Approach and company culture

Going to an interview equipped with such knowledge enables you to tailor your responses to suit the company and possibly even the people interviewing you. Demonstrating that you know about the company and showing genuine interest will help you stand out. This will always go down positively with recruiters.

Dress code for interviews for jobs in Zambia

They say you only have a few seconds to make the right impression. You should want to make an entrance for the right reasons when going for any level job. Ladies, avoid outfits that are too revealing and have too much jewellery and makeup. Gentleman, iron your shirts and ensure your haircut is professional looking. Other tips are to have clean shoes and ensure you smell nice - small details will make a big difference! Of course, not all jobs require you to dress the same. For example, an interview for a job in fashion will mean you have an opportunity to demonstrate that your style matches with the company. Similarly, going for an interview on a construction site may not require you to be suited and booted. All in all, the research you do when preparing for your interview may help you select the perfect interview outfit. Think about the position, the work you will be doing if you got the job and dress accordingly. It’s a good idea to carry these habits through to when you get the job as well.

Be on time

Never be late for a job interview! It will make your potential employers think you are disorganised and that you don’t care for the job. It’s far better to be early. If you are too early you can always wait elsewhere and then go in 10-15 minutes early.

Be polite to everyone

A good way to make a positive impression is to be polite to everyone you meet when you go for the interview. Being polite and respectful is a good trait to have everyday but even more important at this early stage when you have no idea who is who, or what level of influence they have on the recruiters.

Take the right paperwork

If you have any certificates, letters of recommendation, work samples, or anything you were asked to take the interview, make sure you have them, and that they are professionally presented.

Prepare questions for the interviewer

Most interviewers will give you the opportunity to ask them questions. As someone who has been the interviewer, it’s always disappointing when people don’t have questions or ask the wrong questions. Ask questions that demonstrate your desire to settle in, make a positive impact and to contribute long term. Don’t ask questions about leaving early or whether you can play music!

How to find jobs in Zambia the unconventional way

Apart from the traditional job advertisement route to finding a job in Zambia there are some things you can do to get noticed.

Networking events where you could meet recruiters for Zambia jobs

The is a good selection of events you can attend to be in with a chance to meet potential recruiters. Some examples are Bongo Hive and Startup Hour. Be sure to keep up to date with career development and networking events via our events in Zambia page.

Make a point of making the right impression, holding conversations, listening, asking questions, letting people know what type of job you are looking for and giving out your contact details. A good tip is to connect with people you have met on relevant social media channels after the event, for example, LinkedIn and Twitter. Remember, you may not meet your next boss, but you could meet the person who will recommend you to your next boss.

Demo your work and interests to attract recruiters

The digital world we live in enables you to demonstrate your work, interests, personality and dreams with relative ease. For a relatively low investment you can set up a website/blog where you can post content that may well impress potential employers. If you haven’t got the budget or technical knowledge to set up a website then you can use tools like LinkedIn and Medium to do the same thing. You can write content that demonstrates your expertise, commitment and passion. Sharing photos, videos and audio files are another way to impress. You can also use these website to network online with potential employers. If your blog can help you impress potential employers then remember to include it in your CV and job application.

Work your social media profiles

Too many people only use social media for fun, jokes and proof of their latest weekend shenanigans. It is important to remember that a lot of what you post is public and savvy employers will look you up social media. Think about your social media accounts as places you can share your expertise, show off your personality and aspirations, and also build valuable relationships with people who can help you get that dream job.

Offer to work for free

This may seem counterintuitive but if you are not currently working or studying it’s probably best to do some voluntary work. A potential employer will be impressed that you are filling your time with something valuable rather than just sitting around. Doing voluntary work will also give you an opportunity to learn new skills and gain further experience.

Where Zambia jobs are advertised

1. Newspapers with Zambia jobs

Many large organisations, such as those in the mining, agriculture and development sectors still mainly advertise in Zambian newspapers. These include:

  • Zambia Daily Mail — a national newspaper with a daily jobs section (Monday - Saturday) that is not available online. The best days for jobs are Monday, Tuesday and Wednesday
  • The Post — a national newspaper with a daily jobs section that is not available online. However currently this newspaper is not available
  • Times of Zambia — a national newspaper with a small daily jobs section that is not available online
  • Zambia Daily Nation — an independent newspaper that is widely circulated in Lusaka every day apart from Sundays, but has very few if any job advertisements. It’s online job section is not updated regularly.

2. Online newspapers with Zambia jobs

  • Zambia Eye — it does have a small jobs section but it’s quite dificult to navigate and it’s unclear how recent the jobs are

3. Zambia jobs websites

  • The Best of Zambia — A free and easy way to find jobs in Zambia with new job opportunities listed daily
  • Go Jobs Zambia — A leading job finder website in Zambia with easy to use job search facilities and lots of tips and advice for Zambian job seekers
  • Jobs in Zambia — Lists a handful of current jobs
  • UN Jobs Zambia — Latest jobs are listed by date added and closing date with the ability to search by location
  • Job Search Zambia — Lists 3-10 jobs daily, with good job search facilities
  • Mining Jobs in Zambia — Part of the CareerMine network, this site tends to list 0-3 mining related jobs a day
  • Find Zambian Jobs — Lists jobs daily
  • Job Options, Zambia — a steady stream of latest jobs and jobs finding tips

4. Zambia jobs on international job websites

  • Careers 24 Zambia — One of the leading job portals in South Africa, this site also lists professional job vacancies in Zambia, from supervisors through to Directors
  • CV People Africa — Lists a range of latest jobs in Zambia with a handy progress report that shows hits, shortlisted, interviews and complete status
  • Reed UK — There is sometimes a handful of jobs from international organisation in Zambia on this UK jobs site
  • Recruitment Matters — This Zimbabwean site lists some jobs in Zambia
  • Teaching Jobs — This teaching jobs site advertises Zambian teaching jobs that welcome international candidates
  • PNET Zambia — This South African website lists some professional jobs in Zambia
  • Robert Walters Africa — Some specialist professional Zambian jobs are listed in their East Africa location
  • Career Jet — A useful job search engine that allows you to sort professional jobs by Zambian province and contract type
  • Work in Africa — lists professional jobs in Zambia
  • CA Global Africa Recruiment — focuses on the mining, oil and gas, banking, finance, telecoms, IT, engineering, construction, power and energy sectors

5. Zambia jobs on Facebook

The 3 leading Zambian job advertisers on Facebook are

When you search for ‘Zambia jobs’ on Facebook you may also get one off job advertisements by specific organisations, so it’s worth searching Facebook too. When you spot a company that posts a job vacancy on Facebook, they are likely to do it again, so it might be worth liking their page to be in with a chance of seeing their vacancy updates.

6. Zambia jobs on LinkedIn

LinkedIn has a jobs tab which allows you to add your location. The search facility isn’t that great because it will throw up some jobs in other locations. So you can do a search to only highlight Zambia, Lusaka (or you city of choice) or ZM jobs, (Ctrl F) and then apply through LinkedIn.

7. Recruitment companies in the Zambian jobs market

There is a range of recruitment companies in Zambia who you can register with. Start by finding out as much about the company as possible, such as, if they focus on a specific sector. Then pitch yourself to them, following their registration instructions — remember they are the connection between you and your ideal job.

Unlisted businesses