543 Konse Konse

Lusaka, Zambia
Electronic payment systems
Point of sale systems
543 Konse Konse, a product of cGrate Zambia, enables individuals and businesses to sell airtime and settle bills electronically. Using the 543 Konse Konse system, merchants, customers and dealers purchase electronic vouchers through a wide range of distribution channels. The company has partnered with major service providers including Airtel, MTN, Zamtel, Vodafone, Madison Life, Zesco, Investrust Bank, Indo Zambia Bank, Stanbic Bank Zambia, DStv, GOtv and Topstar.

Electronic payment systems

With 543 Konse Konse, merchants, customers and dealers can purchase electronic vouchers through a wide range of distribution channels including point of sale terminals ('543 Konse Konse Machine'), mobile (*543#) and online (http://543.cgrate.co.zm). Customers can also withdraw funds from their bank accounts through 'Cash Out'.

The 543 model provides a real service - offering many withdrawal options, and promoting financial inclusion (as a bank account is not required for all their services). See below for more details about 'Cash Out', a service for those with bank accounts.

Product benefits:

For the merchant

  • Customer retention
  • Less cash kept on premises which reduces risks of theft
  • Funds are kept in the financial system which helps in paying suppliers
  • Reduced CIT fees and security fees
  • Reduced cash deposit charges
  • Reduced insurance for cash on premises
  • Merchant EVD stock purchases are streamlined which will mean no visits to the bank or 543 outlets to buy EVD stock
  • New line of revenue from cash withdrawals

For the customer

  • Withdrawal options available closer to home
  • Withdrawal options not as intimidating as ATMs
  • Contact less payments
  • Card-less transactions
  • A wider coverage of POS machines for POS purchases
  • Availability of POS machines will result in less cash holding reducing the risk of keeping cash
  • Seamless and card-less payments online

Other distribution channels:

  • Mobile banking through key partnerships with financial institutions
  • System to system integration via web-services
  • Till systems through existing relationships with prominent retailers

Current services on board include pin and pinless airtime for Airtel, MTN and Zamtel; ZESCO, DStv, and GOtv bill payments, Madison Life Tilitonse Insurance bill payments and iConnect iSpot and iBundles.

543 Konse Konse machine

Sell Airtime for all networks i.e. through pins (Pin-Top up) or by sending direct to the mobile phone (direct-top-up) through the Konse Konse machine. The Konse Konse machine is equipped with two SIM slots for redundancy and doesn't require data to process transactions. There is no need to constantly recharge the SIM cards.

Sell airtime and pay bills through *543#

Distribute airtime and pay for bills using any handset through *543#. Order stock, view latest sales and reconcile using *543# (for all 543 channels).

Distribute airtime and pay bills online

Distribute airtime and pay bills to multiple recipients within minutes online – 5000 recipients in under 10 minutes. The 543 Konse Konse free online service will also allow you to distribute staff airtime allowances.

Aggregation of airtime and bill payments

Integrate your existing channels into 543 to distribute airtime and bill payments. Integration can be done through pre-defined web services or custom built Application Programming Interfaces (APIs). Channels that can integrate include till systems, internet banking, ATMs, and mobile banking.

Advantages of the Konse Konse machine over scratch cards

  • The Konse Konse machine has options to vend a wide range of vouchers from prepaid airtime and TV to prepaid electricity, internet and other bill payments
  • With the Konse Konse machine, airtime can be sent directly to the receiving phone without having to enter a pin
  • Stock is managed better, there is no need to keep track of specific stock denominations
  • With the Konse Konse machine, one block amount covers all denominations
  • Merchants are able to sell any denomination as long as there is enough credit in the 543 account
  • Stock can be loaded within minutes as compared to someone physically delivering scratch cards
  • Sales through the Konse Konse machine can be easily tracked as compared to sales through scratch cards
  • Some unscrupulous cashiers may sell their own cards pretending they belong to shop owners, the 543 terminal puts a stop to this

Benefits for merchants

  • Access accounts via mobile, online or POS terminal
  • Track sales online
  • Multiple cashiers can sell from the same 543 account and sales can be easily reconciled
  • One block amount covers all service providers and denominations
  • Merchants can make use of the company's pay point facilities
  • Merchants can pay for stock, request for POS paper and receive support from any Konse Konse pay point

Cash Out

543 has recently introduced 'Cash Out' for customers with bank accounts. This is an exciting product that allows customers to withdraw funds from their bank accounts through the 543-network in all provinces. In addition to withdrawing funds, customers can also send money, and pay for goods both in store and online. All these options are available via the customer's mobile banking menu. All a customer has to do is select 543 Cash Out and they will have access to their funds through 543. This is a card-less transaction that allows customers access to their bank accounts from more touch points.

A Cash Out code can be generated from any banking option, i.e. Mobile Banking or Online Banking. Customers can use Cash Out from any 543 points (Konse Konse machine or USSD merchant).

Other addresses

  • Kitwe pay point: Shop 4, Ebeneza Complex, Independence Avenue, Tel: 0212 251444
  • Kalingalinga pay point: Plot No. 159/29, Alick Nkhata Road (Next to Super market, Tel: 0211 848043
  • Chilenje pay point: Plot 50/07 Kasama Road, (Next to African Braai), 0211847972
  • Ben Bella pay point: Engen Ben Bella Service Station, 0211847788
  • Matero pay point: Maranatha Multiplex Stand No. 2 Commonwealth Road, 0211 848090
Electronic payment systems
543 Konse Konse · Electronic payment systems

Point of sale systems

With over 2000 merchants in Zambia and more coming on board every month, 543 Konse Konse is delivering its services like never before. Merchants can go to any of the 10 pay points across the country to pay for stock, request for POS paper, and receive support. All sales through the Konse Konse Machine can be tracked online, and business owners can view sales reports to help them plan their business.

Konse Konse point of sale machines are reliable, with two network connection options. A merchant Konse Konse machine uses a USSD connection which is more stable than GPRS, but customers also have the option to use GPRS if they prefer. Merchants can access their accounts through 3 channels i.e.

  • On the Phone
  • Online
  • Point of sale terminal

The Konse Konse machine vends both pin (Pin-Topup) vouchers and pin-less (Direct-Topup) vouchers. All sales through the Konse Konse machine can be tracked online, and business owners can view sales reports for better planning purposes. The Konse Konse machine allows multiple cashiers to sell from the same 543 account, and sales can be easily reconciled.

The Konse Konse machine has many advantages over scratch cards:

  • Merchants do not have to order specific denominations. One block amount covers all service providers and denominations. Merchants can auto load stock via the Cash Out option.
  • The Konse Konse machine has options to vend a wide range of vouchers from prepaid airtime and prepaid TV, to prepaid electricity, prepaid internet and other bill payments.
  • With the Konse Konse machine, airtime can be sent directly to the receiving phone without having to enter a pin.

The Konse Konse machine also offers better stock management:

  • There is no need to keep track of specific stock denominations and order specific denominations. With the Konse Konse machine, one block amount covers all denominations.
  • Merchants are able to sell any denomination as long as there is enough credit in the 543 account.
  • Stock can be loaded within minutes as compared to someone physically delivering scratch cards.
  • The 543 Konse Konse machine gives more structure for the business owner.
Point of sale systems
543 Konse Konse · Point of sale systems
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