Crystaline’s innovative call center solutions meet today’s challenges. The company provides mission critical solutions that are secure, reliable and customer-centric.
VOIP - Voice over Internet Protocol is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the nternet.
IVR - Interactive Voice Response (IVR) is a telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.
Bulk SMS - Bulk messaging is the dissemination of large numbers of SMS messages for delivery to mobile phone terminals. Media companies, enterprises, banks (for marketing and fraud control) and consumer brands for a variety of purposes including entertainment, enterprise and mobile marketing, use it.
2-Way SMS (Shortcode) – To enable customers give feedback on your product and service or you wish to allow them to submit entries for a draw, then 2-WAY SMS is your best solution.
Crystaline Technologies builds:
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Crystaline Technologies’ ability to model the behavior of the entire network and the supported applications:
Crystaline’s comprehensive LAN solutions include:
Outsourced IT support
In an age of downsizing and restructuring for maximum efficiency, companies realise the need to outsource specific functions of their IT Departments. As a professional service company, Crystaline prides itself in its ability to provide 8-5pm and 24/7 support of IT systems in any organisation. They have a superior core team that will guide staff to ensure high service availability for their clients. Crystalines’ activities are guided by ITIL and ISO: 20000 Services Management Principles.
On demand IT support
Are you spending too much time putting out fires caused by disruptions in technology? Are you short-staffed to manage issues in remote offices? When you depend on computer software help from Crystalines’ committed staff of experts, you can say goodbye to worry and stress over your technology problems.
Crystaline Technologies provide professional IT office furniture installation services using advanced technology to get the job done right the first time. All aspects of your IT installation hardware are handled with the utmost precision. They help you plan and organise new installations or reconfigure your current office space to provide you with the quality environment you want.
Worry-Free IT outsourcing and IT consulting
Do you constantly stress about the efficiency, reliability and cost of your business technology? The sensible answer to this dilemma is IT consulting services, which brings you creative solutions in technology. Crystaline offers IT outsourcing and virtual CIO (Chief Information Officer) services that take the stress out of using the technology your business depends on.